Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

The jury is still out Visited Maxwell Super Center on 5 August to see about buying a new car for my wife. The sales rep - Frank was never fully plugged in. He seemed dis Visited Maxwell Super Center on 5 August to see about buying a new car for my wife. The sales rep - Frank was never fully plugged in. He seemed distracted during the process. My wife told Frank the parameters of what she was looking for - new, not used; color; trim level, etc. Frank looked in the inventory and said he had a close match. Grand Cherokee Limited in the right color. It was appointed a little above what my wife was looking for, but very nice. Wife drove it and liked it. I did not drive it as it was for her, and being new should not need too much scrutiny. My bad. Won't make that mistake again. We negotiated a fair deal. Not great, but fair. Got right at trade-in for the Wrangler she was trading. We progressed to the finance and contract phase. I must say, the gentleman working the finance and contract office is terrific. He provided good guidance and complete and transparent information. This is where my alarms began to tingle. The "new" car already had 500 miles on it. No one up to this point had disclosed this fact, or what the car had been used for in that 500 miles. I was instantly concerned and neededto make sure there were no issues with the car that I was not privy to. I was assured that if we found anything wrong, it would be taken care of. We moved on through the process and completed the deal. Once at home and going through the car to learnnit, we discovered a small stone chip in the windshield, and a broken mirror in the passenger visor. Small items, indeed, but needed correction on what was supposed to be a new car I began the process of trying to get them fixed. I called Frank, the sales rep first. It took 2 days to actually get hold of him. He said he would get with the service dept immediately. I gave him a day to make coordination then reached back out to him. It took the better part of 2 more days to find out Frank doesn't work there any more. So now I began the escalation process to find someone to address the issues. 2 calls to the service department went un answered. I began moving up the chain to find a manager. Finally I got hold of Kyle Sessions who said he would take my issue to the GM or New Sales manager for resolution. Another day. Teaching back in to the dealership I found Kyle on line, who contacted the manager again. Subsequently Darren, the new sales director cobtacted me and we began the plan to get these issues taken care of. Last Saturday, 26 August, the visor was fixed complely. Jonathan Casper of the service department took excellent care of is. The windshield ding would need to be coordinated. I've not gotten any further information on this issue. SO - after the sale service has taken a bit of pushing, but is being taken care of. I am concerned about not having been told the was used for 500 miles before being sold to us, and what thatbusage might have been. That should have been discussed right up front. Feels like it was not mentioned so I would not ask for any consideration in the pricing. I am not ready to say this dealership should be avoided - heck, over the years I have purchased 4 or 5 vehicles here - but I am certainly wary at this point. Something is amiss. More

Service Dept. I was treated right from the get go. My mistake, as it turns out there was nothing wrong with a button used to disengage the truck for towing. I was treated right from the get go. My mistake, as it turns out there was nothing wrong with a button used to disengage the truck for towing. More

Excellent They Always go out of the way for their customers! When I need help in the service department Nik is the guy to go too! They Always go out of the way for their customers! When I need help in the service department Nik is the guy to go too! More

Recall Service representative was great. Took a little longer than I anticipated. That said I had a rental and would recommend the dealership to other people Service representative was great. Took a little longer than I anticipated. That said I had a rental and would recommend the dealership to other people. More

Really bad service experience 1. My 2005 Dodge Ram 2500 diesel truck had a $2788.83 transmission overhaul 06/13/2014 at Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 1. My 2005 Dodge Ram 2500 diesel truck had a $2788.83 transmission overhaul 06/13/2014 at Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 620 North. The warranty was good for two years. The current transmission problem was out of warranty even though it was back in the shop for an identical problem 10/2015 (inside the warranty period). I believe the original transmission rebuild had failed at that time and they tried to band aid the problem choosing to not fix the problem by doing another transmission rebuild/replace at their expense. Note. The transmission now is so much better after the current complete rebuild. It was not this good after the original 06/2014 rebuild. I did not know enough to compare the original rebuild 06/2014. 2. Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 620 North replaced the transmission again 8/15/2017 for 4611.88. In view of the fact that I had the truck in the shop 10/2015 (inside the warranty period) for a problem identical to the current problem (the truck did not start in low) I feel Dodge should have paid part of the cost of this second rebuild. 3. They kept the vehicle for three weeks. During this time I had great difficulty making contact to get updates. "The truck is being worked on" was used several times. The truck was usable so I could have kept the truck until they could actually work on it. More

New car experience Stephanie was very helpful and knowledgeable in our new car experience and I definitely want to work with her again. I wish every sales person could Stephanie was very helpful and knowledgeable in our new car experience and I definitely want to work with her again. I wish every sales person could be like her. More

New car Mr. Campbell was great, very informative and patient made it a great experience. I love my new car. Thank you! Mr Campbell I will be recommending your Mr. Campbell was great, very informative and patient made it a great experience. I love my new car. Thank you! Mr Campbell I will be recommending your services😊 More

Got what I wanted They worked with me. We're very nice and answered my questions. Spent the time to follow up to deliver the right vehical. Explained the process clea They worked with me. We're very nice and answered my questions. Spent the time to follow up to deliver the right vehical. Explained the process clearly. More

Good deal Found the model I was looking for at a good price. Warranty on engine and transmission was a bonus. Salesman was very nice. Helped me return my rental Found the model I was looking for at a good price. Warranty on engine and transmission was a bonus. Salesman was very nice. Helped me return my rental car. More

Does good work. Have always enjoyed working with Alan at the service desk. He has kept his word every time. Will bring it back to the same place for my next servi Have always enjoyed working with Alan at the service desk. He has kept his word every time. Will bring it back to the same place for my next service check up. More