Nucar Nissan of Norwood

Service is always great. That’s why I skip the 9 Nissan dealers closer to me. However it was upsetting traveling from the vineyard getting an early boat to make a 10am appointment then getting a call at 9: dealers closer to me. However it was upsetting traveling from the vineyard getting an early boat to make a 10am appointment then getting a call at 9:10 as I’m almost to your location telling me that due to renovations my appointment would be 2-3 hours later. They told me they would do what they could. I let them know I had a 1:15 return trip. We left the dealership just after 1. In the future I will consider closer options. I live in edgartown same as the owner. I like dealing with familiar businesses. Obviously you knew about the renovations prior to my arrival. In the future don’t overbook your space. And have the cutesy to let customers know ahead. We have plans too. Thank you Mark More

I appreciated the ease in scheduling my appointment and it being honored when I arrived. The initial assessment was done within the two hours promised and full repair done the next day as promised. it being honored when I arrived. The initial assessment was done within the two hours promised and full repair done the next day as promised. More

Very dissatisfied with the service dept handling of my repair....poor communication with me concerning the progress of my car and the added work needed repair....poor communication with me concerning the progress of my car and the added work needed More

My service lead, Marvin, was AMAZING! I was about to put my Cube on the road for a long trip, and he made sure everything was in order. He was thoughtful with my time, communicated effectively and worked wi my Cube on the road for a long trip, and he made sure everything was in order. He was thoughtful with my time, communicated effectively and worked with Desi to share the best decisions for my car. Desi also explained what was most important to tackle immediately, and what to keep an eye on for future needs. What a team! More

Everyone who I worked with was extremely pleasant, and was conscientious about my budget as a college graduate. Even with coronavirus, the dealership made time for me past closing to make a good deal on t was conscientious about my budget as a college graduate. Even with coronavirus, the dealership made time for me past closing to make a good deal on the car. Everyone was upfront about deals, prices, etc and gave me honest opinions. More

Horrible customer service. You explain what's wrong and they set up the appointment then conveniently forget to tell you things like, it cost $135 just to look at your car. You only find out when you get they set up the appointment then conveniently forget to tell you things like, it cost $135 just to look at your car. You only find out when you get there. Then they proceeded to have a " I don't care" attitude. The service manager is unprofessional and he managed to get a frustrated customer angry instead of happy. Boch Nissan Norwood is the worst dealership I've ever dealt with and I upgrade my cars every 3-4 years. I will never buy from Boch again. Their name is tarnished by the Norwood branch. From sales to service they have no sense of communication or commitment. I'm still waiting for the general manager to call me after leaving a message asking him to. Horrible. Stay away. I only learned AFTER I signed the dotted line. More

Service way over priced. Catalytic converter and heat shield dies not cost 4000 dollars. First nissan i have ever owned and will never buy another. shield dies not cost 4000 dollars. First nissan i have ever owned and will never buy another. More

Great experience, very friendly, knows his cars. Didn’t try to make me buy what I couldn’t afford, showed me all the options!! Thanks Again!! try to make me buy what I couldn’t afford, showed me all the options!! Thanks Again!! More

RUDE General Sales Manager The sales manager was extremely rude. He misled me whilst texting me about my visit to test drive a vehicle the other day. When I was unable to test d The sales manager was extremely rude. He misled me whilst texting me about my visit to test drive a vehicle the other day. When I was unable to test drive because of the current Covid policies (which I understand) I was disappointed, having picked the car I wanted to test drive and been told that that was allowed. If he had said we aren't doing test drives, I could've just gone to take a look or waiting a week until they'd be open for test drives. When i expressed my dissatisfaction, he told me I was being ridiculous and that I needed to "have a little compassion". The man who helped me during my visit, Kevin, was kind and helpful and apologetic about the circumstances. Absolutely won't be buying a car from them at this point. More

In the past i have received stellar customer service from the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any statu the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any status updates while i waited. Please consult with your service desk reps and convey the importance of acknowledging the customers while they wait More