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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Austin, TX
381 Reviews
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381 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin
Helpful December 18, 2023
Overall great purchase process. Sales team were prepared with the vehicles that precisely matched my requirements. We found a great price and a fair value for my trade. The finance Sales team were prepared with the vehicles that precisely matched my requirements. We found a great price and a fair value for my trade. The finance team did a great job securing me the best available rate. I’m a very happy customer. More
by Mr_Elotoe
Employees Worked With
Moe Stevens
December 08, 2023
Prompt, courtesy, and friendly. Bring a woman they didn’t talk down to me and asked me my truck name since I was calling her she. It’s Lady Beast Bring a woman they didn’t talk down to me and asked me my truck name since I was calling her she. It’s Lady Beast More
by gastewart0310
Employees Worked With
Damordae
November 30, 2023
I have a 2023 wrangler with 26k miles, still under warranty. For the second time in a months span- I was driving 70 and dangerously dropped to 20 mph. I had it towed to a dealership the first time and warranty. For the second time in a months span- I was driving 70 and dangerously dropped to 20 mph. I had it towed to a dealership the first time and they replaced a chip in the battery as a fix. It then happens a month later again. It has now sat at the dealership for four weeks leaving me stranded without any vehicle unless I keep fronting the cost of a rental out of pocket. I have been told there is nothing they can do to expedite and they have some vehicles that have sat for several months without being worked on. Jeep refuses to provide a rental to me and refuses to make any effort to get this part allegedly sitting in dallas. They are blaming workers strikes that ended two months ago and short resources, but have no problem at all continuing my monthly lease payment even though I don’t have the vehicle in my possession. Even though the Jeep is STILL UNDER WARRANTY I have been left either stranded or paying hundreds of dollars for a rental with absolutely zero eta on a fix, and a potential several month timeline before it’s resolved. More
by jayjones565
Employees Worked With
George
November 14, 2023
Negative rating is better suited for Nyle Maxwell 620. To date, 7 month 2 weeks , car in repair waiting on parts due to inefficient supply chain. At this point being told to shut up, sit, wait, and will b To date, 7 month 2 weeks , car in repair waiting on parts due to inefficient supply chain. At this point being told to shut up, sit, wait, and will be called when my vehicle is ready. After 7 months it has become obvious no one in this whole Dodge organization is willing to do decent and proper customer service. Not once has anyone said sorry for the 4,5,6, 7 month inconvenience, let us offer you a loaner or rental, for 2-3 weeks, that’s the best we can do. That would have been of tremendous help. “Escalation” Directors and Managers all speak the same corporate playbook responses. We will definitely reach 8 months, and high probability we will see 9 months. But that means nothing to Nyle Maxwell or Dodge. More
by jeff_diaz606
Employees Worked With
GM, Customer Relation Directors, Customer Care Mangers
September 22, 2023
Everyone I worked with was very professional and courteous. I feel like I got a good value on a a very high quality car. I would have given this dealer a five-star rating, but there were two issues courteous. I feel like I got a good value on a a very high quality car. I would have given this dealer a five-star rating, but there were two issues with the car that surprised me coming from a well-known dealer. One of the tires had a plug in it which is really a temporary fix, And, the center console tray was broken, which is very difficult to replace. More
by Rob H
Employees Worked With
Brandon Williams
September 10, 2023
They will reel you what you want to hear just to sell you a vehicle, and will not represent you of any kind if you are out of town. If you buy from them do it in person so you at lease have the chance to not a vehicle, and will not represent you of any kind if you are out of town. If you buy from them do it in person so you at lease have the chance to not get ripped off. More
by Jason
Employees Worked With
Lane, John, Michael
