Nucar Nissan of Norwood

Brought in the vehicle on a Friday for service. Multiple parts were ordered that were defective or the wrong part, fibally the correct part arrived 6 days later, and we were able to get our car back. Commu parts were ordered that were defective or the wrong part, fibally the correct part arrived 6 days later, and we were able to get our car back. Communication was non existent and I needed to call each day to get an update. Car was finally fixed and a discount was offered only after I asked due to the lengthy timeframe for what should have been completed in 1 day. More

Aziz has always provided top notch customer service. I feel more like a friend than a customer and I know that he will give me the best advice. I will definitely be coming back. feel more like a friend than a customer and I know that he will give me the best advice. I will definitely be coming back. More

We brought our car in for routine maint, didn't get an inspection and came home with an exhaust leak that we didn't have when we dropped the car off. $144 for lightbulbs? inspection and came home with an exhaust leak that we didn't have when we dropped the car off. $144 for lightbulbs? More

Yes I purchased a leased car about a month ago and Yes I purchased a leased car about a month ago and recently received a bill from Nissan Corporation for 400+ dollars.. I totally understood the tax Yes I purchased a leased car about a month ago and recently received a bill from Nissan Corporation for 400+ dollars.. I totally understood the tax part but they told me I owed nearly $300 for contract obligation - I was told specifically when signing a lease that the only thing I would owe on this car would be taxes. I am not paying for anything else. I have spoken to Bobby who directed me to NIK .I have called him twice and no response. I have been a Nissan customer with an excellent record for many many years. I returned a three-year lease car with 16,000 miles I was never late for a payment. I am new to Massachusetts and I wanted to continue having a Nissan lease but at this moment I am not pleased with what is taking place. This will be resolved immediately. More

My service advisor Jesus was very helpful and pleasant. He made good recommendations and was explain what was done and what required immediate attention in the future. He made good recommendations and was explain what was done and what required immediate attention in the future. More

Wonderful work and exceptional customer service. The check in and check out process was FLAWLESS! I also appreciates their attention, such as calling to keep me updated/posted about my car work status. check in and check out process was FLAWLESS! I also appreciates their attention, such as calling to keep me updated/posted about my car work status. Also, all agents throughout the whole process, from calling/scheduling/confirming/greeting, checking in, dropping off, and pick up were extremely professional, friendly and understanding, especially when I asked or had a question. Lastly, what stood out the most was the information shared about my car’s current health and suggested services available to address them. However, due to experiencing limited/financial hardships/challenges, I decline. They respected my choice and did not continue about the matter. I really appreciate it, for it would have triggered me, as it would just remind me of the unhappiness I am experiencing about the matter. So THANK YOU very very very much for this. Also on a side note, as someone who is part of the high risk group of contacting/dying from corona virus, I experience daily anxiety and worry about going out, people and all settings. But, I kid you not, I experience/felt the complete opposite once on site and my interactions with staff. Another Thank you. Best, Diana More

Not easy to deal with at all. The online pricing is BS, I have never seen so many undisclosed fees added on to an invoice. Customer support / service is a joke. I was blatantly lied to over the phone to get have never seen so many undisclosed fees added on to an invoice. Customer support / service is a joke. I was blatantly lied to over the phone to get me in the door, when i tried to discuss this with a manager, I was told that he couldn’t be responsible for the information his employees gave out over the phone. No one has a clue as to what’s going on, my “deal” changed so many times between the initial quote and delivery, depending on who I talked to I got different answers. To top it all off, the kid who delivered my car was bragging about driving my car 100mph and getting a ticket on the way to deliver it to me. I am astonished that this dealership is still in business given the way it is managed. Don’t waste your time, their “deals” aren’t really that great after all the fees and agony you will go through dealing with them. I would rate the salesperson I dealt with ok, but he isn’t listed, probably got sick of the BS and left the company. The sales reps at this dealership have little to do with the overall experience, they regularly leave you sitting for an hour or more while they help several people at once. Don’t waste your time at Boch Nissan. More

I call more that 20 time I havenot received a call back I need to find out what is included in my car please call me 8572335715 I need to find out what is included in my car please call me 8572335715 More

Great service and really find the way to help choose the best deal for the client. Only needs to improve the SMS accuracy. Make one feel it's not a robot sending presets messages. best deal for the client. Only needs to improve the SMS accuracy. Make one feel it's not a robot sending presets messages. More

Poor communication/customer service. Very disappointed with this experience. We started off with a great conversation, but the dealership just couldn’t deliver even the minimum quality that you would expe with this experience. We started off with a great conversation, but the dealership just couldn’t deliver even the minimum quality that you would expect. More