O'Meara Ford

Great customer service Lauren is the best in customer care. Professional and respectful as well The cafe is a great place to eat at. A very clean dealership Lauren is the best in customer care. Professional and respectful as well The cafe is a great place to eat at. A very clean dealership More

job well done accomplished quickly I was treated in a very courteous manner from the time I set appointment and returned to have recall done. great job! great wonderful people! I was treated in a very courteous manner from the time I set appointment and returned to have recall done. great job! great wonderful people! More

Sold tires I didn't need During a routine oil change found out I was sold high performance tires which I didn't need. Suspected something when I took car in for an alignment, During a routine oil change found out I was sold high performance tires which I didn't need. Suspected something when I took car in for an alignment, car kept pulling to left and right. Was told alignment was good. When I took in for my recent oil change was told all the tires were wearing bad, and advised to get new tires. Still had over 20,000 miles left on these tires. My Ford Escape was driving on Perilli tires, we purchased tires at another store and brought the Perilli tires back to OMeara, they are supposed to send to dealer to see if we can get some refund. Was very upset that I was sold theses tires to begin with. More

Was okay they didn’t fix my plate under car though Was okay finally got to schedule an appointment however I asked them to fix the plate under the car all it is a couple screws they are the ones that l Was okay finally got to schedule an appointment however I asked them to fix the plate under the car all it is a couple screws they are the ones that left it like that on the last visit now it flaps when on hwy asked for them to fix and they didn’t do it More

Always Great Took car in for 5000 mile LOF and check up. Done within an hour. Brandon was great and is able to answer all of my questions as they come up. Took car in for 5000 mile LOF and check up. Done within an hour. Brandon was great and is able to answer all of my questions as they come up. More

Looking for a good deal Luis knew what I was needing and showed me to the right place. He was good to work with and very helpful. If i need another car I'll cll Luis back. Luis knew what I was needing and showed me to the right place. He was good to work with and very helpful. If i need another car I'll cll Luis back. More

To sum it up, my experience was a bit wonky. I had a scheduled 5:40 appointment and was five minutes late and was told by Tony that he had sent all of his mechanics home and mine would have wait I had a scheduled 5:40 appointment and was five minutes late and was told by Tony that he had sent all of his mechanics home and mine would have wait until morning. I was then told that there was no shuttle service that night which was a Friday. Y'all really need to state that very visibly on the online appointment form by the way. Also someone else stated that you were open until 7:00 pm. Hmm. I received a call at 9:45 on Saturday morning that it was ready. I was supposed to have gone to a funeral at 11 and would have made it had it not been for "oh we don't have shuttle service on Saturdays." Well folks, this is what happened with this customer's perception: Both Friday and Saturday shuttles appeared both times, my mother-in-law who picked me up on Friday (didn't on Sat. because she had to work.) saw the shuttle too. On Saturday someone got in and it drove off. I received an explanation that oh they were just taking her across the street. I live two miles from any given bus stop and therefore had to take the bus Saturday morning thus missing the funeral. I am a bit disappointed in the lack of courtesy on the online service appointment page. Had I known I would be stuck taking the bus on Saturday I could have prepared and left an hour earlier. That is what I am a bit peeved about. This is why I don't like to bring my car into O'Meara for even routine maintenance and or recall issues, because I felt like I was an inconvenience to the service person. I work a full time job and at least two or three other side gigs to make ends meet. I just get really tired of feeling like I am on the short end of the stick. I do grant that the work on the car was good. I have no complaints on that. You just need to be a bit more up front on your online appointment form please and thank you. P.S. You don't need to publish this. Just please let them know that this area needs a bit of improvement. More

The service was outstanding. I was treated with respect and honesty and integrity. I have been shopping for a new car and love this dealership. Very nice people to work with. I was treated with respect and honesty and integrity. I have been shopping for a new car and love this dealership. Very nice people to work with. More

Sales experience vs Customer Service Our sales experience was fine. Time consuming - over 4-1/2 hours. Due to the late hour of finalizing the paperwork, there wasn't time to go over t Our sales experience was fine. Time consuming - over 4-1/2 hours. Due to the late hour of finalizing the paperwork, there wasn't time to go over the the Sync 3 system, Dash features and all other technology incorporated in the car. I was told to call our sales rep the next to return for training. Apparently our sales rep had a death in the family but no one told us or responded with further help. After a week and several phone calls, I finally meet with someone to review the car features. More

Quick Lane Service Excellent customer service as always. I've been bringing my vehicles in for almost nine years and will continue to do so. Brandon and Lauren are alway Excellent customer service as always. I've been bringing my vehicles in for almost nine years and will continue to do so. Brandon and Lauren are always very helpful! More