Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

The service was great ! Process for signing the paper work was fast, convenient, and helpful! Process for signing the paper work was fast, convenient, and helpful! More

BIGGEST PURCHASING DISASTER IN MY LIFE. BY FAR. Once you’re off the lot with the keys, they are through no matter what. 4/16/22 I arrived at the lot and met Ben. A fantastic young man wh BY FAR. Once you’re off the lot with the keys, they are through no matter what. 4/16/22 I arrived at the lot and met Ben. A fantastic young man who not only was a pleasure to work with, but I have come to learn is the only one I have met during this entire transaction with any integrity or a backbone, maybe that’s why others kept pushing him away and interrupting during the transaction. Down payment, price and approval was agreed upon and completed. Would not allow a test drive (This will be my 2nd Hellcat, so I am looking for a few things in particular. I was very clear and provided many photos of myself with my older Hellcat to give them the reassurance I was not a “Joy Rider”). After pulling teeth, and waiting almost an hour to have the car moved off the front display area, they agree and proceed to come out with the black valet key not the red key that fully utilizes the car. After more back and forth and me being extremely uncomfortable about their hesitancy, they went I got the correct key. Started that car and noticed the General Manager making a stern walk out of the building headed straight for me in the car. I rolled the window down and he introduced himself in a tone that would only be intended to intimate. General Manager, Mike Wilson then proceeded to shake his finger in my face while repeatedly saying “DON’T BE STUPID! DON’T BE STUPID!” and then turned around and walked away. Test drive completed in about 10 minutes, real quick exit to exit on the freeway. We returned to the showroom and I signed the remaining documents, added the insurance and left. During this first month the car has not been in my possession for a total of about a week due to MANY issues and not being able to drive it until some things were fixed due to damage potential. I understand that buying a used car, and a hellcat for that matter, it isnt going to be perfect, but this has been catastrophic. - Open recalls and catalytic converters. - Water-damaged red key yielding intermittent errors and sometimes failing to allow the car to start. - Plugged AC and drain leading to the blower fan in the cab filling with water and then puking it onto the passenger side floor, garden hose volume at times. Now I have a damaged blower motor and mold beginning to form under the carpet. - Rear diff requiring service due to noise. - Driver AC vent does not work at all. - 2 different non-OEM wipers which were both the incorrect size. The driver side wiper flew off 2 minutes after the first time I turned them on, in a downpour and I lost almost 100% visibility in highway traffic. - Told several times during the transaction that I would be the 2nd owner, that turned out to be a lie. This was verified by multiple different sources. - The list goes on. After many of these issues started to arise, I attempted to contact anyone at the dealership who could assist. During this process I was promised call backs over 15 times, to which I NEVER got called back, and I was hung up on by the preowned sales manager Noel, TWICE. After more attempts and 2 weeks I made it to the GM with another call in, Mike Wilson. We spoke on the phone in the very professional manner that I have carried throughout this entire ordeal. He promised to call back after checking with other people on the sales and service teams. He told me he would call back within 48 hours. I never got a call. I went to the dealership to get my plates, and maybe have a chance to see Mike. He was absent, so I discussed the issues with Mike Hiler, Finance Director. He was going to see Mike Wilson that day and discuss this, then follow up. Never did. Now I have a $65.5k OTD Hellcat with so many issues its undrivable some days and a dealership who insisted the car had every inch of it inspected and was so clean and that it qualified for the Chrysler Maximum Care warranty, which I went ahead and paid $4k additional. Issues being addressed by another dealership at my cost, besides cat recall. More

great to work with, engaging, good listeners, clear communication, patient, wish I could buy several vehicles communication, patient, wish I could buy several vehicles More

the only dealer that returned my calls, answered my questions, and worked with me patiently questions, and worked with me patiently More

Great service department! Thanks Michael for your outstanding service and taking care of my car!! Thanks Michael for your outstanding service and taking care of my car!! More

Good experience at Nyle and they did not pressure me to buy all of their extras buy all of their extras More

I had a great experience with Nyle Maxwell Super center service department. My rep was Mindy. She felt with my service in a timely manner and let me know that I did not need a tune up even though I asked f service department. My rep was Mindy. She felt with my service in a timely manner and let me know that I did not need a tune up even though I asked for one. She asked the right questions so she could give me the Service that I needed. When I got my car back it was less money than I expected. And my dash board screen was working correctly. Before when I tried to touched it to change options it did not react to the touch. Now it reacts instantly. I did not ask them to look at it. But what ever they did fixed it. For that alone I will go back to them. Mindy, thanks for the best service I’ve had in a long time. More

Excellent customer service with a smile! Nick and Mr B were very helpful in finding my new Jeep Compass. Process was easy and quick. Thank you Nick and Mr B! Nick and Mr B were very helpful in finding my new Jeep Compass. Process was easy and quick. Thank you Nick and Mr B! More

Fantastic experience from start to finish. Ms. Johnnie Vance was an amazing salesperson who really helped get us into the right vehicle. The entire dealership experience was great, and everyon Ms. Johnnie Vance was an amazing salesperson who really helped get us into the right vehicle. The entire dealership experience was great, and everyone we spoke with was professional, pleasant, and a joy to work with. Highly recommend! More

I have had the best experience buying a new car here at Nyle Maxwell than I have ever had anywhere else in my life. It was the best customer service. I was treated like family and will not go anywhere els Nyle Maxwell than I have ever had anywhere else in my life. It was the best customer service. I was treated like family and will not go anywhere else in the future when needing a new vehicle. Mr. B, Hugh and Kirsten helped us to get the car we wanted and worked hard at making sure it was affordable for us. Thank you all for this amazing experience. I will refer anyone I know who needs a new vehicle to Mr. B at Nyle Maxwell. More