Nucar Nissan of Norwood

RUDE General Sales Manager The sales manager was extremely rude. He misled me whilst texting me about my visit to test drive a vehicle the other day. When I was unable to test d The sales manager was extremely rude. He misled me whilst texting me about my visit to test drive a vehicle the other day. When I was unable to test drive because of the current Covid policies (which I understand) I was disappointed, having picked the car I wanted to test drive and been told that that was allowed. If he had said we aren't doing test drives, I could've just gone to take a look or waiting a week until they'd be open for test drives. When i expressed my dissatisfaction, he told me I was being ridiculous and that I needed to "have a little compassion". The man who helped me during my visit, Kevin, was kind and helpful and apologetic about the circumstances. Absolutely won't be buying a car from them at this point. More

In the past i have received stellar customer service from the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any statu the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any status updates while i waited. Please consult with your service desk reps and convey the importance of acknowledging the customers while they wait More

I love the service and the service advisors. They are knowledgeable, helpful when it come to explaining what is wrong with your car. Thank You! knowledgeable, helpful when it come to explaining what is wrong with your car. Thank You! More

Buying out my lease I got a lease 3 years ago with George Matta and was surprised at how much Boch has changed for the better since I worked there. I was truly impressed I got a lease 3 years ago with George Matta and was surprised at how much Boch has changed for the better since I worked there. I was truly impressed with the customer service I got. When my lease was up, I came back to Boch because of George. He is a "gem in the rock pile". More

I was really bummed that I had to pay $100 to change three small bulbs. I think that was excessive, as was the break inspection that was a waste of money. I am doubtful I will continue bringing my car three small bulbs. I think that was excessive, as was the break inspection that was a waste of money. I am doubtful I will continue bringing my car there for service in the future. Please also check the time I was there. I’m pretty sure it was 3 hours for an oil change, tire rotation and state inspection. Totally bummed that the bill was close to $300 just to get out of there. More

They tried to scam me. I didn’t want to give them even one star. In less than a year of ownership I’ve had two bad experiences at Boch. First they sold me a car with two non matching tires, which is bad one star. In less than a year of ownership I’ve had two bad experiences at Boch. First they sold me a car with two non matching tires, which is bad for the transmission, and would not replace them. Then when the sunroof leaked they tried to charge me 476.00 to blow air into the drains in the sunroof. I took it to my mechanic and it took him less than 4 minutes and did not charge me a penny. So for a 4 minute process without parts Boch Nissan wanted 476.00. A disgrace! More

I will not do service with your dealership ever again. I was pissed that you would charge me 3% if I used my credit card. The rep, Jesus, explained that it was the CC company who was charging me this, but was pissed that you would charge me 3% if I used my credit card. The rep, Jesus, explained that it was the CC company who was charging me this, but as a business owner of over 35 years, I call BS! I pay a much less percentage point to my processor and I have no doubt, my volume is dwarfed by yours. Either the person who negotiated your rate with the bank is beyond inept or someone’s lying. If I had a big job done for several thousand and counted on using my CC, I would be very mad. More

1st Boch experience This was my 1st experience buying a certified pre owed car and buying at Boch. Everything was going good, Dekey was easy to work with. My disappointme This was my 1st experience buying a certified pre owed car and buying at Boch. Everything was going good, Dekey was easy to work with. My disappointment came when just 5 days after taking ownership of my 2019 certified pre owner car that the car did not start. I immediately contacted Dekey the sales associate I worked with, she advised me on what to do. Boch service sent a tech to my house to jump the car. Back at Boch service Jesus was pleasant and efficient. The battery was replaced. It is very upsetting and disappointing that I was charged a reconditioning fee when I purchased the car and the car was advertised as a CERTIFIED pre owned and the battery has to be replaced with in 5 days. Again very disappointing! Hoping this was just a "fluke" situtation. More

Jesus was very good- responsive, cordial and definitely went the extra mile to ensure satisfaction. He even checked to see if coupons were available for use. You are lucky to have him on your staff. went the extra mile to ensure satisfaction. He even checked to see if coupons were available for use. You are lucky to have him on your staff. More

MATT is the best. Always. Always helps me in any situation. I just would like to be able to make appointment just to speed up the process. situation. I just would like to be able to make appointment just to speed up the process. More