Nucar Toyota of Norwood - Service Center

Complaint to compliment, Kevin champions customers I called and spoke with a woman who a difficult time talking to me and understanding my needs. She put me on hold for a very long time. I believe I I called and spoke with a woman who a difficult time talking to me and understanding my needs. She put me on hold for a very long time. I believe I had to call back and I reached Kevin and from the minute he spoke to me I felt appreciated and valued as a customer. He had patience listening to my needs, easily accommodated my schedule , had sincere empathy for being left on hold and I hung up feeling prepared for going in for service. When I arrived he was there to greet me and made my transition to rental with kids and car seats easy. Kevin answered all of my questions with confidence and made me feel at ease. Picking up my car was simple and again he was there to make sure I was taken care of . I will be sharing my story with others and will be taking the rest of my cars to Boch in the future because I know even if I have a problem there’s a guy like Kevin who can step in and make things right. I would also like to commend the gentleman who took care of my rental car. He was very professional and prompt with providing me an adequate car to use for the day. More

Service review Thank you. Service was done within 2 hours. Price is a bit high for parts that are less thank $60.....really, $600 in labor?? Am I paying someone's Thank you. Service was done within 2 hours. Price is a bit high for parts that are less thank $60.....really, $600 in labor?? Am I paying someone's child support?? More

Checking over a newly purchased used Toyota i We were very pleased with the professionalism and friendliness of the service advisor and will be returning for additional service. Our service adviso We were very pleased with the professionalism and friendliness of the service advisor and will be returning for additional service. Our service advisor was very knowledgeable and helpful More

Always a friendly, courteous and knowledgeable staff. Completely satisfied with sales and service. Have bought (4) cars and will continue to do business with Boch.! Have recommended Boch to other friends Completely satisfied with sales and service. Have bought (4) cars and will continue to do business with Boch.! Have recommended Boch to other friends and colleagues. More

Oil change The service was great. It was in out service. Which is very good for customers like me always busy. I do appreciate coming to Toyota. The service was great. It was in out service. Which is very good for customers like me always busy. I do appreciate coming to Toyota. More

2015 4Runner Deer Strike and Bumper Replacement Kenny Lopez was great to work with. The repair was done well and it looks back to 100% original condition. It took a few days longer then originally e Kenny Lopez was great to work with. The repair was done well and it looks back to 100% original condition. It took a few days longer then originally expected. I would rather have it done right than fast. Thank you Kenny and the Boch team for a job well done. SCrofts Medfield MA More

Very,very,professional Had an appointment at 9am this morning to have rain guards installed and the wrong ones came in so I couldn’t have them installed . Carlos rovira and Had an appointment at 9am this morning to have rain guards installed and the wrong ones came in so I couldn’t have them installed . Carlos rovira and William heins couldn’t have been more apologetic and make you feel they really appreciate doing business with you! Thank you! Customer service you can really appreciate! More

Service Quality of Wilson Caceres Wilson was really helpful and was able to answer all my questions. As soon as I got there, he came over right away to assist me, and he was friendly. Wilson was really helpful and was able to answer all my questions. As soon as I got there, he came over right away to assist me, and he was friendly. More

Service Chris was amazing. So helpful! They finished everything very quickly and Chris was very friendly, informative and professional. I definitely recommend Chris was amazing. So helpful! They finished everything very quickly and Chris was very friendly, informative and professional. I definitely recommend this place to everyone. More

Service coordinator was great Kevin was very courteous and the car was completed earlier than expected. Receiving area was clean and having an area to work and connect to the inter Kevin was very courteous and the car was completed earlier than expected. Receiving area was clean and having an area to work and connect to the internet made for a great experience More