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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.6
676 Reviews
Call Service Center (978) 458-2526

676 Reviews of Nucar Chevrolet of Lowell - Service Center

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November 27, 2023

Ashley was very personable, helpful and knowledgeable throughout the process and the job was finished quicker than anticipated. I would definitely recommend your services to others. More

by markmcdonald141
Recommend Dealer
Yes
Employees Worked With
Ashley Boisvert
Report | Print
Nov 29, 2023 -

Nucar Chevrolet of Lowell responded

Mark, thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Ashley does for Nucar Lannan Chevrolet of Lowell and our customers. Hope to see you again soon! - Steve Alesse, General Manager

November 25, 2023

Courteous and prompt. I usually go to Woburn but never again. Lowell was much friendlier! More

by LGP1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Nov 28, 2023 -

Nucar Chevrolet of Lowell responded

I appreciate the kind words. I look forward to seeing you again in the future! - Steve Alesse, General Manager

November 23, 2023

Spoke to lisa, she called me back set up appt and everyone was friendly and got in and out on my recall More

by sarahnotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, and the service men/woman
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Nov 24, 2023 -

Nucar Chevrolet of Lowell responded

I appreciate you for letting others know about your experience, Sarah! If you ever need anything in the future, please don't hesitate to let us know. Take care! - Steve Alesse, General Manager

November 22, 2023

Fast and efficient The quality of work was fast and efficient. I was very pleased with my experience More

by DGCOOK122189
Recommend Dealer
Yes
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Nov 24, 2023 -

Nucar Chevrolet of Lowell responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. - Steve Alesse, General Manager

November 21, 2023

Not helpful. Does not communicate Didn't keep in touch re repairs extra damage found had car for 6 weeks when was told 1 to 2 weeks initially More

by Amshawz
Recommend Dealer
No
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Nov 22, 2023 -

Nucar Chevrolet of Lowell responded

We appreciate your feedback.We pride ourselves on good communicationand transparency with our customers, and apologize that we fell short in this case.I would like to discuss your experience further with you so that we can identify and correct any processes issues moving forward.I would appreciate your time to discuss at your convenience.Best,Steve Alesse, General Manager

November 18, 2023

Not fixed, same issue is happening. Not happy that i have to keep going back More

by INFO@GCSSERVICESINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Nucar Chevrolet of Lowell responded

Our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. - Steve Alesse, General Manager

November 18, 2023

Easy, friendly, knowledgeable Jamal was great. Very helpful, went over options, stayed on top of everything and kept me looped in through the whole process More

by tlemay26
Recommend Dealer
Yes
Employees Worked With
Jamal
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Nov 18, 2023 -

tlemay26 responded

Thanks

Nov 21, 2023 -

Nucar Chevrolet of Lowell responded

Thanks for the kudos. It is gratifying to hear that Jamal kept you informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - Steve Alesse, General Manager

November 18, 2023

Blaine and the crew at Lannan made my truck buying experience an easy one! Thank you More

by PKURAS1
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Nucar Chevrolet of Lowell responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! - Steve Alesse, General Manager

November 16, 2023

They will do the bare minimum and have no interest or knowledge about electric vehicles. More

by MIKE@MIKERUSHTON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Alesse
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Nucar Chevrolet of Lowell responded

I am very interested in getting some additional feedback if I could. We are committed to offering our electric vehicle customers a great service experience, and ongoing input and training is an important part of that process. Any insight to your dissatisfaction with your experience with us would be greatly appreciated. Steve Alesse, General Manager

November 15, 2023

Great experience with everyone there all polite and helpful They were prompt and cared about my truck and making it look new agin More

by Gs20366
Recommend Dealer
Yes
Employees Worked With
Peter
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Nov 16, 2023 -

Nucar Chevrolet of Lowell responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. - Steve Alesse, General Manager

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