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O C Welch Ford Lincoln
Hardeeville, SC
1,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,318 Reviews of O C Welch Ford Lincoln
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June 15, 2022
Let me start out by saying if I could give them 0 stars I would. I bought a 2019 F150 that had only 81000 miles on it 12/3/21. I paid cash !!!! I've had it in the service department 4 different occasions. would. I bought a 2019 F150 that had only 81000 miles on it 12/3/21. I paid cash !!!! I've had it in the service department 4 different occasions. Within 2 months of buying it. O.C.Welch gives the "standard 3 month warranty " bumper to bumper per the sales rep.This vehicle was sold to me as THE FORD BLUE ADVANTAGE CERTIFIED PREOWN VEHICLE!!WHICH MEANS 90DAY/4,000 WARRANTY GIVEN WITH THE SALE! Within 4 days of having the vehicle the brakes were squealing like no other. So brought it in had to fight for hours to get them to take care of the brakes and I questioned the motor noise. 2nd time within 2 weeks of owning,was driving down the interstate going about 65 truck immediately shuts off And I lose power to everything. Had to make an appointment wait to get it into the dealership for them to tell me after 3 days that nothing's wrong. So 3rd time can't get the vehicle to crank and when I finally did it was making a horrible tapping noise like the motor. Took back into the dealership was told it was a crank shaft sensor. Get the vehicle home and at this time it is tapping even louder. Call the dealership back up ,express it again that the engine noise is louder than it was the 1st 3 times that I brought it in. I was told by the young lady that the 5.O motors are naturally noisy this was the case all 3 times that I brought up about the engine noise. So as of today my vehicle is now sitting at a Ford maintenance center in Greenville and the motor has to be replaced. And go figure it is now out of that 3 month warranty. The service center is the most idiotic people I have ever met. Nobody can get on the same page ... I am now stuck with a $31k vehicle with less than 83,000miles LESS THAN 3 YEARS OLD...that needs a new motor. This dealership knew that this vehicle had some issues never addressed the issues sold it like this and stuck me with paying for it. Last month I came to the dealership to try to trade the truck in because I knew there was obviously something severely wrong with the motor... The owner's son tells me yeah the motors pretty loud it's tapping something's wrong...nah you don't say!!! Then they offer me $10,000 less than what I paid for the vehicle 4 flipping months ago.... BECAUSE, AND I QUOTE PER SALES REP, " This truck is in our system and shows there are some issues that you've been having with it😡😡😡 Funny I was told nothing was wrong with it!!! I have contacted my attorney !I have contacted Ford customer service and Somebody will be paying for this I can guarantee you that!!! Let me also state I have called and left so many voicemails on trying to get a copy of my last 3 receipts nobody can email them to me.. Not to mention I've been told on 3 occasions that they have nothing in the system of me bringing my vehicle in the last 3 times however I had a loaner F250 from them so figure it out!!!!🤷♀️ I get it...I'm not a high roller buying a brand new 2022 big bucks vehicle so I shouldn't except the same treatment ,I guess.... More
by Regina
Employees Worked With
O. C. Welch
Helpful May 19, 2022
Called service department three times on 5/18/22; left three voice messages - 22 hours later and no one has given me the courtesy of returning my calls. Next call is to CEO of Ford in Michigan. Not a wa three voice messages - 22 hours later and no one has given me the courtesy of returning my calls. Next call is to CEO of Ford in Michigan. Not a way to treat loyal Ford owners!!! More
by beak4000
Employees Worked With
none
May 09, 2022
Dropped my truck off on April 26th for a check engine light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct light and did not receive a phone call. I went in two days later and the service rep told me he had the wrong phone number so I gave him the correct one. Service rep then told me what was wrong with the truck and I asked him about my warranty and he said he would have to check. The next week came, no phone call. I called at least ten times each day, I left a voice mail with correct number and still no call. I contacted O C Welch and he was more concerned about if I was a returning customer rather than helping me. After all the excuses he gave me of why no one called me back, he said he would personally follow up. A couple days later I went in to the dealership because no one called me. The service rep told me he called me several times and left messages, (he did not). They had my truck for seven days and never contacted me. While I was there dropping off my truck, An older gentlemen that works in the service department cracked the door because the office was cold and O C came out there and asked, "who keeps opening the d*mn door?" and the gentlemen said, " I cracked it a little because it is cold in here" and O C looked at him and said "well you don't pay the d*mn bills here so leave it shut." This is all while customers were waiting in the lobby. I thought to myself, no wonder he can't find help. If he treats his employees this way I can only imagine how he treats customers. Well I found out. He treats them the same. I use Quick Lane for my truck and my explorer and they have always been nice to me, but I will never again support this man's business. The sad part is, he has some good people working there but the culture of the business will probably end up running them out. More
by scotthays07
Employees Worked With
O. C. Welch
March 31, 2022
Absolutely terrible experience. Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us wit Their warranty was touted as a selling point, but the service department has had our car for over two weeks, is unwilling or unable to provide us with a loaner vehicle, is impossible to get in touch with, and has shown a complete disregard for the customer. More
by bnd2128
Employees Worked With
Jeff
March 22, 2022
Just purchased a Ford work truck form O C Welch Ford. Best customer service ever. The owner actually quoted the truck for us and made sure everything was handled. Best customer service ever. The owner actually quoted the truck for us and made sure everything was handled. More
by BG
Employees Worked With
O. C. Welch
February 15, 2022
I tried buying a truck out of state and these guys were so responsive and helpful. I really appreciated the follow-up and taking time to even align an affordable shipping option to NWI. The pricing was goo so responsive and helpful. I really appreciated the follow-up and taking time to even align an affordable shipping option to NWI. The pricing was good too. I couldn't find the gas model I wanted because of current market conditions out of their control but highly recommend them. More
by Cg2018
Employees Worked With
O. C. Welch
November 12, 2021
Yesterday I had the pleasure of meeting Mr. Tom Landry. This salesman was not only knowledgeable but also professional and patient. I would definitely recommend this dealership. Thank you, Jean manzo This salesman was not only knowledgeable but also professional and patient. I would definitely recommend this dealership. Thank you, Jean manzo More
by jeanengene0311
Employees Worked With
Tom Landry
October 30, 2021
I went in last weekend to meet with Tom about making some changes to my vehicle situation. I was previously in a very interest loan and really need to get out of it. I was a little bit upside down… my credit changes to my vehicle situation. I was previously in a very interest loan and really need to get out of it. I was a little bit upside down… my credit situation had improved and Tom helped me, listened to my needs and got me into a Bronco Sport. I love it!! It’s so much nicer paying for a car you enjoy. If you are not enjoying your ride… go talk to Tom, he will help fix that for you. More
by sansonelenny
Employees Worked With
Tom Landry
October 26, 2021
After looking at Dodge and Chevy, I checked out the 2021 F150 with the PowerBoost. Chris Brubaker was a great sales rep for O C Welch. Answered all my questions and made the buying experience a pleasure F150 with the PowerBoost. Chris Brubaker was a great sales rep for O C Welch. Answered all my questions and made the buying experience a pleasure More
by Medennen
Employees Worked With
Chris Brubaker, Gerald Burke
October 23, 2021
Working with Scott Henthorn was fantastic ! He made everything so easy and thorough. This was the best car buying experience that we’ve had in 30 years. David in finance was great too! Not the usual p everything so easy and thorough. This was the best car buying experience that we’ve had in 30 years. David in finance was great too! Not the usual pressure with back and forth. The whole team was very professional and low key. We’ll be back to get our next car! More
by Diane N
Employees Worked With
David , Scott Henthorn
