Chris Castner
Chris Castner at Nucar Chevrolet New Castle

Chris Castner

Chevy Sales Associate

Nucar Chevrolet New Castle

174 N Dupont Hwy
New Castle, DE 19720

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2 Reviews
not yet
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2 Reviews

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Dealership Experience

5 yrs, 4 mos

2 Reviews of Chris Castner

April 02, 2024

Dealership Rating
Employee Rating

I’ve only had great experiences dealing with Chris. He helped me get out of a bad deal I had on a minivan and into a new safe car for my family. A year or so later he helped me trade that in for a larg More

by Jennifer Kalis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Nucar Chevrolet New Castle responded

Thank you for sharing your positive experiences with Chris and our team. We're thrilled to hear that Chris was able to assist you in finding the perfect vehicle for your family's needs and that you felt supported throughout the process. We pride ourselves on providing honest and exceptional service despite challenges in the market. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.

July 01, 2022

Dealership Rating
Employee Rating

Never buy a vehicle from nucar, took over 9. 5 months to get a vehicle that was supposed to be delivered in less than 3 months and then they weren’t willing to work with me on trading a vehicle i More

by CEtherton
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Karen Hoch Collins , Karen Collins

Jul 01, 2022

Nucar Chevrolet New Castle responded

We are very sorry you had a bad experience with us. That was not what we had hoped for or strived to provide for our clients. Unfortunately with the chip shortage and shipping delays, it's now taking much longer to get many vehicles built than it did previously. As for the trade-in value, it's difficult to trade a vehicle purchased from another dealer just months before for thousands upon thousands above the MSRP.

Jul 01, 2022

CEtherton responded

I believe I was being deterred from buying it so that you could take the truck and sell it above msrp to someone else after I waited almost 10 months for it. It wouldn’t take much to make me happy, you were just refusing to help. I think lowering the price of the new truck to slightly below msrp to help me out on the amount of money I’d be losing wouldn’t be too much to ask for, but the sales manager refused to budge on numbers at all

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