O. C. Welch Ford

What an awesome experience!!! Such an awesome experience purchasing our used vehicle with OC Welch! Such a personable and caring down to earth man! We experienced supreme custome Such an awesome experience purchasing our used vehicle with OC Welch! Such a personable and caring down to earth man! We experienced supreme customer service that we have never experienced at any other dealership EVER!! OC Welch took personal care of us and took the time out of his busy day to make certain we were completely satisfied before leaving the lot. Excellent communication and personal care! Out of a 5 star rating I'd give it at least a 10!! Best dealership ever been to in our lives! We drove a little over 100 miles to get there, but it was so well worth it! I'd do it again in a heartbeat! Highly recommend this dealership....worth the trip no matter you're coming from to get to it. Excellent prices, honest, price wasn't inflated to where I'd be upside down in my vehicle! Can't say thank you enough!!! We were treated so awesome! Thank you!!!! =) More

Not good at all. To whom it may concern, I would like to share my experience at your Ford Dealership Service department on Tuesday July 5, 2016. I have a 2011 Flex L To whom it may concern, I would like to share my experience at your Ford Dealership Service department on Tuesday July 5, 2016. I have a 2011 Flex Limited AWD and was in need of a tire as I had a flat on our way to Hilton Head Island for our family vacation. The flat happened on Saturday and given the size (255/45-20) of the tire I knew that the Ford Dealer was my only option, so we called on Saturday and were informed that you did have a tire, (perfect) but we could not make it to you before you closed on Saturday so I said I would be there first thing Tuesday morning. We arrived at 7:30 am on Tuesday July 5th and this being my first trip to your dealership, I went to the service advisor and explained my situation and that we had spoken to someone on Saturday, I was promptly informed I was in the wrong area and needed to go to the Express. I was not guided there other than her pointing the way. I went in the door and no one was there for over 5 minutes. I returned to the same girl and she got on the phone and paged him and informed me “he is there now”. He was busy but also very rude, he was more concerned about who I spoke with on Saturday than helping me get my tire replaced. Once we overcame that issue he wanted all my information before he even priced the tires to me, in fact he never did quote a tire price to me directly. I ended up purchasing 2 tires to balance out the vehicle. The price was the same as I was quoted on the phone Saturday, but as I mentioned he never did quote me a cost and I had no idea how much this was going to cost until he provided me with the invoice. While we were waiting, a gentleman came in and asked how long for (an oil & filter) he was corrected and by the service person by saying (do you mean and “oil change”). The gentleman was told it would be an hour at least, he turned around and walked out. The service advisor looked direct at me and said “what? That’s not good enough for you”. This is completely unprofessional and uncalled for your or any employee to talk about customers to other customers. MY experience at your service department left me very displeased and if there were another option in the Bluffton, SC area I would go there and not return to your dealership. I would also not recommend your service department unless it is the only option. Thank you for your time, Mark Cook More

Love O.C. Welch! O.C. Welch Ford is wonderful! They get things done in a clean and efficient way. I never had a bad feeling in my stomach or felt that I was being pres O.C. Welch Ford is wonderful! They get things done in a clean and efficient way. I never had a bad feeling in my stomach or felt that I was being pressured to purchase a vehicle. Very nice business family to work with. The only thing I could say top make better is the traffic flow within the parking lot. Too many cars coming in for services and nowhere to place them! But I had a fun experience and I got the car of my dreams within my financial means and I am extremely happy. Thank you O.C.! More

Great Experience!! We had a Great Experience with Chip. He was very patient with us, we had not bought a car in many years, but Chip helped us find the perfect one. He We had a Great Experience with Chip. He was very patient with us, we had not bought a car in many years, but Chip helped us find the perfect one. He had the perfect SUV that I wanted and He held it for us and kept a close eye on it until we returned. We will continue to use OC Welch for all our car needs. More

Absolutely wonderful! Love my Roush mustang. Everything was great from the test drive to making the deal. Appreciate the kind service we received especially from O.C Welch himself. Would highly r Everything was great from the test drive to making the deal. Appreciate the kind service we received especially from O.C Welch himself. Would highly recommend them. They have an excellent selection of cars. More

Tony McMurray made it happen! We asked for Tony Mc Murray to help us. He had solved a simple issue for my husband 3 years ago when he purchased the 2013 truck and had Tony's card We asked for Tony Mc Murray to help us. He had solved a simple issue for my husband 3 years ago when he purchased the 2013 truck and had Tony's card with him for that reason. Tony was so knowledgeable about the 2016, that we couldn't help but buy a new truck. We truly were only out looking, ready to compare, but not needing to trade. I truly wish there were some new vehicles in the showroom for me to sit in and explore while my husband did all the paperwork, other than Mustangs. I too might have been lured to at least consider a new vehicle in the comfort of an air conditioned showroom. Thank you Tony for everything you did for us! More

"I second that Tony McMurray made it happen!!" After looking in my home state of Kentucky for a new 2016 F-450 I expanded my search. The only truck that exactly fit my option needs and color choice After looking in my home state of Kentucky for a new 2016 F-450 I expanded my search. The only truck that exactly fit my option needs and color choices was nearly 600 miles away at O.C. Welch Ford. They had a huge inventory of all vehicles offered. I had made several calls and internet inquiries in a large radius from Kentucky. Only Tony was kind enough to call and provide a professional, courteous, and thorough explanation of the inventory, options, and associated rebates and financing. He continue to email me with information after hours and took care of all of the details prior to me leaving my home. Having to drive 9 hours to the dealership, he waited to patiently take care of my needs. I received a fair trade in value for my used vehicle. I received a great deal on the truck I wanted. The finance staff and Tony stayed late on a Friday before the 4th of July holiday. The purchase was quick, easy, and straight forward. Then going on 7:00 PM. Tony continued to walk me through the features of the truck and explain the technology and even synced my phone to the media center in the truck. He even called to make sure I made the drive back safely. Later in the week he continued to facilitate the transfer of the vehicle and check in on me to make sure I was satisfied and happy with my purchase. More

Very Good Experience!!!!!! This dealership did a wonderful job. They found the truck I wanted at the price I wanted. The customer service was really good and my sales person Lar This dealership did a wonderful job. They found the truck I wanted at the price I wanted. The customer service was really good and my sales person Larry Morse was even better. He waled me through everything, from the price to what was featured on the the truck. I would recommend O.C. Welch Ford to anyone looking for a vehicle. A-1 Service!!!!! More

Absolutely Amazing I have bought and sold many cars in my lifetime but I have NEVER EVER had this EXCEPTIONAL of an experience in purchasing a vehicle as I did at OC Wel I have bought and sold many cars in my lifetime but I have NEVER EVER had this EXCEPTIONAL of an experience in purchasing a vehicle as I did at OC Welch. I was only vacationing in South Carolina but then Edward showed me this beautiful Roush and I fell in love. I bought it and drove it 3,000 miles to California and I love it moRe and more everyday. Thank you, Edward, Scott, Gerald and everyone else who helped me purchase this car. You are the best dealership in America and no one should ever buy a vehicle anywhere else besides here. The hospitality was amazing. I greatly appreciate everything you did for me. -Ekam Singh More

My new whip! Just bought my brand new 2016 Ford Explorer Sport yesterday. Larry Morse was awesome and made the experience so easy and actually enjoyable! Everyone Just bought my brand new 2016 Ford Explorer Sport yesterday. Larry Morse was awesome and made the experience so easy and actually enjoyable! Everyone was wonderful and I know when I'm ready for another, I'll be back. Go see OC and ask for Larry! ???? More