Dropped my truck off on April 26th for a check engine
light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct
light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct one. Service rep then told me what was wrong with the truck and I asked him about my warranty and he said he would have to check. The next week came, no phone call. I called at least ten times each day, I left a voice mail with correct number and still no call. I contacted O C Welch and he was more concerned about if I was a returning customer rather than helping me. After all the excuses he gave me of why no one called me back, he said he would personally follow up. A couple days later I went in to the dealership because no one called me. The service rep told me he called me several times and left messages, (he did not). They had my truck for seven days and never contacted me. While I was there dropping off my truck, An older gentlemen that works in the service department cracked the door because the office was cold and O C came out there and asked, "who keeps opening the d*mn door?" and the gentlemen said, " I cracked it a little because it is cold in here" and O C looked at him and said "well you don't pay the d*mn bills here so leave it shut." This is all while customers were waiting in the lobby. I thought to myself, no wonder he can't find help. If he treats his employees this way I can only imagine how he treats customers. Well I found out. He treats them the same. I use Quick Lane for my truck and my explorer and they have always been nice to me, but I will never again support this man's business. The sad part is, he has some good people working there but the culture of the business will probably end up running them out.