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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Austin, TX
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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438 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
February 01, 2018
Dealer ignores requests for warranty/ inspection details! This review is being written in response to an e-mail request from Nyle Maxwell to review their services. I recently bought a used Jeep which included This review is being written in response to an e-mail request from Nyle Maxwell to review their services. I recently bought a used Jeep which included a lifetime Maxwell Forever Limited Lifetine Powertrain Protection. I was told that this lifetime protection is only included on vehicles that have been thoroughly inspected. This was a key factor in my decision to buy this car. But, I wanted to know more about the warranty and inspection, and asked the sales people for it, and was told this will be provided, but never was. Soon after the purchase, an engine problem developed (I fear there is also transmission noise) and although the dealer made the repairs, this event demonstrated to me the importance of knowing the warranty and inspection details. Repairs, as well as rental car approval, (car was at the dealer for about 3 weeks) required insurance approval for the Lifetime Protection. What if the insurance company had denied the claim, will Maxwell pay the difference, or will I be asked to pay for it. Advertising with the words "Lifetime Protection", "Forever" and Limited, are misleading. More details about the Maxwell Forever Lifetime Protection, and the inspection that was made before this protection was offered, have been requested from Maxwell since before the actual purchase was made in late October, 2017 up to the present. No information has been provided, not even an acknowledgement of the request. When the General Manager of a store ignores a request for assistance after the sale, why would anyone else on the staff feel inclined to do so? More
by Redman
Employees Worked With
Steve Callison
January 31, 2018
Very happy Sales person was amazing. Thank you Anastasios for finding exactly what I was looking for and making the whole process fun and easy. I will absolute Sales person was amazing. Thank you Anastasios for finding exactly what I was looking for and making the whole process fun and easy. I will absolutely recommend you to friends and family. More
by Chris
Employees Worked With
Francisco was great also
January 30, 2018
Awesome, quick service Tim in service was very helpful, he also kept me well informed of all that was going on with my vehicle.. I am very pleased with the service. Tim in service was very helpful, he also kept me well informed of all that was going on with my vehicle.. I am very pleased with the service. More
by Mark Rhodes
Employees Worked With
Tim
January 29, 2018
2016 Jeep Wrangler service Alan was great and very accommodating in making sure that our service needs were met on our 2016 Wrangler. The repair was slotted for 1 day, but due t Alan was great and very accommodating in making sure that our service needs were met on our 2016 Wrangler. The repair was slotted for 1 day, but due to a recall that needed to be completed Alan called to let me know they would need it overnight. Alan arranged a loaner vehicle to be ready and waiting for me, and I was in and out quickly. Our Jeep was ready the following morning. Great job guys! More
by Sullins
Employees Worked With
Alan Motloch
January 26, 2018
Very efficient transaction Great experience! Russell was extremely helpful in finding us our vehicle. The finance department expedited the process and I was in and out in a shor Great experience! Russell was extremely helpful in finding us our vehicle. The finance department expedited the process and I was in and out in a short time. Great job to all involved! More
by Brett 2018
Employees Worked With
Russell Campbell and Daniel Albers
January 13, 2018
Bravo! Excellent customer service from the time we walked in until we drove off in our recently purchased car. Thank you to the entire Nyle Maxwell team! Excellent customer service from the time we walked in until we drove off in our recently purchased car. Thank you to the entire Nyle Maxwell team! More
by CB
Employees Worked With
Francisco
January 11, 2018
Have your vehicle serviced here but don't buy from here Radio issue still happening after update from dealership. Attempted to speak to upper management but no relief from upper management as they refuse to Radio issue still happening after update from dealership. Attempted to speak to upper management but no relief from upper management as they refuse to talk to the customer that is having problems. Issue is software related per service manager Eric but FCA complaints states its a performance problem. Want radio replaced with Alpine Restyle. More
by JunkRam75
Employees Worked With
Service manager Eric is great at his job
January 10, 2018
recall work Pleasant and professional people In the service dept tinge care of me compete with a rental. No hassle and work done in about 5 hours. Pleasant and professional people In the service dept tinge care of me compete with a rental. No hassle and work done in about 5 hours. More
by Shelleymier65
Employees Worked With
Tim
January 06, 2018
Great Clark Yoder and Mr. B went out their way to get the vehicle we wanted and within our price range. We were very specific on what we wanted and they de Clark Yoder and Mr. B went out their way to get the vehicle we wanted and within our price range. We were very specific on what we wanted and they delivered... Excellent experience. More
by Yanis
Employees Worked With
Clark Yoder, Mr. B
January 05, 2018
Great experience at Nyle Maxwell! Awesome attention and service! Very impressed!From the minute I walked in, everyone was helpful and curtious! Will be back in a few weeks to get oil c Awesome attention and service! Very impressed!From the minute I walked in, everyone was helpful and curtious! Will be back in a few weeks to get oil changed and tires rotated! More
by Mary
Employees Worked With
Eric Tippett
