Nucar Honda of Westford

Left me wondering if they did the work I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. I went in for an oil change because of a maintenance code. I apparently needed an transmission flush and to replace fluid in the rear differential. They also needed to rotate the tires, seeing the pressure was low I specifically asked to make sure the tires were at the correct pressure. When I got the 2016 Pilot back over $270 dollars later the tires were the same and me wondering if they did the work. NOT HAPPY More

Waited for over 2 hours for an oil change! I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out I had an appointment for an oil change and tire rotation, and when I got there I was told it could still be an hour. That was fine. The woman came out after about 45 mins to say they were doing a system update for the computer system, but that it wouldn’t take any longer than the oil change, and it should be done shortly. After 2 hours, I had to ask where my car was and what they were doing to it. 10 minutes later the woman came out and said it was all set, with no explanation, no apology, and no offering to comp any of my services. I asked her what took so long and if they could do anything to discount my services since it took almost 2.5 hours at that point. She talked to her manager and the service tech. She said that the computer system update took longer than expected due to issues, which was never communicated to me when it was happening (I would have told them I couldn’t do it because I needed to get to work). The manager gave me 20$ off, which although nice, I didn’t feel I should have had to ask for, and I do feel a larger discount should have been applied, if not a full comp for my services. The manager did not even come out to talk to me, even though he was right there talking with the service woman, he made her deal with it. She was very nice, and I know it wasn’t her fault, so I feel bad she had to deal w my frustrations, but she could have communicated better to me throughout the 2.5 hours (when it shouldn’t have taken longer than 1 hour total). I was very disappointed because I have done every service here, and bought the car here. I am never one to complain, but the way this was handled left a bad taste in my mouth. I will likely not go back to this location. More

Great Service!!!! The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely re The service reps at Boch Honda West are really outstanding. I've had my Pilot in a couple of times the past few months and they have been extremely responsive and have really helped me understand what's happening with my car. The service was completed on time and as discussed. No hesitation recommending them. More

Nice people Nice place to go for car maintenance. Friendly and helpful. Close to home and you can get an appointment easily. Great area to wait while your car is Nice place to go for car maintenance. Friendly and helpful. Close to home and you can get an appointment easily. Great area to wait while your car is being serviced. More

New car lease. The staff was phenomenal.. D'Sean(I hope I spelled it right), Kevin and Jerry are great to work with. I will definitely be back. The other staff from The staff was phenomenal.. D'Sean(I hope I spelled it right), Kevin and Jerry are great to work with. I will definitely be back. The other staff from receptionist to the finance person and everyone in between are fantastic to work with. Unfortunately I don't remember all of the names. Great experience. More

5 stars! Got my first lease from Boch Honda in Wexford 3 years ago From Kirt. I knew it was only right for me to go back 3 years later.. and I was right Justin Got my first lease from Boch Honda in Wexford 3 years ago From Kirt. I knew it was only right for me to go back 3 years later.. and I was right Justin and Jeff put me in my perfect match of a car five stars across the board thanks guys!!! More

Excellent service Was in for regular maintenance oil change. While I was there they took care of a recall on my car. David is always professional and kind. It's nice to Was in for regular maintenance oil change. While I was there they took care of a recall on my car. David is always professional and kind. It's nice to take my car in for service and trust that it will be well cared for. More

Car Service Comnent Had an issue with my car starting, dealer took me in immediately and thoroughly inspected the car and reassured me that the car, and I were safe. I ap Had an issue with my car starting, dealer took me in immediately and thoroughly inspected the car and reassured me that the car, and I were safe. I appreciated their quick response and assurances. More

Excellent Job I thought from my phone call requesting the service to the completion of the oil change was a pleasant experience.I thought Garrett did an excellent j I thought from my phone call requesting the service to the completion of the oil change was a pleasant experience.I thought Garrett did an excellent job. More

Friendly, great orientation to the new vehicle We had a great experience with Zach he was friendly, informative and provided many ways for us to figure out the right match for our family’s needs. We had a great experience with Zach he was friendly, informative and provided many ways for us to figure out the right match for our family’s needs. More