Nucar Toyota of Norwood

Have been a customer since 2014, and this was my first suboptimal experience, so definitely not a bad track record. Maybe they are just having trouble adjusting to new COVID procedures, but for some reaso suboptimal experience, so definitely not a bad track record. Maybe they are just having trouble adjusting to new COVID procedures, but for some reason I ended up sitting in the waiting room for 3.5 hours while my car sat in their parking lot. It needed a new AC compressor, and I was told there was a problem with the brake pads installed during my last visit, about 1000 miles ago. I picked up the car a day later, and the new compressor was installed perfectly, but nothing was done regarding the brakes. Invoice states they blew brake dust from the area, which did not accomplish anything. The initial conversation about the wrong pads having been installed was not revisited, which is concerning, and honestly a little scary. More

I was hoping to get a better services. I spend 2 hours to get an oil change even with appointment. That is not a usual. get an oil change even with appointment. That is not a usual. More

The dealership's service department has kept the 2004 RAV4 going strong. We appreciate being seen quickly and being always given a comprehensive report on the status of the vehicle. RAV4 going strong. We appreciate being seen quickly and being always given a comprehensive report on the status of the vehicle. More

Very difficult to communicate with personnel. Very slow turn around. Lack of clarity on part of service rep. Receptionists don’t try hard to help turn around. Lack of clarity on part of service rep. Receptionists don’t try hard to help More

Excellent service consultant David Lin was thorough, experienced, and having know-how. The service took one and a half hours, he made sure I was treated correctly during whole se David Lin was thorough, experienced, and having know-how. The service took one and a half hours, he made sure I was treated correctly during whole service. He is a kind, friendly and tech knowledgeable specialist. More

Thank you for accommodating and providing contactless service. I also really appreciated the accurate diagnosis and quick repair. The team kept me informed throughout the process. service. I also really appreciated the accurate diagnosis and quick repair. The team kept me informed throughout the process. More

We came in to see what we could do for a new or used car. We talked to Ian about new and used options and decided a lease is right for our lifestyle. Amer was super helpful and got us the right vehicles to t We talked to Ian about new and used options and decided a lease is right for our lifestyle. Amer was super helpful and got us the right vehicles to test drive. So excited to be driving my brand new Toyota Tacoma for a nice price that's easy to afford. More

Sales team couldn't find my truck that I had an appointment to look at. Registry dept couldn't find my registration cost me time appointment to look at. Registry dept couldn't find my registration cost me time More

Once we came to an agreement, paperwork was quick, and the sales rep took the time to go over everything in the car before I drove off the lot. the sales rep took the time to go over everything in the car before I drove off the lot. More

Everything was great except that all my paperwork seemed to get lost the day after my sale. It took me many calls to fix it to get lost the day after my sale. It took me many calls to fix it More