Nucar Nissan of Norwood- Service Center

Horrible customer service. You explain what's wrong and they set up the appointment then conveniently forget to tell you things like, it cost $135 just to look at your car. You only find out when you get they set up the appointment then conveniently forget to tell you things like, it cost $135 just to look at your car. You only find out when you get there. Then they proceeded to have a " I don't care" attitude. The service manager is unprofessional and he managed to get a frustrated customer angry instead of happy. Boch Nissan Norwood is the worst dealership I've ever dealt with and I upgrade my cars every 3-4 years. I will never buy from Boch again. Their name is tarnished by the Norwood branch. From sales to service they have no sense of communication or commitment. I'm still waiting for the general manager to call me after leaving a message asking him to. Horrible. Stay away. I only learned AFTER I signed the dotted line. More

Service way over priced. Catalytic converter and heat shield dies not cost 4000 dollars. First nissan i have ever owned and will never buy another. shield dies not cost 4000 dollars. First nissan i have ever owned and will never buy another. More

In the past i have received stellar customer service from the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any statu the service desk reps. However, on my most recent visit, i felt a little overlooked in terms of the the time i waited and no reps providing any status updates while i waited. Please consult with your service desk reps and convey the importance of acknowledging the customers while they wait More

I love the service and the service advisors. They are knowledgeable, helpful when it come to explaining what is wrong with your car. Thank You! knowledgeable, helpful when it come to explaining what is wrong with your car. Thank You! More

I was really bummed that I had to pay $100 to change three small bulbs. I think that was excessive, as was the break inspection that was a waste of money. I am doubtful I will continue bringing my car three small bulbs. I think that was excessive, as was the break inspection that was a waste of money. I am doubtful I will continue bringing my car there for service in the future. Please also check the time I was there. I’m pretty sure it was 3 hours for an oil change, tire rotation and state inspection. Totally bummed that the bill was close to $300 just to get out of there. More

They tried to scam me. I didn’t want to give them even one star. In less than a year of ownership I’ve had two bad experiences at Boch. First they sold me a car with two non matching tires, which is bad one star. In less than a year of ownership I’ve had two bad experiences at Boch. First they sold me a car with two non matching tires, which is bad for the transmission, and would not replace them. Then when the sunroof leaked they tried to charge me 476.00 to blow air into the drains in the sunroof. I took it to my mechanic and it took him less than 4 minutes and did not charge me a penny. So for a 4 minute process without parts Boch Nissan wanted 476.00. A disgrace! More

I will not do service with your dealership ever again. I was pissed that you would charge me 3% if I used my credit card. The rep, Jesus, explained that it was the CC company who was charging me this, but was pissed that you would charge me 3% if I used my credit card. The rep, Jesus, explained that it was the CC company who was charging me this, but as a business owner of over 35 years, I call BS! I pay a much less percentage point to my processor and I have no doubt, my volume is dwarfed by yours. Either the person who negotiated your rate with the bank is beyond inept or someone’s lying. If I had a big job done for several thousand and counted on using my CC, I would be very mad. More

Jesus was very good- responsive, cordial and definitely went the extra mile to ensure satisfaction. He even checked to see if coupons were available for use. You are lucky to have him on your staff. went the extra mile to ensure satisfaction. He even checked to see if coupons were available for use. You are lucky to have him on your staff. More

MATT is the best. Always. Always helps me in any situation. I just would like to be able to make appointment just to speed up the process. situation. I just would like to be able to make appointment just to speed up the process. More

AWESOME! First time I've ever used Boch Nissan Service. The gentleman I dealt with, Jesus, he was amazing. He told me when there was an issue with the proble First time I've ever used Boch Nissan Service. The gentleman I dealt with, Jesus, he was amazing. He told me when there was an issue with the problem I came in for, he ordered the part for it right away, and within a week, I was back and the problem was completely solved. If I ever need help on my truck again, because of Jesus and his customer service skills, Boch Nissan Service is where I'll be taking it. More