O'Rielly Chevrolet

Horrible experience. They forced me to pay additional money so their sales department wouldn’t take the hit for delaying to pay off the lien on the truck I traded in. They forced me to pay additional money so their sales department wouldn’t take the hit for delaying to pay off the lien on the truck I traded in. Basically held my plates at their office until I agreed to pay. I only found out what they did was illegal, after the fact. Basically forced me to sign a contract for one amount, and made me pay cash for their negligence in getting the lien paid off at a later date then they were supposed to. They were well aware that the lien it had accrued daily interest, but chose to take their time and pass on the cost to me , after I had already executed the contract with them. Shady and scummy people here, do not recommend. More

Up until today, it would have been 5 Star every time. Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light Today was the first time that maybe they didn't need my business. I was in last Saturday just before service closed to have a "check engine" light diagnosed. I was told to make an appointment and bring it back but though they pretty much knew what the issue was. I made my appointment for 8:00 AM this day. When the service person, whose name was Manny, approached my car, he pretty much told me that they were really super busy and that I would have to just drop off my car and leave it (Labor Day Week-end). Not happening. Basically, I was told to bring it back, but that it would have to be kept overnight. Again, not happening. They have so many vehicles in the shop and so many vehicles waiting to get in to the shop... I basically felt like he was telling me, we'll fit you in when we get a chance. I made it very clear to him, I was not leaving my vehicle overnight, I need my car. I've never been treated as though my business didn't matter, and unfortunately they were just so busy, They knew the issue before hand, I made my appointment which I usually always do. My car has never been any where for service except the dealership. I'm thinking maybe I need to find someone who is not quite so busy. EDIT: Update - i received a phone call after the 3 day week-end from the service manager. Long story short, got an appt. for that Friday - was told it would take 2-3 hours, fine, no problem. They got my car in as soon as possible - diagnostics came back with both batteries needing replaced which I couldn't argue with. Was there a little longer than expected, but the work was completed. I got the service person back I wanted. So, all in all, this is the first time I have ever had any issues - and pray I don't have to write a review like this again. More

Didn't get my full inspection sheet meaning I didn't get my full service that I paid for my full service that I paid for More

I brought my brand new Chevy Trax 2024, bought from them in November of this year. It's already falling apart, the audio system doesn't work, steering wheel button are already broken, one speaker doesn't wo in November of this year. It's already falling apart, the audio system doesn't work, steering wheel button are already broken, one speaker doesn't work at all and just plays static sounds even when the car is turned off. I dropped it off in the service at chevy, took a week just to do a test to see what was wrong with the car. Do not bring your vehicle to chevy service. I don't even think they looked at my vehicle, my wind shield fluid is empty light is on, first thing you see when you turn my car on. So not sure they even ran a diagnostic on my vehicle. In all, service dep is over booked and the customer service is awful. More

This was first time at this dealership. Yuri helped me so much. Thank you for showing me the newest selection that is affordable to me. Also, it was my favorite color. Yuri helped me so much. Thank you for showing me the newest selection that is affordable to me. Also, it was my favorite color. More

I took my Corvette in for an Oil change and what I got back was an oily greasy door with a crushed front spoiler. After I posted a bad review I got a call from the Service Manager Ray. He said that they w back was an oily greasy door with a crushed front spoiler. After I posted a bad review I got a call from the Service Manager Ray. He said that they would replace the part but I needed to change my review. That was on 05/25/24. I took the car in for them to see and order the part and was told it would be in less then week 4 weeks ago. I have called and gotten the run around, the part wasnt ordered Jackie and Ray arent available etc.... DO NOT TAKE YOUR CAR in for anything there!!! If they can do this to me they will do it to anyone! I am not done with them yet, Dishonest and mean spirited! More

Never delivered when promised for three days it was it will be tomorrow. Apparently the phones do not dial out because I had to call them, they only called me once. will be tomorrow. Apparently the phones do not dial out because I had to call them, they only called me once. More

Had to pay $400 to get a hose replaced that the warranty doesn't cover but should on a 3 year old vehicle. I was told parts would take 2 days. They had my truck for a week. And making an appointment doesn't doesn't cover but should on a 3 year old vehicle. I was told parts would take 2 days. They had my truck for a week. And making an appointment doesn't matter. Not Happy! More

HORRIBLE customer service. They are trying to charge us 1100 dollars to diagnose a bad transmission. We drove our Suburban into the shop for a shudder and loss of power issue They are trying to charge us 1100 dollars to diagnose a bad transmission. We drove our Suburban into the shop for a shudder and loss of power issue and while at the dealership they informed us that it needs a new transmission and quoted us over $6100 to repair. I've looked into this repair and am very mechanically inclined and have found transmission shops do the work for 2800 to 4500 dollars depending on warranty inclusions. I DROVE our Suburban into the dealership and now have to tow it out of there because they have drained the transmission to perform their inspection and diagnosing. Would it be too much to ask to deliver my truck to me in the same condition that I drove it in there in. I'd recommend going anywhere but this place for any servicing needs. *****EDIT***** I went back in to discuss the diagnostic charges with the Service and Collision Director as I felt like I wasn't getting anywhere with the other service advisors and service manager. After explaining to the Service Director Brian my situation and experience with the service shop, we decided that the Original Diagnostic fee of $199 plus two hours for further diagnosing the transmission was fair and warranted for the diagnosis. I paid the $597 for their diagnosis as it is what I had agreed to pay when I spoke to the initial service advisor over the phone. $199 for my initial diagnostic fee, then was asked for a couple more hours to drop the transmission pan, a couple more hours is two hours at around 200 per hour. This would equate to around 600 dollars. This is what I agreed to pay. So, initially telling me I'd have to pay $1,100 to get my truck out of there and I'd have to tow it just didn't settle right with me. I'm appreciative of Brian taking the time to visit with me and remedying the overage in charges. I changed my initial 1 star rating and gave 4 stars as it's their average rating on Google I don't want my experience to influence their rating. More