Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Recently had my truck in for some warranty work. I was very pleased with the help I received from their rep in the service department named Alan. He was very courteous and his follow up phone calls kept very pleased with the help I received from their rep in the service department named Alan. He was very courteous and his follow up phone calls kept me up dated on the status of the work progress. Also the work was completed earlier than the time they quoted me. Also there were other employees in the service that were very courteous and helpful. More

I can't say enough about how good my experience was, this is my second new car in just over a year and I will never consider going anywhere else is my second new car in just over a year and I will never consider going anywhere else More

Diego was awesome. Thank you all the guys that assisted with my buying experience. I will buy again in the future. Keep up the good work guys..... with my buying experience. I will buy again in the future. Keep up the good work guys..... More

I bought my first car from here and it was a great time. I worked with Mr.Robert Stradford and he is enthusiastic and informative. I bought the 2020 Charger and I love it. Great service and a great dealersh I worked with Mr.Robert Stradford and he is enthusiastic and informative. I bought the 2020 Charger and I love it. Great service and a great dealership! More

Great service. Was able to get a car I was happy with. The employees were all friendly and polite. They took the time to explain and answer the questions I had. Would highly recommended. The employees were all friendly and polite. They took the time to explain and answer the questions I had. Would highly recommended. More

Chris was outstanding! Knowledgeable and customer oriented. It was great talking with someone with mechanical knowledge, and experience! I hate the tactic of cute, high school ditzes that know NOTHI oriented. It was great talking with someone with mechanical knowledge, and experience! I hate the tactic of cute, high school ditzes that know NOTHING about cars let alone your vehicle! Thanks Chris for putting Service in service advisor! More

I visited the. jeep location on 620.yesterday afternoon 2/1 and I already had my financing with UFCU. I looked at three cars yesterday making my final decision today. The only thing that needed to be do 2/1 and I already had my financing with UFCU. I looked at three cars yesterday making my final decision today. The only thing that needed to be done was to send over a PO to finalize the deal. I noticed when reviewing the amount that would be sent to my credit union the number increased by $2k. When pointing it out I was be told that they would only honor yesterday’s deal on the highest price car as incentives changed today. Since I am not choosing the highest price car they would have to reduce my trade in. The thing to note is they didn’t reduce the trade They reduced my discount in hopes I wouldn’t catch it. Then When I pointed it out what I believed to be an error to them and that the website was still showing the discount they said it just hadn’t been updated. Then later they added to their story that the system was down. I then call and spoke to Chris the director of sales who is leading that team and fully understand the poor decision making process that is being used . He was as rude and disrespectful as they come. I was actually surprised that he was even a manger. I think he ended the call with me by saying and I quote “yes, bye, bye,bye”. As if he had accomplished something. I guess he had if losing the sale was his goal. If the deal changed try discussing that upfront not when the consumer catches you trying to roll in another $2k just a suggestion More

Jim came to our house to service our car and we were very impressed by the whole process! Jim, Suzelle and David were very helpful. impressed by the whole process! Jim, Suzelle and David were very helpful. More

Terrible service. Scheduled an appointment days in advance. Drop it off, no a single call all day. Finally at 5:30pm (they close at 6) I call for an update. Guy who answers tell me Kim, my Service Man advance. Drop it off, no a single call all day. Finally at 5:30pm (they close at 6) I call for an update. Guy who answers tell me Kim, my Service Manager is going to go check and call me back. 5:45pm I get a text message that the technician never got to it “they will get to it tomorrow.” I tell them to just bring it around and I’ll pick it up and take to a different dealer. Go pick it up and not even a word of apology or acknowledgment of poor service. Just “here are your keys.” More

The salesman, accessories manager, and dealer manager were all extremely professional, polite, and honest. They provided a low- stress, enjoyable experience. All our needs and questions were addressed. were all extremely professional, polite, and honest. They provided a low- stress, enjoyable experience. All our needs and questions were addressed. More