Nucar Chevrolet of New Castle

Nucar Mazda went above and beyond for me. Love being a loyal customer. Late friday evening my car had been broken into and Front Passenger window busted in. Glass everywhere. Luckily I alrea Love being a loyal customer. Late friday evening my car had been broken into and Front Passenger window busted in. Glass everywhere. Luckily I already had a service appt scheduled for Saturday morning and Will (service specialist rep) at the desk was very accommodating quickly looking into a quote with the potential of adding on glass repair service. Nucar Mazda's team diligently took action and completed all services in no time and went above and beyond what was necessary to clean majority of the glass and bring my vehicle back to operable condition. Love them , Love them , Love them. 10 Stars for the team!! More

Staff was very respectful and friendly and helped find solutions to meet my needs and goals. This has been my second transaction here and it was wonderful. solutions to meet my needs and goals. This has been my second transaction here and it was wonderful. More

I brought my Equinox EV in for 3 things: 7500 mile service, adaptive cruise control recall, and no network/OnStar. I called and left 2 voicemail 5 and 7 hours after my scheduled time and got no respon service, adaptive cruise control recall, and no network/OnStar. I called and left 2 voicemail 5 and 7 hours after my scheduled time and got no response. Eventually, I received a text message saying the car would be ready the next day. I used the text to get info. The next day I was told the telematics module was broken and needed replacing. The part was 4+ days out. I picked up my car and now I can't use Bluetooth as it disconnects every 15-30 seconds. Went to text again and was told initially that no work was done to that area but then later was told the parts work together. So now I drive a car that functions like a 1990s car with no Bluetooth and no advanced infotainment. GPS, or onstar safety. 3 days after picking up the car and no contact from dealership with a parts delivery estimate. Not the experience I was expecting. More

Everyone was nice all the way from appointment coordinator to service writer and the facility I give everyone an A+ coordinator to service writer and the facility I give everyone an A+ More

I was able to get an appointment within a few days. I did have a bit of a wait to check in but was told it would be 2 hours and it was. I did have a bit of a wait to check in but was told it would be 2 hours and it was. More

Everyone was friendly and helpful. Dan Stanitski was helpful without being pushy. Chris was wonderful and patient explaining all the electronics in the new truck. Dan Stanitski was helpful without being pushy. Chris was wonderful and patient explaining all the electronics in the new truck. More

Angelo was great! He was very helpful. And never once was he “pushy” to buy a car. He showed me all the features in the car and answered all my questions. Angelo made He was very helpful. And never once was he “pushy” to buy a car. He showed me all the features in the car and answered all my questions. Angelo made the process of buying a car great/smooth process! More

Terrible, the service was a disgrace, the service coordinator has no communication or people skills, was rude and disrespectful. Plus, the service manager did not answer or return my call. coordinator has no communication or people skills, was rude and disrespectful. Plus, the service manager did not answer or return my call. More

Nucar had a nice selection of what I was looking for. The entire process was a quick and smooth transaction. The entire process was a quick and smooth transaction. More

My experience was amazing . Randy was patient and knowledgeable. I knew exactly what i wanted and he made it happen. Process went smooth . Everyone in the dealership was nice . Randy was patient and knowledgeable. I knew exactly what i wanted and he made it happen. Process went smooth . Everyone in the dealership was nice . Building was clean. I would highly recommend. More