Rich Rivera
Rich Rivera at Nucar Nissan of Norwood

Rich Rivera

Service Manager

Nucar Nissan of Norwood

525 Boston Providence Hwy
Norwood, MA 02062

Contact Me
4.5
171 Reviews

• 13 years in Automotive industry • Bilingual ( Spanish/English )

Dealership Experience

6 yrs, 11 mos

Industry Experience

15 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.5

171 Reviews

Write a Review

171 Reviews of Rich Rivera

April 16, 2026

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Employee Rating

Representative was deceitful. Promised work would be done but did not do it. Charged Nissan for supposed work under warranty but did not complete work. Attempted to overcharge me More

by yyciment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean

Apr 17, 2026

Nucar Nissan of Norwood responded

We take concerns like this very seriously, and this is not the experience we aim to provide. We’d appreciate the opportunity to look into this further and address your concerns directly—please give us a call at 866-664-6048 so we can make this right. Thank you.

Apr 17, 2026

yyciment responded

If you want to "make it right", you have my contact information.

April 14, 2026

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Employee Rating

I consider Jude B. a friend because of his friendly and professional demeaner. He always keeps me informed of progress, so, I am up to date. I would give Jude and the e More

by braintbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

Apr 15, 2026

Nucar Nissan of Norwood responded

Thank you for the incredible review! We’re so glad to hear Jude has made such a positive impact—he truly cares about keeping our customers informed and comfortable. We’ll be sure to share your kind words with him and the team. We appreciate you!

March 26, 2026

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Antonio is always helpful and he does it with a smile, and makes sure he explains things very well about my car and what needs to be done. More

by Maryframirez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Ramirez

Mar 30, 2026

Nucar Nissan of Norwood responded

Thank you for the kind words! We’re glad Antonio continues to take great care of you and keep everything clear and easy to understand—he’ll really appreciate it!

Apr 01, 2026

Nucar Nissan of Norwood responded

Thank you for your kind words! We're thrilled to hear that Antonio's service has been helpful and informative for you. We'll be sure to pass along your praise to him.

February 13, 2026

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VERY GOOD SEVICE KEPT INFORMED ON THE PROCESS PLEASANT AND PROFESSIONAL SERVICEMY FIRST CHOICE FOR MY AUTO REPAIRS More

by ftbt31
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 13, 2026

Nucar Nissan of Norwood responded

Thank you for the wonderful review! We’re so glad you felt well informed throughout the process and experienced pleasant, professional service. It means a lot to be your first choice for auto repairs — we truly appreciate your trust!

January 24, 2026

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My review is only a 5 because of Jude, his customer service is Top tier! He is well knowledgeable and listened to my issue and help communicate effectively to the mechanics it needs to be listed where More

by pmrogers08
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

Jan 26, 2026

Nucar Nissan of Norwood responded

Thank you for taking the time to share your detailed feedback. We’re thrilled to hear Jude delivered top-tier service and communicated effectively on your behalf. We also appreciate your candid comments about our service process and technician experience—this is valuable input, and we’ll be reviewing it internally as we work to improve.

January 19, 2026

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Employee Rating

Service department was excellent finding the issue with my car prompt would only take my car here More

by Ann
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Recommend Dealer
Yes
Jan 20, 2026

Nucar Nissan of Norwood responded

Thank you for the great review! We’re glad our service department was able to quickly identify the issue with your car. We truly appreciate your trust and look forward to taking care of you again in the future.

January 12, 2026

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Employee Rating

To Whom It May Concern, I consistently receive exceptional service during my visits to Nucar Nissan. On January 10, 2026, I had the pleasure of working with Sean, a new team member, who also provi More

by SASHA6968
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire , Sean Thomas

Jan 13, 2026

Nucar Nissan of Norwood responded

Thank you for the kind words and continued trust in Nucar Nissan! We’re glad to hear Sean and our service team took great care of you.

December 17, 2025

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Employee Rating

Not responsive. I dropped off for replacing radiator , need to know if I would need a rental or not. I made a lot of calls and left messages regarding to status and More

by Iyeung
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2025

Nucar Nissan of Norwood responded

Thank you for your feedback. While we strive to provide clear, honest, and transparent service to every customer, we’re sorry to hear you felt disappointed. We’d appreciate the opportunity to discuss your concerns directly and review the situation in more detail—please give us a call at 866-664-6048 so we can address this with you personally.

December 02, 2025

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Sean is a great service advisor. I can’t say the same about others or the technicians whom are greatly neglectful. More

by GTR
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Jude Belizaire

Dec 02, 2025

Nucar Nissan of Norwood responded

Thank you for your honest feedback. We apologize for any negative experiences you may have had with our technicians. We assure you that we take all customer concerns seriously and will address this issue immediately. We are grateful for your business and will continue to strive for excellence in our service.

November 28, 2025

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As usual, staff was very helpful and completed the work in a quick manner. Could not ask for more. More

by owzatagain
Service Price Transparency
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Recommend Dealer
Yes
Nov 30, 2025

Nucar Nissan of Norwood responded

Thank you so much for your positive feedback! It's our pleasure to provide efficient and helpful service to our customers. We appreciate your continued support.

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