O. C. Welch Ford

Oil change tire rotation new wiper blades Great service. Phil is excellent and is helpful and has always explained what other than routine service needs to be done and why. He is very professi Great service. Phil is excellent and is helpful and has always explained what other than routine service needs to be done and why. He is very professional More

Very helpful and Great service Scott took care of everything I needed was extremely knowledgeable no hassle at all got a great deal on my F150 and left there extremely satisfied Scott took care of everything I needed was extremely knowledgeable no hassle at all got a great deal on my F150 and left there extremely satisfied More

Lack of customer service I visited the quick lube dept for my servicing. I have always had a pleasant experience until this visit. The gentlemen that is usually there was not I visited the quick lube dept for my servicing. I have always had a pleasant experience until this visit. The gentlemen that is usually there was not there and his co worker Shannon was there. I was told that I needed to fill out a form which was needed for Mr Welch she explained. I completed the form and she then took my information and I sat down. A gentleman who was elderly, came in and she Very Loudly explained to him that he needed to fill out this form for Mr Welch and he was quietly telling her he forgot his glasses and could not see the form she kept telling him Loudly that he needed to fill out the form! I got up and helped him complete the form which he even had difficulty giving me the info to complete the form. She was Very Loud, giving out employees name and phone numbers on the phone etc. When it was explained to her he could not see the form, instead of Loudly going on and on she could have taken the form and completed it for the gentleman. If he did not complete it was she going to turn him away? When I got my paperwork back all the information was on the form and I know she did not enter it because I did not give her any work info, which means like the gentleman told her the information is already in the computer. It would have been a better visit if someone could tell her to lower the volume of her voice and give her some diversity training. More

Very good experience Chip was enjoyable to work with on purchasing a new vehicle. I felt like I had a good working relationship with him and he was willing to work with me Chip was enjoyable to work with on purchasing a new vehicle. I felt like I had a good working relationship with him and he was willing to work with me to find the vehicle that I wanted. We had some fun along the way too. I would certainly work with him for my next purchase. More

Pushy service people 30,00 miles into my lease of 2014 Fusion, the service people scared my wife telling her she needed new tires. At 36K mile they had to replace the ba 30,00 miles into my lease of 2014 Fusion, the service people scared my wife telling her she needed new tires. At 36K mile they had to replace the battery: a corroded anode. Later- at 37K miles, in investigating a "check engine" light they found that I had "a deep cylinder" problem, and warned me that the car was out of warranty.- more than 36 months. Powertrain warranty is 5 yrs. I later learned that a piston was broken, and they were rebuilding/replacing the engine. By then I was in a new lease with a different car. More

Great experience from start to finish! My experience was a pleasure from start to finish. I spoke to Brian on the phone before I arrived and he had the truck we discussed out front and rea My experience was a pleasure from start to finish. I spoke to Brian on the phone before I arrived and he had the truck we discussed out front and ready to go. It was a no haggle experience. Great service and I recommend you ask for Brian Rose. More

Excellent Buying Experience This is a great dealership. We have bought numerous vehicles from this team and will continue to buy from them in the future! They are very helpful a This is a great dealership. We have bought numerous vehicles from this team and will continue to buy from them in the future! They are very helpful and have great prices! More