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O'Neil Buick GMC
Warminster, PA
489 Reviews
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Showing 489 reviews
April 29, 2023
Was quoted one price over phone but after I drove 45 minutes the price quoted was modified to the dealers favor. This was a mistake on my part; I trusted them which was a mistake I will not repeat. To a minutes the price quoted was modified to the dealers favor. This was a mistake on my part; I trusted them which was a mistake I will not repeat. To add insult to injury, sales personnel indicted their amusement at this situation. Don’t make the same mistake I made. Seek out a better dealership than these folks, I did More
by Pmrix
Employees Worked With
Kevin
Helpful September 09, 2021
I went to Patriot GMC in Boyertown because we had an interset sales deal. All ready to go and when i drove 1 1/2 hours to get there and they informed me the price increased by $10k over the deal made o interset sales deal. All ready to go and when i drove 1 1/2 hours to get there and they informed me the price increased by $10k over the deal made online. Now i am at Oneil. I had great service from the late Jamie at the Oneil Collision Center in hatboro on multiple occasions. I figured i would give this dealership a shot at my new truck. Right from the beginning i felt i was being well taking care of. I am working with Eric Wong and found him to be honest and forthright. I initially looked at a GMC Denalli, loved the truck, however towing capacity was much less than i required. He helped me look into exactly what i need, and we are in the process of building the right truck for me. So far, this dealership has been easy to work with and has made this exciting purchase fun. Kudos to Team Oneil! More
by MJC
Employees Worked With
Eric Wong
November 27, 2020
False promises with this dealership "The truck is absolutely available I have the keys ready for you" Complete Lies... Thanks to a woman named Madison who assured me that the specific truck I was tra absolutely available I have the keys ready for you" Complete Lies... Thanks to a woman named Madison who assured me that the specific truck I was traveling a distance to take a look at was available and it would be ready view when I arrived. Madison had also sent a message letting me know she pulled the keys aside what she claimed to be an available truck . I arrived to the dealership and located the truck, pulled up to be greeted by a salesman who let me know this truck was sold on a previous day and was waiting to be delivered. I should have known Madison was using a typical sales tactic and was wasting my time. I told her several times from the start I was only interested in that one specific truck. I immediately contacted Madison after being told the truck was sold and her response was "I am extremely sorry. That is not how we operate. I was not aware that the vehicle had a deposit on it. On my end it was still showing as in stock, and the keys were still on the available board. Again I am very sorry about this." I then responded with "So that is how you operate... So you've identified an issue within your department yet this is how you will proceed with your business. Wasting people's time is not how you earn business." save your time and go to a different dealer. More
by Brrcc1
Employees Worked With
Madison
November 24, 2020
It is a good experience with O'Neil Buick Gmc on Warminster PA I purchased warranty from this Dealer they gave me the balance refund amount for the warranty good customer service I used to go f Warminster PA I purchased warranty from this Dealer they gave me the balance refund amount for the warranty good customer service I used to go for the regular maintenance for my car for this dealer for almost three to four years they are really good in service Department More
by DON
Employees Worked With
joe
July 11, 2020
Good Day Annual Inspection. No problems found except I needed new wiper blades. Friendly people, clean waiting area, free coffee.Not too long a wait and I was Annual Inspection. No problems found except I needed new wiper blades. Friendly people, clean waiting area, free coffee.Not too long a wait and I was on my way Good experience. More
by ilauradee
Verified CustomerEmployees Worked With
I only dealt with the man at the service desk and the cashier. I don't know their names
April 29, 2020
Want to let Phil in service know I appreciate his help today. Also, John in the detail shop washed my car since the machine was being serviced. Will be back in the summer to see Keith Southward for cars f today. Also, John in the detail shop washed my car since the machine was being serviced. Will be back in the summer to see Keith Southward for cars for my son's. Always a nice experience at O'Neill GMC. More
by FM Rubin
Employees Worked With
John, Phil and Keith
December 05, 2019
Dave the service manager made my experience better I brought my car in this week for state inspection. Dave made the experience more affordable and helped me when 2 hubcaps were not replaced afterward. I brought my car in this week for state inspection. Dave made the experience more affordable and helped me when 2 hubcaps were not replaced afterward. He sent service guys to my house to replace the hubcaps. Thank you so much Dave! More
by pat
Employees Worked With
Chuck the service writer, Aristodist Brady the technician
November 29, 2019
Thanks O'Neil Buick GMC GMC for the continued nightmare of owning a 2019 terrain. This is the WORST car I have ever owned!!! I have not even owned the car a year and it has been in the shop multiple times! of owning a 2019 terrain. This is the WORST car I have ever owned!!! I have not even owned the car a year and it has been in the shop multiple times! Today on the turnpike it started to ride rough again, engine light came on, esc service required, t/c, and another light came on. Thankfully I was able to get this thing off the turnpike and call O’Neil Buick GMC and talked to the service department, she told me that I should not drive the car and they do not have any loaners until next Friday. So I’m supposed to not work for a week or take my kids to their events this weekend? She also stated that I can go to enterprise and pay for a rental out of pocket! This car is not safe, I can not even put my children in this car! Please DO NOT buy a GMC Terrain, for your own safety!! Terrible car and disappointing Service Department. More
by Bldixon54
Employees Worked With
Service department
July 18, 2019
Warranty service The work took a little longer than expected and parts needed to be ordered from an out of state facility which required a return visit. The work took a little longer than expected and parts needed to be ordered from an out of state facility which required a return visit. More
by DNFMCG
Employees Worked With
Don't remember
July 11, 2019
Great customer service and staff. Immediately greeted by staff and had all needs met within a short amount of time. Very friendly and knowledgeable staff customer service and staff. Immediately greeted by staff and had all needs met within a short amount of time. Very friendly and knowledgeable staff More
by KSMITH1200
Employees Worked With
Unknown
