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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
208 Reviews

208 Reviews of Nucar Chevrolet of New Castle - Service Center

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August 08, 2025

I continue to find John Stidham to be most helpful in the Mazda Service Department More

by TUNAMACHOMALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stidham
Aug 11, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your review! We’re glad to hear John continues to provide helpful service in our Mazda Service Department.

August 06, 2025

Very thorough, knowledgeable and easy to schedule appointments. Everyone takes time to explain and follow up on my questions. More

by BERNARDJ513
Recommend Dealer
Yes
Employees Worked With
Dorrell?
Aug 07, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're glad to hear our team made the process smooth and informative for you. We're always here to help—don’t hesitate to reach out with any questions!

August 04, 2025

Adequate but, exceptional communication and service. Sometimes the duration is too long. Please expedite service for those who have an appointment. More

by Irvinfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Castner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Dionisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Ellingsworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback. We’re glad you were happy with our communication and service, and we’ll work on improving wait times for scheduled appointments.

August 04, 2025

Arrived at the dealership in the morning to find a representative at the services desk. Immediately he took my information, car keys and I left. ✅ More

by Philip
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Castaneda-Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for sharing your experience! We’re glad our service team was able to get you checked in quickly and efficiently.

August 03, 2025

Professional and work was done timely. The dealership always looks great and the waiting area is comfortable. The staff was helpful with the issue I was having. More

by JIM.BOUCHAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind words! We’re glad you had a timely, comfortable experience and that our team could help resolve your issue.

August 03, 2025

My experience at my service appointment was very good and the people in the service department were great to work with . More

by richard.sooyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know any names
Aug 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback! We’re glad to hear you had a great experience with our service team and look forward to seeing you again.

August 03, 2025

Hello, Very professional service, I’m very pleased with the details work on my Mazda CX30. More

by todongkara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you! We’re happy to hear you’re pleased with the detailed work on your Mazda CX-30. We appreciate your kind words and look forward to seeing you again!

July 31, 2025

Horrible service, lack of communication, lack of response. They had my car for 65 days and consistently told me different messages, completion dates and updates. Bad. More

by FH
Recommend Dealer
No
Employees Worked With
Brandon
Aug 01, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear about your concerns, though we do want to clarify that repair timelines can be affected by factors beyond our control, such as parts availability and manufacturer approvals. We take communication seriously and would like the chance to review your experience in detail. Please give us a call at 877-687-1304 so we can discuss this directly. Thank you.

July 30, 2025

The dealership is very clean. Great customer service. Everyone was a very big help with getting my truck back quickly More

by Salifeboy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Castner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your review! We’re glad you enjoyed the clean facility, great service, and quick turnaround on your truck.

July 30, 2025

Good service courteous staff they answered all of my questions nice waiting area to hang out in More

by BRUNOPIZZAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind review! We’re glad you enjoyed the service, our courteous staff, and the comfortable waiting area.