Nucar Toyota of Norwood

I couldn’t pick my new truck up over the weekend because some person wasn’t working on the weekend for you guys. I took time off work to come pick the truck up on a weekday. The truck was not ready with the some person wasn’t working on the weekend for you guys. I took time off work to come pick the truck up on a weekday. The truck was not ready with the sticker and registration when I was told to pick it up, so I had to come back on another week night to get that. When I came to get the sticker it took over an hour! I called earlier in the afternoon so David knew I was coming. He told me everything would be all set and I just needed to drive into the service bay and it would be taken care of. I feel I was misled after being made to wait over an hour for literally the longest car inspection I have ever heard of. Additionally, when I came to purchase the vehicle I was made aware of the 3% charge for debit/credit cards for the payment. I understand why you do this, but please inform customers prior to their arrival. I had know way of knowing this, and having to leave the dealership to get a cashiers check and then come back made the process more complicated. More

Questionable When making the appointment I was told there would be no charges by the person making the appointment on the phone. I was charged for service/rotatio When making the appointment I was told there would be no charges by the person making the appointment on the phone. I was charged for service/rotation of tires. More

Bought several cars here , Boch has lost it..... this experience was absolutely the worst car dealership circus i have ever had. I will not be doing business anymore with Boch sales or service , I gave a experience was absolutely the worst car dealership circus i have ever had. I will not be doing business anymore with Boch sales or service , I gave ample opportunity for Boch staff to explain the multiple screw ups around this sale ; nobody would step up so you lost a loyal ; tegular customer. Update 7.8.20 After a month of waiting the floor mats that went missing from the car were replaced . More

I been coming to this place since I bought my car for service mostly the times I’m satisfied with the attention and work for my car Thank you! service mostly the times I’m satisfied with the attention and work for my car Thank you! More

Chase was amazing to work with. I went to two other dealerships and was turned off by their sleazy sales tactics. Chase was no nonsense, straightforward and honest. No “let me speak to my manager” or “ dealerships and was turned off by their sleazy sales tactics. Chase was no nonsense, straightforward and honest. No “let me speak to my manager” or “what is it going to take to get a deal done today?” It was a very positive experience William More

My car broke down. I called for Boch to possibly tow it for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. for service but appointments to do so were booked to September. I had AAA tow it and they fixed it. More

Really nice guy. Helped me with everything I needed and got me a really good deal. Will be coming back in the future. I definitely recommend going with Chase!! got me a really good deal. Will be coming back in the future. I definitely recommend going with Chase!! More

Everything was okay for the most part, I knew what I wanted to my sales rep didn’t need to do much work.. the sales rep was not very kind, told me I couldn’t test drive it on the road because of a legal wanted to my sales rep didn’t need to do much work.. the sales rep was not very kind, told me I couldn’t test drive it on the road because of a legal issue? (I had test driven other Tacoma’s at different dealerships the same day on the road) not sure what he meant by that I think it was something to do with the loser Charlie baker. Regardless I bought the truck and I’m happy with the purchase but he never once thanked me which I found really disrespectful. (Sales reps name was Tyler I believe) More

Excellent service as always. Everyone here was very professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. professional and Jack especially was helpful and pleasant. Price was a little lower than expected and waiting area looked cared-for. More

Never had a problem with honesty. I always drop my car off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. off so waiting isn't an issue. I usually go on Saturday and still get my car back in about 3 hours. More