O'Meara Volkswagen

This has been, by far, the worst vehicle purchase I have made in 20 years of buying vehicles. I will admit that I bought the truck without seeing it in person, and that was a mistake I will not make again. made in 20 years of buying vehicles. I will admit that I bought the truck without seeing it in person, and that was a mistake I will not make again. The entire process was frustrating, but I was in a difficult situation and felt I had no choice. If I had not already wired the money before seeing the truck, I would have backed out of the deal immediately. When I flew from Nevada to Denver on a Saturday to pick it up, the employee who was supposed to meet me at the airport was extremely rude and made the experience even worse. Once I arrived at the dealership, I was disappointed by the truck’s condition. Although I understood it was used, I did not expect a 2024 Ram with only 45,000 miles to look so worn out. It had numerous scratches, dents in the tailgate, and the towing plug completely broke off the truck had also been heavily smoked in and signs of much heavier use than expected. The Carfax also listed a minor accident, but in reality, the entire passenger side had been replaced, which explained why that side looked brand new compared to the rest of the truck. About 30 minutes after leaving the dealership, I heard a loud noise coming from underneath the driver’s side. It went away briefly, so I continued driving to Montana, but by the next day the noise had become much worse. After owning the truck for only two days, I took it to a local Dodge dealership. They told me the transfer case was completely empty and that the internal components had broken apart, meaning the entire transfer case needed to be replaced. I contacted the dealership manager, who claimed the truck had passed two inspections—one in their shop and another at a Dodge dealership in Denver. However, the local dealership in Montana told me that could not be true because the transfer case fluid leak had clearly been there for quite some time. In their opinion, the truck had not been properly inspected. I understand that I should have looked at the truck in person, as I normally do, but I trusted this dealership and expected it to be better. Instead, I received a truck that was far more damaged than a 45,000-mile vehicle should have been. Thankfully, the warranty covered the transfer case replacement, but the dealership offered little help beyond saying it should be covered. Overall, this was a terrible experience. Spending $45,000 on a truck and then being unable to drive it for over a month, especially when it was supposed to be a work truck—has been extremely frustrating. From the manager to the employee who was supposed to pick me up at the airport, the entire experience was a nightmare. I strongly encourage anyone considering buying from this dealership to inspect the vehicle in person before committing. More

I recently brought my 2019 Volkswagen Tiguan to O’Meara Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnos Volkswagen of Thornton for diagnostic testing, and the entire experience was deeply disappointing. What began as a straightforward request to diagnose smoke on startup and an oil warning light turned into days of poor communication, and new safety issues that were not present before the vehicle was in their care. I dropped my vehicle off on October 27, 2025, and was told it would stay overnight for testing. Despite multiple calls and texts the next day, I received no updates until mid-afternoon—only to learn that no testing had been started. I was then advised to authorize additional testing costing about $450, which I approved. The following day, after more silence, I was finally told that the vehicle needed a cylinder head replacement estimated at over $5,400. Immediately after picking up my car, I noticed new brake noises, something that had not existed before. Within a day, the brakes were grinding loudly. When I took the car to Brakes Plus, I was told the rear brakes were metal-on-metal and unsafe to drive. Shockingly, the service manager Tim Allen at O’Meara later admitted that the multi-point inspection listed on my paperwork had never actually been performed, despite the vehicle being in their possession for over two days. When I questioned how a serious brake issue could arise while my vehicle was under their care, I was met with defensiveness instead of accountability. The matter was left unresolved. This entire experience reflects a troubling lack of transparency, professionalism, and basic communication. Critical inspections were skipped, and my vehicle was returned to me in worse—and unsafe—condition. Based on this experience, I cannot recommend O’Meara Volkswagen of Thornton and would strongly caution others to seek service elsewhere. More

I had a very pleasant afternoon buying my new Taos. Zach K. was great to work with and if he didn't know an answer, he found out for me. I'm so happy with my new vehicle. Five stars for Zach K! Zach K. was great to work with and if he didn't know an answer, he found out for me. I'm so happy with my new vehicle. Five stars for Zach K! More

I have been with this dealership since 2021. They have always gone out of their way to help me the best possible way and to accommodate me during longer service situations. I just traded in my V They have always gone out of their way to help me the best possible way and to accommodate me during longer service situations. I just traded in my Vw Tiguan and had the privilege to work with Karen Raevsky and Riley! They helped me find the perfect car the same day I went in. I was able to walk out with the new car the very next morning! Their customer service was stellar and they were very knowledgeable about any questions or concerns I had! I am super grateful 🙏 More

This has been one of the most unprofessional and disappointing dealership experiences I’ve ever had. I was told in writing that only a soft credit pull would be done to estimate my payments. Instead disappointing dealership experiences I’ve ever had. I was told in writing that only a soft credit pull would be done to estimate my payments. Instead, they ran six hard inquiries on my credit, which severely damaged my credit score. What’s worse is that they showed no remorse. Instead of apologising, they actually threatened to remove me from their offices when I raised concerns. When TransUnion asked them to submit a cancellation request, they promised to handle it but never followed through. To make matters worse, they even altered the vehicle details before sending information to the banks, which made me look unqualified and gave them an excuse for the multiple hard inquiries. This dealership not only mishandled my application but also showed a complete lack of integrity and accountability. I feel deceived, disrespected, and left with long-term financial damage because of their actions. More

I met with Zach Persons to take a look at the new VW ID 4. I have bought and sold many cars in my life and for the most part I always figure out all of the new options/features for each one on my own. I 4. I have bought and sold many cars in my life and for the most part I always figure out all of the new options/features for each one on my own. I chose this dealership because it was still “Mom & Pop” and I thought it would be more personal and I was right. Zach explained all of the specs and features of the ID 4. He showed me how specific features worked on the car by actually using those features on the test drive. ie, self parking, lane guidance, etc. He was eager to answer any questions I had and gave me 100% accurate answers to every question I asked, even dumb questions. Thanks again for everything! More

Great sales person that is helping my son find a vechile of his choice when he is ready to drive in a yr. of his choice when he is ready to drive in a yr. More

This place is the worst! I bought a car from this dealership in 2021 and from day one, I’ve had nothing but issues with my car. I bought the car with a broken key fob and our I bought a car from this dealership in 2021 and from day one, I’ve had nothing but issues with my car. I bought the car with a broken key fob and our deal was if I bought the car, they’d throw in a new key fob for free. They decided not to mention that neither fob has a physical key, which I had to pay for, but they also decided to have me pay to get that “new free fob” programmed into the car. Ever since day one, this car has hard shifting, the GPS will straight up fail, and the central touchscreen for the car will randomly reboot. The heater has a small rattling noise since day one, and my backup camera is spotty at best. This car also had swollen lug nuts on it and I had to find that out when I was trying to simply rotate my tires. Exactly one week after I bought this car, the dash lit up like a Christmas tree. All of my safety features were turned off, including ABS and traction control. When I brought this issue to them, they told me they would send this car to O’Meara ford as they sold me a fusion. What they decided to do instead was take it over to their Chevy shop as “they had a ford certified tech” and not mention a single word to me about this change. Keep in mind this whole process took 2 weeks. After I had to get a hold of their CEO to help, the car was finally delivered to ford, in which my car was “fixed.” They told me the wiring was melted because the battery leaked through everything. Once the car was delivered to ford, it only took a week for them to work on this. This company does not care of your inconveniences and will make sure to make a profit over your frustration. More

Omeara VW is always clean and in order. Showing off all the new VW tech. They have a pretty good inventory of nice vehicles to choose from, Steve Stern and James Huett have always great Showing off all the new VW tech. They have a pretty good inventory of nice vehicles to choose from, Steve Stern and James Huett have always greated us and been polite and professional, working with us to get a payment and amazing!! warranty we can afford. Can't really explain the warranty on this new Taos, you'd have to check it out for yourself to believe it!! Absolutely over the the top!! We usually make an appointment with sales or service , Which helps a lot on a busy Saturday. Sales definitely takes some time so be prepared. I'd much rather spend the time up front than have a rushed sale and unanswered questions on a vehicle I really don't want. So please and thank you... take all the time you need! Thank you guys for another great experience. Hope to be sending more folks your way for the same great deals!. More