Nucar Hyundai of Norwood

I can not say enough about the excellent service I received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in received at Clay from Brian. He answered all my questions, explained the financing and went over the car's warranty package. I literally walked in and had purchased a car within 2 hours!!!!! I can't wait to tell my friends about Clay!! More

It has taken me 4 visits to get my car repaired under warranty .They are very uncooperative about setting appts and sticking to them.They pass the buck constantly and frankly they just dont care about th warranty .They are very uncooperative about setting appts and sticking to them.They pass the buck constantly and frankly they just dont care about their customers unlees they can make some quick money from them. More

I have dealt with Ricardo on many occasions to purchase new vehicles for myself and others in my family. He has always treated us with courtesy,honesty,and profesionally.He discussed the costs to purchase new vehicles for myself and others in my family. He has always treated us with courtesy,honesty,and profesionally.He discussed the costs to purchase or to lease which were helpful in making our decision.When cars were brought in fof service he checked that we were satisfied.My family and I are pleased with doing business with Ricardo and his Dealership. sincerely, MR Joseph Iantosca. More

We knew what kind of car we wanted, had done some research, and had email contact with the dealer. When we arrived we had to wait almost two hours before anyone would sit down with us (even though we research, and had email contact with the dealer. When we arrived we had to wait almost two hours before anyone would sit down with us (even though we had been in touch before). It was a crowded Sunday, but the place was completely disorganized, with lots of salespeople roaming around, some of them looking like they didn't even work there (dressed so casually, and no name tags or anything to identify them as salespeople). I wish we had walked out that day, but we stuck with them, only to eventually put a deposit on a car that was not really available (they cooked up some story that seemed fake -- I think they probably sold our car to someone else) and we had to demand our deposit back. There was a lot of crazy stuff about the pricing too -- they really made you feel as if you couldn't trust them at all. Very bad vibes there. When we went to another dealer we realized what actual professionals should look and sound like, and how we should be treated. Terrible experience. More

If you read my initial review, you probably saw that I was frustrated due to a some minor miscommunications that took place during the car buying process. However, in the past few days, the dealership re was frustrated due to a some minor miscommunications that took place during the car buying process. However, in the past few days, the dealership really stepped up to make sure that I was happy with my purchase and they were really responsive to fixing the few things that had gone wrong. I was contacted by several managers and they took action to fix what went a little awry. I really appreciated the time they took to give me a call - it is a great indication of true customer service. In hindsight, I probably should have waited a few days before posting a review to allow for everything to straighten out but I was already in a skeptical mood due to a bad experience that I had at a different dealer earlier in the week. Reasons why I highly recommend Clay: Clay Hyundai was able to offer a great price on the Hyundai Elantra that was considerably lower than a lot of other dealerships in the region (they price matched truecar.com). The sales rep that I worked with was FANTASTIC (Jerry). I would highly recommend that you ask for him when you come in. One of the issues that I had was with a glitch in transferring the registration from my old car to the new one. Because Massachusetts only allows 7 days to complete this transaction, it was coming down to the deadline. As such, Jerry drove the registration up to my workplace (more than 30 miles away each way) ON HIS DAY OFF to make sure that I got it on time. Major kudos to this guy!! He really went out of his way to make sure that everything was perfect. Finally, I ended up with a great car. It's obviously way too early to know that for certain but after a few days of driving it, I'm really happy with my purchase. The Hyundai's have come a long way in the last few years. More

I had a wonderful experience purchasing my new Sonata at the Norwood dealership. Everyone so great and extremely helpful and polite. I would definitely recommend this dealership and I love my new Sonata! the Norwood dealership. Everyone so great and extremely helpful and polite. I would definitely recommend this dealership and I love my new Sonata! I never felt any pressure to buy and had an overall great experience! More

I visited and talked to several dealerships while shopping for a car. I was undecided on a new or used and even make and model. My salesperson at Clay, Charlie, was very pleasant and helpful. He, shopping for a car. I was undecided on a new or used and even make and model. My salesperson at Clay, Charlie, was very pleasant and helpful. He, and his sales managers, worked very hard to find the right car for me. They were all pleasantly persistent without being pushy. They offered me several options, were very flexible, and put together a great deal on a new car. After agreeing on a deal, the office staff were just as pleasant and helpful in getting the paperwork done. I am very happy with the car, the deal and the experience. I would highly recommend them to anyone in the market for a car. Tom D. Norwood, MA More

I was very pleased with the overall help that I received when I went to purchase a new Tahoe. Dan Palmer was the salesman that I asked for because he had sold my husband a new truck in Feb and we were pl when I went to purchase a new Tahoe. Dan Palmer was the salesman that I asked for because he had sold my husband a new truck in Feb and we were pleased with Dan. I wanted to say that Dan went above and beyond trying to find me the specific Tahoe that I was looking for. When we found that the vehicle had been sold by another dealer Dan had worked with me to buy a Tahoe that was on the lot. I bought one and I am so happy with it. Dan is very pleasant, has a great personality and made my entire experience a happy one. We have bought a total of 5 cars from Clay through the years. I would recommend Clay to anyone looking for a vehicle and especially for them to see Dan. All I can say is that he is the BEST in all aspects of sales and provided me with total quality customer service. More

I would like to report a negative experience that I had at the dealership that I bought my car. I was there yesterday for my first oil change and I stopped by the sales room to say hello to the salesperson at the dealership that I bought my car. I was there yesterday for my first oil change and I stopped by the sales room to say hello to the salesperson that sold me my car. The salesman proceeded to berate me over the not so positive survey that I completed, stating that he has not been able to collect "Hyundai bonus money" because of receiving a low score. I was not expecting this treatment and felt very embarrassed being humiliated by the sales person. He was not professional and I probably will not go back there for service or my next purchase. I am also planning to contact the general manager of the dealership as well. I expect a response from Hyundai for the negative treatment that I received at this establishment. More