I inquired about a mustang last week via check availability on their website, I NEVER received a response. I then contacted them via phone, and it took forever to get through. Once I did, I talked to a salesman named Austin. He informed that the vehicle I was interested in WAS available and that he would get the details along with photos and get back to me shortly. He did get back to me quickly but indicated that the vehicle was going through finance. If that's the case why wasn't it listed as sold online, in fact today, 2 weeks later (6/5/20), its still listed as for sale on their site and with no photos as a lot of vehicles on the website. Very poor web team and web customer service response for availability. Thumbs down to everything else about O.C. Welch, beware if a vehicle says available!
Was contacted again by Austin saying the vehicle was available again and I could move forward with possibly buying it. I asked Austin to contact the sales mgr and put a hold on the vehicle anyway possible including a deposit, he was supposed to get back to me about that but didn't. He said the car was getting detailed and we would talk in the morning, The next morning I get a text saying the vehicle was gone! You should have never called me indicating that the car was "definitively" available again if it truly was not. Doesn't this dealership have anyway of tracking vehicles to indicate what is sold or PENDING sale etc??? I spent a considerable amount of wasted time calling and speaking to shipping companies, car inspectors to find out the car was already sold again. The training at this dealership must be non existent! What an absolute travesty to have your mission statement say "everything we do revolves around you., um no it doesn't. Mr. Welch, I think your staff needs to be retrained immediately. I am thoroughly disgusted by this and will use any and ALL social media platform I can to spread the word. Very poor dealership. And by the way, 6/5/2020 it's still listed for sale!