Nucar Nissan of Norwood- Service Center

I thought the service associate did a great job of explaining my service options and providing updates on completion. He explained recommended services but didn’t push when it was determined the servi explaining my service options and providing updates on completion. He explained recommended services but didn’t push when it was determined the service wasn’t needed. More

The service was very quick than anticipated. The advisor explained the work that would be carried out well in advance and explained at the end. The wait in lounge also was really nice. Appreciate them to h explained the work that would be carried out well in advance and explained at the end. The wait in lounge also was really nice. Appreciate them to have patio chairs where I enjoyed the sun while waiting. More

Expensive repairs for a misdiagnosed issue I recently had over $2,600 in work done. I was surprised at the extent of the repairs--including a new transmission--given that my car is a 2013 with I recently had over $2,600 in work done. I was surprised at the extent of the repairs--including a new transmission--given that my car is a 2013 with barely over 70K miles. The same issues returned twice after the work was completed. The first time I took it back to Boch Nissan; although there was no charge for the visit, the issue was not resolved. The second time I took it to another certified Nissan service center with which I had worked in the past, who found the real issue, performed the needed repairs, and confirmed that the previous ones had likely been unnecessary. I emailed both the service manager and general manager at Boch Nissan outlining the details of my complaint with the service performed. When I had not received a return message from either in a week, I tried calling the service manager. I was told that he was on site but not available and would call me back. No call. I was trying to work with the dealership directly before filing a case in small claims court. Looks like I'll be filing. More

Service was fast, given the cost of diagnosis before leaving service department. Work done quickly, car had cover over seat and steering wheel when done leaving service department. Work done quickly, car had cover over seat and steering wheel when done More

My experience was great. Jesus and Richard were so pleasant and helpful. I called first to find out if service was available prior to going Richard was helpful and knowledgeable from the start of the pleasant and helpful. I called first to find out if service was available prior to going Richard was helpful and knowledgeable from the start of the call. I’m happy I went in for my service. More

The service was fabulous! The customer service rep was so helpful and reassuring. And this repair work fixed my car perfectly. Good price as well. helpful and reassuring. And this repair work fixed my car perfectly. Good price as well. More

Jesus was welcoming and helpful from the beginning all the way through the Whole process. Quick in and out fast process. Kept me informed thru the whole time. the way through the Whole process. Quick in and out fast process. Kept me informed thru the whole time. More

The rating would be a zero. I took my car in for water leakage in the front interior. The service people told me it would be 476.00 to blow air into the sunroof plugs. Yes, that was 476.00 fir air. No par leakage in the front interior. The service people told me it would be 476.00 to blow air into the sunroof plugs. Yes, that was 476.00 fir air. No parts and hardly any labor. I left because that was a disgrace. I went to my local mechanic who did the job which took three minutes and did not charge me anything. I will be telling people what a sham your service Dept is. More

$435 for a quick diagnosis seemed unreasonable. 🤷🏾‍♂️ Also I was told none of my mechanical or electrical issues were covered under warranty. The price for the work was expensive. 🤷🏾‍♂️ Also I was told none of my mechanical or electrical issues were covered under warranty. The price for the work was expensive. 🤷🏾‍♂️ More

Great communication, knowledge, and customer service. My given estimate and time frame were accurate. I will continue to return to Boch Nissan for my needs. given estimate and time frame were accurate. I will continue to return to Boch Nissan for my needs. More