O'Rielly Chevrolet

Complete disrespect and lack of knowledge I scheduled an appointment at O'rielly Chevrolet on Broadway and Craycroft to test drive a Corvette. After being promised by 2 different people that I I scheduled an appointment at O'rielly Chevrolet on Broadway and Craycroft to test drive a Corvette. After being promised by 2 different people that I would get the test drive to see if the car was something I would be interested in, I was told that I would not be able to test drive the car. In the end all that was accomplished was the blatant wasting over an hour of my time where I was constantly pushed to buy a car with O'rielly. I was blatantly disrespected by the sales staff who spoke about me in Spanish amongst each other while I was sitting at the desk with them. The salesman seemed to know little to nothing about the car except what he could read on the window sticker and seemed more interested in making me buy the car, which did not fit any of my needs, than helping me make an informed decision. Not to mention the total lack of quality development, design or quality of the GM vehicles i had the opportunity to look at. This atrocious lack of knowlege, customs and courtesies makes me embarrassed to own a GM vehicle and has deterred me from wanting to do business with O'Rielly's or any other GM dealership. If I could I would give my transaction 0/5 stars. More

Overpriced a truck even after I confirming it was less. I was just about ready to buy a 2018 Z71 truck here. It was a clean and new truck, I get that this truck is worth more than the same used truck so i k I was just about ready to buy a 2018 Z71 truck here. It was a clean and new truck, I get that this truck is worth more than the same used truck so i knew that I was going to pay a little more; but when the numbers were presented to me, I couldn't sign. The truck was presented to me at $48k when I told the salesman that banks priced it at $36k MAX, given the miles and bells and whistles included. I walked in knowing that I was going to pay more but I was not willing to pay $12k more when they already had a $11k "discount" on it. I tried to let them know where I was coming from, letting them know that I was willing to pay more but they didn't want to make the sale. The next day, I was in Phoenix signing for a 2019 Silverado 4x4 LT for $46k out the door. More

2015 dodge I buy a car and the engine light came on the 1 day I buy it it's the 5 time I take the car and thay can't fixed and they not answer I buy a car and the engine light came on the 1 day I buy it it's the 5 time I take the car and thay can't fixed and they not answer More

Amazing experience I never take the time to write reviews but HAD to for this purchase. My husband and I had a fabulous transaction, every person we interacted with, inc I never take the time to write reviews but HAD to for this purchase. My husband and I had a fabulous transaction, every person we interacted with, including the GM Carlos, our sales rep Erik, and finance was very helpful, fast and efficient. All our needs AND WANTS were met in a swift and timely manner. We have purchased many cars, this transaction was also very fair, didn’t feel a “sale” pushed on us, they genuinely cared about meeting our families needs. We are so grateful. Thank you so much for going above and beyond for us. More

Used Car Purchase I purchased a 2018 Ford Edge at O’Rielly. It has 28K miles. After the typical back & forth I left with the vehicle 4 hours later. The car needs fro I purchased a 2018 Ford Edge at O’Rielly. It has 28K miles. After the typical back & forth I left with the vehicle 4 hours later. The car needs front tires after further inspection & they don’t want to replace them now. It’s been 2 weeks & they still haven’t paid off my trade in. So now I’m getting calls from the lien holder wanting me to pay for a car I no longer own. Selling a near brand new car that needs tires & not paying off my trade in a timely manner equals an overall poor experience. More

Products and services Horrible experience with the overall Company all they care is about their paychecks and do not care about people, by adding a whole lot of products, p Horrible experience with the overall Company all they care is about their paychecks and do not care about people, by adding a whole lot of products, people please be sure not to get fooled with the sales person's words and read the add on's etc.. on your contracts. Remember you have options!! how do they expect referrals? More

Bait and switch No stars. My mother, who drove an hour to the store, was given an out-the-door price on the phone from Olivia and Chris. She was assured they were "st No stars. My mother, who drove an hour to the store, was given an out-the-door price on the phone from Olivia and Chris. She was assured they were "straight shooters." The price was $800 more when we arrived. Classic bait-and-switch. We walked out. More

Fantastic Service I had such a great experience with buying my new car that I had to buy another car the following week. Everyone was so friendly and courteous. They ma I had such a great experience with buying my new car that I had to buy another car the following week. Everyone was so friendly and courteous. They made the process so easy and quick. Ida More

Break surge They said that they would look at it no charge then get down to the dealer wants 100 bucks just to look at vehile that they said they would check plug They said that they would look at it no charge then get down to the dealer wants 100 bucks just to look at vehile that they said they would check plug charge for extra alarm system More

Horrible Customer Service Money driven lying service advisors. Pressured me into an expensive repair and turned out to not be the cause! $900 down the drain. These writers know Money driven lying service advisors. Pressured me into an expensive repair and turned out to not be the cause! $900 down the drain. These writers know nothing. Skip the headaches and go to Watson! More