Nucar Honda of Westford

Better communication Everyone here is super friendly and I love that. But I was very annoyed when I made an appointment to get a new tire. I’m leasing this car from you le Everyone here is super friendly and I love that. But I was very annoyed when I made an appointment to get a new tire. I’m leasing this car from you less than a month ago, and when I ask for a rough estimate to have an idea, the rep said they couldn’t give me one since they don’t have access to that information. Fine. What really annoyed me is when I arrive to my appointment, im told they need to check to see if they have a tire in stock. Cool. They didn’t. So I had to have it ordered and come back. I don’t work in the area, it’s very difficult for me to come by. I think it’s obvious that I’m coming in for a tire replacement, is to make sure the actual tire is there. Ordering and paying I could hace done over the phone or online or on my way home. Not waste an hour waiting for a tire to be ordered to then find someone to take the car to be serviced. Very annoying. More

Boch+Bobby=Best!!! Bobby treated us just like family!! He was honest with us and put us in the car of our realistic dreams. Buying a car sucks, plain and simple. Bobby m Bobby treated us just like family!! He was honest with us and put us in the car of our realistic dreams. Buying a car sucks, plain and simple. Bobby made it suck so much less that it was enjoyable! I never thought I’d ever say that. Thank you, the Subaru and I are very happy together!!! The team at Boch is amazing!! More

Recall for my 2018 CRV I was told it would only take approx. 1-1/2 hours. I had an appointment for 9:15 am.. At approx. 4:00pm I started calling 7 times and could not speak I was told it would only take approx. 1-1/2 hours. I had an appointment for 9:15 am.. At approx. 4:00pm I started calling 7 times and could not speak to any one in the service department, I started calling the showroom I was forwarded to service several times no luck. I started calling other phone extensions eventually was connected to services, I was told my car was not ready they would call when it was ready at 5:30pm. I got a call. I have always have had great things to say about your dealership. Sence Boch Honda West opened a few years years we have purchased 3 cars. Ray More

Excellent Extremely pleasant to work with Very helpful purchasing a new vehicle. Showing me all the options and explaining financing. I couldn't be any happier Extremely pleasant to work with Very helpful purchasing a new vehicle. Showing me all the options and explaining financing. I couldn't be any happier love the car love the service loved the sales department. More

Beyond my expectations The fellow who helped me (Garret? Gareth?) went over and above what I expected. He enabled me to combine what could have been two trips into just one The fellow who helped me (Garret? Gareth?) went over and above what I expected. He enabled me to combine what could have been two trips into just one (factory recall and routine 5000 mile service). Furthermore the whole process took less time than I expected for one. He could not have been more communicative or more pleasant. More

Quick and easy! The service was quick and easy-- just an emissions check to get 2019 sticker everyone was polite and friendly so I was in and out quickly The service was quick and easy-- just an emissions check to get 2019 sticker everyone was polite and friendly so I was in and out quickly More

I new to replace what? This was my first time having service at this dealer. Overall not a terrible experience. After my car was inspected I was advised that my coolant shou This was my first time having service at this dealer. Overall not a terrible experience. After my car was inspected I was advised that my coolant should be replaced. Found that of particular interest since it was replaced in November. Also, saw a water fountain but no coffee. Considering how big the Boch organization is, I would have thought they could at least offer their customers a cup of coffee. Not a horrible experience but not a slam dunk either. More

service experience was excellent, professional staff I took my wife's vehicle for brakes and coolant and I was very satisfied with the entire experience. Staff was professional and the atmosphere was ve I took my wife's vehicle for brakes and coolant and I was very satisfied with the entire experience. Staff was professional and the atmosphere was very clean. More

Worst buying experience in my life. Let me start with, Boch had the exact car I was looking for. I saw it listed online. The price just dropped to what I was comfortable in paying. After Let me start with, Boch had the exact car I was looking for. I saw it listed online. The price just dropped to what I was comfortable in paying. After a few phone calls my wife and I drove a few hours to see the car. I agreed to the price, had to leave a deposit since they would not take a personal check for the full amount. Returned the next day with a bank check for the balance. At that point I felt like we being treated poorly by the staff. I DIDN'T LIKE IT. I told them I wanted to cancel the deal and leave. They had the bank check and wouldn't return it. After some more lousy customer service I just wanted to get the car and get out of there ASAP. If you are a out of state buyer, DON"T WASTE YOUR TIME AND MONEY AT BOCH. My wife and I where treated very poorly from the start of the deal to the jerk in finances. For the $490 plus they suck out of you for their documentation fees, they screwed everything up. Got to my states registry and couldn't register the car due to missing info that I feel they deliberately left out to inconvenience me further. Unless this was the first time they ever sold a car. I doubt it. Just Jerks...……. I hope the owner see this. I own my own business and if I ever saw a review like this one, I would be cleaning out all the idiots involved before they destroy my business. I AM ONE CUSTOMER THAT WOULD NEVER USE BOCH FOR ANYTHING. I hope you find this helpful. I should have read the reviews on Boch before I went there. I would have keep looking. More

Non appointment car inspection there was an issue with my muffler that was caught during inspection. They told me where I could get it fixed in Chelmsford. I went and had it fix there was an issue with my muffler that was caught during inspection. They told me where I could get it fixed in Chelmsford. I went and had it fixed. When I cam back the vehicle passed inspection. Everyone is happy. More