Nucar Toyota of Norwood

Scheduled check engine light appt. Left car all day, they failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the chec failed to fix issue. Today’s appointment was coming back to fix that failure. I told them my timeline of when I needed to leave by, they got the check engine light to shut off and charged me $500, only to have it turn on within 1 minute of driving, came back, they kept me there past when I told them I needed to leave by and didn’t fix the issue. 2 additional trips there, $500 extra spent, late because of them, problem still not fixed. Terrible service. Had me sitting in lobby for a long time with no offer of food or beverage or ride to get food or beverage, starved through breakfast and lunch instead of being able to eat or drink, drank from the bathroom sink. More

The folks in this dealership are very fr and always willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department willing to go above and beyond to make the customers happy Thank u And a special thanks to David and Lou in the service department More

Simple reservation process, the service rep kept me updated at all times, check out was also quick and simple. No issues with the car so far updated at all times, check out was also quick and simple. No issues with the car so far More

Boch Toyota is a very clean and professional dealership who bends over backwards to help you their service department is extremely professional and I would highly recommend them who bends over backwards to help you their service department is extremely professional and I would highly recommend them More

I was shopping for a motor vehicle online and came across a car I wanted to purchase at Boch Toyota. I made an appointment and visited the dealership. When I met with the sales person and he looked up the ve a car I wanted to purchase at Boch Toyota. I made an appointment and visited the dealership. When I met with the sales person and he looked up the vehicle I was there to look at, I knew there was a hiccup as he immediately started trying to interest me in other cars rather than showing me the vehicle I came to see. It took over an hour to finally see the vehicle I came for and test drive it. Everything with the car was as advertised except the dealership hadn't actually received the title for the car. So in the end I was convinced by the sales manager to purchase the car and wait for them to get the title because they wouldn't hold the car. It's been a week since I've made the purchase and still no car. Overall the sales team were friendly. You be the judge. More

Brakes service I brought the car for diagnose the noises on the wheels, learned that was a problem with brakes, needed change, order the service, left the Shoppe and I brought the car for diagnose the noises on the wheels, learned that was a problem with brakes, needed change, order the service, left the Shoppe and the noise returned, (need to say, I leave about 2 hours from the dealer in good days) I returned to the dealer to get checked, after awhile there was nothing there to be done, apparently the noise had disappeared, left the Shoppe and the noise returned, it was late in the day, I have to return another day, service was done and surprise, surprise, they reused the rusted old pads. The new attendant suggested the change to correct the situation. I spent a lot of time back and forth and I left knowingly that I was took for a ride. I did not like it. More

Gilbert made my sale transaction very smooth with an excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with every steps in my transaction. I am grateful that he was available to follow up and answered all my concerns. More

Great service everyone was very easy to deal with. My vehicle was cleaner than when I brought it in. On time everything was done to my satisfaction vehicle was cleaner than when I brought it in. On time everything was done to my satisfaction More

I bought new rave 4 but I don’t like service i feel like they don’t have any interest to sell car no one say even thank u But they give me good price they don’t have any interest to sell car no one say even thank u But they give me good price More

I appreciate that you’re open. Service was prompt and courteous. U fortunately I was quoted a price 3x the cost of what I could have the job done for a clutch replacement. Kind of a bummer. Won’t hesitat courteous. U fortunately I was quoted a price 3x the cost of what I could have the job done for a clutch replacement. Kind of a bummer. Won’t hesitate to use you again, but that’s too steep a dealer mark-up. More