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O. C. Welch Ford
Hardeeville, SC
2,892 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,892 Reviews of O. C. Welch Ford
February 20, 2026
People were very nice, however my experience with getting my 2017 Raptor repaired was suboptimal. I schedule a recall repair online several weeks prior to my appointment. When I arrived they did not have t my 2017 Raptor repaired was suboptimal. I schedule a recall repair online several weeks prior to my appointment. When I arrived they did not have the parts necessary to do the recall work. That was OK because the truck had a slow coolant fluid leak and wound up needing a new water pump. That took 10 days to complete. When I picked up the truck it had a "new" problem caused by incompletely putting the vehicle back to together after the water pump was replaced. I had to turn around and drive it back to the dealership. Of course the technician had gone home so they had to have a service manage test drive it, diagnose the problem (supercharger hose was not connected properly) and then I took it home. Since then I've had no coolant leaks but the check engine light has been on. I'm concerned about returning to them to have it assessed. Service advisor called me several times throughout the process to apologize to me each time for unexpected delays, e.g. couldn't get to it today, tech called out sick today, waiting on parts (water pump for an F-150?) couldn't complete diagnostics today, will try tomorrow, etc.... I felt bad for the bearer of bad news (advisor) but Service Recovery after the 4-5th apology phone call should be better than that. More
by angelfires
Employees Worked With
Christopher Noland
February 19, 2026
Eileen was wonderful to work with as are all of the employees of OC Welch. OC has put together an amazing team and customer service is outstanding. employees of OC Welch. OC has put together an amazing team and customer service is outstanding. More
by SIEGELG
Employees Worked With
Chris Black, Ross Munro, Eileen Kling
February 19, 2026
The service was great, your technician was very friendly and polite as well as profession and knowledgeable of his work, he got to me in a timely manner and got the job done. I would recommend him and your and polite as well as profession and knowledgeable of his work, he got to me in a timely manner and got the job done. I would recommend him and your service anytime to anyone. Thank you so much for your time and patience. He was awesome. More
by Sheilab196752
Employees Worked With
Rayquan Housey
February 19, 2026
Ray Housey came to my home for a service recall on my mustang. He was extremely knowledgeable and very helpful. I would to commend him on his professionalism, politeness and his willingness to assist m mustang. He was extremely knowledgeable and very helpful. I would to commend him on his professionalism, politeness and his willingness to assist me. Thanks Ray!! More
by aemrah60
Employees Worked With
Rayquan Housey
February 19, 2026
The young man was terrific. Very courteous. did work quickly didn’t mess anything up I hope everybody in the Ford place works like this guy. Very courteous. did work quickly didn’t mess anything up I hope everybody in the Ford place works like this guy. More
by lempesischris
Employees Worked With
Rayquan Housey
February 19, 2026
chaotic, unclear where to park for service, lack of communication, all point inspection not provided, way too many vehicles on lot. Sorry, just not a well-run operation. The Honda experience much bet communication, all point inspection not provided, way too many vehicles on lot. Sorry, just not a well-run operation. The Honda experience much better and worlds apart. More
by AlanR
Employees Worked With
Ross Munro, Robert Steckley, Gabriel Elias
