Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Worst service EVER!! 12/4/2012 we replaced a Worst service EVER!! 12/4/2012 we replaced a transmission on a 2006 Dodge Sprinter. 12/13/2012 we purchased a transmission control module from Nyle Worst service EVER!! 12/4/2012 we replaced a transmission on a 2006 Dodge Sprinter. 12/13/2012 we purchased a transmission control module from Nyle Maxwell. 12/14/2012 we had Nyle Maxwell program the module. Diagnostic data is hard to come by for this vehicle. We continued to have problems with the vehicle exhausting our efforts in correcting the problem. 1/23/2013 we took the vehicle to Nyle Maxwell to get diagnosed. 2/18/2013 we received the vehicle back from Nyle Maxwell and were told that they did computer programing and that there was a problem in the transmission. We started from scratch with another transmission. Still having the same problem. After some research we found a technician that was certified on the Sprinter Van at Georgetown Mercedes. 3/26/2013 Georgetown Mercedes reprogrammed the the transmission control module and did an update and the vehicle is finally fixed. I started with the service adviser, then the service manager and finally the general manager. I was told that we that they owed us a refund on the programing by Michael Wilson the general manager. He told me he would call me back last Friday. He did not call me back then and will not return calls. All I'm asking for is a refund for the two diagnostic fees for the transmission control module reprogramming. They tried to say I needed to bring it back for warranty. I don't have another month to let them have it. More

I bought my 08 Liberty from them back in June. The dealership was great and helped me get into a vehicle. The financing department is one of the best. I was thrilled at the amazing warranty ( lifetime dealership was great and helped me get into a vehicle. The financing department is one of the best. I was thrilled at the amazing warranty ( lifetime powertrain, tires, dent protection, etc.) I was being told about and how low the payments were even though I only had a $1000 to put down. I thought wow what amazing work they did because my credit wasn't that great. So the airbag light came on. I take it to the dealership to have them look at it and change my oil because I'm already there might as well kill two birds with one stone. The response I received was: It is not covered under your warranty. It was going to cost me right under $110 to have them LOOK at the light and if it needed fixing they would deduct that from the repair bill. I was so taken aback. The truck was 6 months old and they were going to charge me for looking at a light? I was disappointed they turned out to be like that. My airbag light goes off and dings every time I hit a bump. I am so afraid that the airbag is going to come out on me while I am driving and make me wreck this truck, but they didn't seem to care that they sold me a vehicle that was now a safety issue. I guess when something bad happens they wont have any problems coming after me for the money I owe for the truck even if the truck they sold me caused the problem. To sum it up I walked out of the dealership and called my husband and told him the situation. We had been saving the money to put a down payment on a car for him at that dealership since they had worked so well with us before. Needless to say I didn't get my oil changed and I sure will NOT buy another vehicle from this place. More

I just came in to look at some sticker prices and Cassidy came up and asked if he could help me, I told him i was just looking and we talked a little and before you know it we were test driving the truck i w came up and asked if he could help me, I told him i was just looking and we talked a little and before you know it we were test driving the truck i was looking at. We went inside and worked on some basic numbers and my trade numbers and it was better then i expected. I told him i had to discuss it with my wife and i would get back to him. So the next day on Saturday my wife and i went back up to see Cassidy and we test drove again and went inside worked the hard numbers and made the deal. Kenneth in finance was also great to work with he went over everything in detail and made sure we understood everything. overall best experience buying a vehicle to date. More

I had always been told and from experience in the past had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They had known that dealers were ridiculously priced for parts. My past experience confirmed this and the customer experiences were often unpleasant. They were unpleasant because the parts employees were often gruff and unknowledgeable. My most recent experience was a 180. My vehicle was stuck on a rack and I could not locate a part from a salvage yard and I dreaded going to the dealer. To my surprise, the part was much more than it would have been at the junkyard, Kent was incredibly professional/friendly/knowledgeable, and he made sure I got my part the very next day on order. The dealer has gone above and beyond to ensure a great customer service with reasonably priced parts and great customer service. In my book, that deserves recognition. Thanks Nyle Dodge and THANK YOU KENT!!!! I will definitely not be worried about doing business with them in the future. More

After several horrible serive department experiences at South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much t South Point Dodge in South Austin we researched Nyle Maxwell Dodge and decided to try our luck and drive 45 mintues up North to this location. Much to my surprise Eric Hernandez, our service associate, greeted us by name and was extremely helpful figuring out what was wrong with our 2500 Mega Cab. We had issues with our Turbo for four mounts causing us to not be able to drive over 25-30 MPH on the highway and basically live in rental cars. Our previous dealership, South Pount Dodge, was not only unaccomodatiing, they didnt value our business nor could they remember our names after we had been customes of theirs for four years! After four visits to their service center they "weren't able to help us". After only one afternoon with Eric and his service specialists at Nyle Maxwell Dodge, they were able to diagnosis the problem and relay to me exactly what happened, how they were going to fix the problem and an ETA of when the truck should be ready. Now thats customer service!! We were afraid we were going to have to sell our truck and now it runs better than ever! Nyle Maxwell Dodge has not only gained our service business but when it comes time for purchasing a new vehicle we will be making that purchase with them! Did I mention I met the GM and he couldn't have been more gracious? I've left two voice mails for the South Pount Dodge dealerships GM as well as numerous emails and I still have yet to been contacted back. It's hard to find excellent service and Nyle Maxwell was beyond excellent!! We will be back. Thank you Thank you Thank you!!! More

This dealership is awful and entirely too over priced. I went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls went in at 11:30 to get an oil change and ask them to check out my check engine light and they told me they'd call when it was ready. 3 o clock rolls around and I got no phone call so I decided to call myself. The lady answered and told me they had just gotten to my car and would know within the hour. So I waited that hour, and nothing. I waited another hour and finally decided to call them again. No one answered! Finally 5:30 rolls around and they return my phone call telling me they found what was wrong. A coolant housing leak to which I was going to need replaced. It was gonna be $600. She told me she understood if I needed to think about it because it was a large sum of cash and said I could leave my car there over night(how sweet right?) But it was probably because it was now 20 minutes until closing time. I told them I'd pick it up first thing in the morning and I did just that. Once she was showing me paper work to check out she told me they didn't even change my oil, which is the main reason I went in there. Paid $99 to get them to diagnose my car and went else where. That $600 job they were gonna charge me for I got done for $300 right down the road. More