Nucar Toyota of Norwood

Did not like my experience here at all. And it my last. The salesman were never there to help you out even tho I was buying a car. Tried to give me different hubcaps that were very cheap and also told me I The salesman were never there to help you out even tho I was buying a car. Tried to give me different hubcaps that were very cheap and also told me I could not have the mats. When I picked up the car they were not going to give them to me. I found them to be very dishonest. More

Purchase experience was good given the pandemic situation. Presentation of vehicle features was curtailed for that reason. Amer Hajou, our salesman was excellent. Issues with agreeing on trade in situation. Presentation of vehicle features was curtailed for that reason. Amer Hajou, our salesman was excellent. Issues with agreeing on trade in value with sales manager who tried to offer $2k less than KBB trade in. Delivery was hastened and truck was delivered without wheel locks which I had paid for. Also, truck was missing dashboard switch for the factory installed bed lights. Both of these resulted in 2 unnecessary trips back to the dealership. More

Majed our car consultant. Professional, thorough and detailed in informing us as to all our options. We have asked for him specifically for our last two cars that we leased. And have never been disap detailed in informing us as to all our options. We have asked for him specifically for our last two cars that we leased. And have never been disappointed with his service. More

I think Boch Toyota Service is not a good company or seriously has to look into their employees. I brought my car in with an issue because i had a warranty through them. They told me I needed a new engi seriously has to look into their employees. I brought my car in with an issue because i had a warranty through them. They told me I needed a new engine harness and a new knox sensor harner for a cost of $6,500 and it wasnt covered due to animals chewing the wires. Since it wasnt covered i brought it to my normal mechanic to fix it. Then i found out there were absolutely no chewed wires and my engine harness was in perfect condition. My headlight relay went bad so my lights were shutting off but it was still drawing voltage from the battery causing it to continuously die. I had to pay them for a car rental and a diagnostic and they did nothing. This is a covered part on my waranty so I shouldnt have had to pay a dime but apparently warranties at boch are not real. The manager called me back after 2 weeks. I was told because i pulled my car out and I did not let them go through the process of fixing the wrong thing to find out the real issue, its my fault. I will never go back! Every step of the way from the finance guy to service boch has made up their money for their low prices. Watch out and pay close attention to everything you do. More

Tyler my salesman was amazing. Got a great deal. I would recommend this dealership. Communication and transparency were great during the process. No games were played. recommend this dealership. Communication and transparency were great during the process. No games were played. More

I can’t remember the name of the service employee who helped me (I’m sure you can look it up) but I would give him 5 stars. helped me (I’m sure you can look it up) but I would give him 5 stars. More

Deal was very good sales manager was helpfull. When i took delivery i was not given any paper work, i do not have a a purchace agreement, no sales slip. took delivery i was not given any paper work, i do not have a a purchace agreement, no sales slip. More

The Boch Toyota team both sales and service were great. They were quick and made sure I was taken care of. Thank you all for a great experience. They were quick and made sure I was taken care of. Thank you all for a great experience. More

Made it a point to maximize transparency: showed me him calling enterprise and let me listen to hear what they were saying. Worked hard to explain how to make the expenses more affordable and how to work w calling enterprise and let me listen to hear what they were saying. Worked hard to explain how to make the expenses more affordable and how to work with it through insurance. Thoroughly checked to ensure the problems were all resolved before telling me the vehicle was ready. Explained how to best contact him in the future. More

Took them over 2 hours to the 10k mile service even with appointment. Took over an hour just to even get my truck into the bay. appointment. Took over an hour just to even get my truck into the bay. More