Nucar Toyota of Norwood

Called service dept for a recall issue on tue. 3-31-20 and talked with chris. Was told the part would be ordered and they'd call when it was there. Never received call-still waiting Sun 5-31-20. and talked with chris. Was told the part would be ordered and they'd call when it was there. Never received call-still waiting Sun 5-31-20. More

I’ve been to Boch Toyota twice for recall service and I am pleased to say that the overall service is exceptional everything from customer service to services on my vehicle has been top notch and I recomme am pleased to say that the overall service is exceptional everything from customer service to services on my vehicle has been top notch and I recommend to anyone. More

Jack is very consistent. Every time I come, he always handles our conversation and service with care. To me, that’s what keeps people coming back. Thank you again Jack! handles our conversation and service with care. To me, that’s what keeps people coming back. Thank you again Jack! More

Great SErvice I requested that Bock Toyota pick up my car at my home for service. They were on time. did all that needed it to be done and they drove the car back t I requested that Bock Toyota pick up my car at my home for service. They were on time. did all that needed it to be done and they drove the car back to my house. Great service!!! More

This service was performed with the flawless pickup/drop off procedure. Service to fix side doors under recall was completed quickly and and with great service. off procedure. Service to fix side doors under recall was completed quickly and and with great service. More

2020 highlander service Quick to make a sale but impossible to reach the dealership sales or service Dept regarding any problems. I spent 11 days making multi calls which t Quick to make a sale but impossible to reach the dealership sales or service Dept regarding any problems. I spent 11 days making multi calls which they either would not answer ..left voice messages to my sales rep Amer , at Boch Toyota Norwood Ma. He NEVER called me back. Once The service Dept Answered and asked me to hold while he got the dealership Manger . That call was promptly hung up! As a crital care nurse in a major Brockton Medical center I have a small window to speak via phone 7a to 4pm. The dealership is closed at 5PM. Amer gave me his cell # which he would not pick up or promptly terminate, we have owned 3 highlanders and I traded a Lexus for this car.. I will never recommend this sales person or dealership to anyone. My time is valuable! It should never be spent TRYING TO REACH A person. Oh and I spend 1.5 hours in my work places parking lot on your web help center that person Cory was polite and a delight to work with ALTHOUGH IT NEVER FIXED MY PROBLEM. Ii ended up going home and using you tube ! Very sad unprofessional business you are running these days. I think Ernie Boch would cringe as he is a service first, satisfaction guaranteed Businessman. Very disappointed, Catwill More

I was extremely disappointed with the abrupt and abrasive service. The car did not get a complimentary cleaning, and there were no questions about the damage to my car. Someone was roaming with their pet service. The car did not get a complimentary cleaning, and there were no questions about the damage to my car. Someone was roaming with their pet, just do not recommend that given current situation. More

Usually a great experience; was told 1-1 1/2 hours; it was closer to 2 hours. My daughter drove me but we would have brought 2 cars if we knew up front it was going to be that long for an oil change ; oth was closer to 2 hours. My daughter drove me but we would have brought 2 cars if we knew up front it was going to be that long for an oil change ; other than that everything was fine More

Great job. Car looks awesome. Extra effort to take care of extra "little things." Car returned fully detailed. Took care of all the rental, insurance, etc with no effort needed by me. of extra "little things." Car returned fully detailed. Took care of all the rental, insurance, etc with no effort needed by me. More

The scheduler was very helpful and nice. Once the car was there, I was only able to talk briefly with the rep and then communication was strictly through text messaging even when I asked to speak on the was there, I was only able to talk briefly with the rep and then communication was strictly through text messaging even when I asked to speak on the phone. The Rep was off after that day and the rep taking over called me the following day 1/2 hour before closing to tell me the car was ready but I had to wait until the next day to pick it up because they were closing in 30 minutes. At this point the questions I had weren’t answered yet. Next day the Mgr or Director called me to say the car was ready, I asked about a service that had not been done and was able to answer my questions and get the work done, for me to pick the car up the following day. More