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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Austin, TX

4.0
452 Reviews
Call Dealership (512) 219-3634

13401 Ranch Road 620 North

Austin, TX

78717

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452 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

February 04, 2023

Warren and the entire team did a great job selling me a new Jeep truck. It was a great experience! More

by John Avery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Bolden
Report | Print
Feb 06, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

John, thank you for the review! We are so glad to hear that Warren delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin!

January 24, 2023

They try to scam you by posting pictures of a car on there website then after paperwork is almost done, tell you it's actually a car with less specs. They act like it was a honest mistake but still don More

by BMC
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Internet sales
Report | Print
Jan 25, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for your feedback. We strive to provide our guests with wonderful car-buying experiences and it is concerning to see that yours was a negative one. I would like to see what I can do to improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Chris Colburn - New Car Manager - 512-493-8026

January 17, 2023

The customer service is great and very professional. Pricing wise, some of the services are way expensive More

by Frank
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Jogensen
Report | Print
Jan 22, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Frank, thank you for the review! We are glad to hear that you are confident in the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team to get the job done. With regard to the rest of your review, we strive to keep our prices competitive, and we never intend to overcharge our guests. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Greg Grove - Service Manager - (737) 241-3778

January 16, 2023

This dealer and my sales person Derek were great at getting this deal through. Looking forward to future business. Everyone was polite and very helpful and didn’t try to push a lot of extras on us. The More

by Backyarddrafts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dereck Porter
Report | Print
Jan 17, 2023 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

It's great to hear that Derek took such great care of you! Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and for sharing your experience. Safe travels ahead!

December 13, 2022

I needed my first oil change on my new Jeep, and was able to easily schedule an appointment. I was taken care of right away, the waiting area nice, and I was done and on my way quickly. I will use them again More

by Chris H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy
Report | Print
Dec 14, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We appreciate your feedback, Chris! Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, we look forward to welcoming you back for your next visit. Have a wonderful day!

December 09, 2022

Great service professional went out of his way to make my service experience perfect well done!!! More

by akelso2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Dec 12, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

This review means a lot to us! Thank you for choosing Nyle Maxwell Chrysler Dodge Jeep Ram of Austin and for sharing your thoughtful feedback about our team. We hope to see you again!

December 05, 2022

Nyle Maxwell perform great service in a timely fashion. John kept me informed the whole step of the way I would recommend using them for your service needs. More

by ereed0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Dec 05, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

It was our pleasure to assist you! Thank you for trusting Nyle Maxwell Chrysler Dodge Jeep Ram of Austin with your business and for recommending John and the team. Drive safely!

November 30, 2022

Unhappy with Service Department I got a plan that has 1 more oil /tire they have lost my agreement and now want to charge me for it even after I have had email from them saying I had 1 more. New Service m More

by LARRY BEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You fired all that I knew
Report | Print
Dec 01, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Larry, I apologize for the mixup regarding your service appointment. We strive to deliver a seamless and straightforward experience, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Victoria Gonzales - Customer Relations Manager - 512-493-4549

Dec 01, 2022 -

LARRY BEST responded

The lady that I set up my appointment clearly has no training . I think that when I leave a message with the Serves Manager he should not have passed the buck to a person that dose not know what they are doing. I receive emails from Maxwell telling me I have 1 more Oil Change and Tire Rotation due , Neither the Service Manager are doing their job. I have been doing business with you for over 10 years with 3 different Ram trucks. I have convince my Son to buy his business trucks from you . I think that all my problems started with the new Serves Manager and him changing the personal that I know The last 2 times that I have had service I should have been given a loner under Terms of my Contract dated 10/18/2020 contract # 77813754534 , vin # 1C6RREFT7MN502709 but that has not happened. That should be a breach of Contract . I will be in on 12/5/2022 to get my service and talk to you or the General Manager . Not Happy Larry Best Best Horticultural Solutions 806-786-9787 Lbest9715@gmail.com

Dec 06, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I am so sorry to hear that your experience with our service department has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Please feel free to reach out if you would like to discuss this further, Mr. Best. Best regards, Victoria Gonzales - Customer Relations Manager (512) 493-4549

November 29, 2022

Their service department is way better than any other dodge dealership that I’ve been too. Their sales guys are hit or miss though… More

by Kelley.schey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy
Report | Print
Dec 01, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Kelley, thank you for the review! We are so glad to hear that you had a successful service experience working with the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. With regard to the rest of your feedback, we strive to make the purchasing process go smoothly, and it is disappointing that we have missed the mark. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Greg Grove - Service Manager - (737) 241-3778

November 26, 2022

My wife and I worked with Ben who we really enjoyed. We were in and out of the dealership quick and the buying process was easy. 10/10 would recommend. More

by zgage
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Nov 29, 2022 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for stopping by to review Ben and Nyle Maxwell Chrysler Dodge Jeep Ram of Austin! We wish you and your wife many safe travels in your new ride!

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