O'Steen Volkswagen

I appreciate the transparency and the professionalism received throughout the transaction. The team was able to stay in contact with me and was flexible in allowing me to test drive the vehicle. received throughout the transaction. The team was able to stay in contact with me and was flexible in allowing me to test drive the vehicle. More

Great customer service - attention to detail and able to answer all the questions - excellent experience answer all the questions - excellent experience More

Love the inital team. 1 month from purchase ac went out. Not happy about that 1 month from purchase ac went out. Not happy about that More

Deal went through without a hitch, as expected. Salesmen said he ordered our second key (it was not ordered and I had to come in and inquire which led to me figuring it out). Service center had goo Salesmen said he ordered our second key (it was not ordered and I had to come in and inquire which led to me figuring it out). Service center had good customer service but was impossible to get anyone on the phone to schedule my permaplate treatment (again something the salesmen said he was supposed to do/did and it didn’t get scheduled). Got all weather mats thrown into the deal and the salesmen didn’t give me the one for the back of the vehicle due to it being “too costly”. Noticed our first aid kit (included with car when viewing it) was missing and salesmen stated he contacted service and would have one for me after a lease turn in which was coming up…again didn’t happen. Had to go to the parts department to get it done myself. Spoke to sales manager who said he would resolve the issues and call me back…never got a call. Overall felt they cared about the sale and wrote me off soon after I left the lot. Wouldn’t recommend. No updates. More

No xx. Absolute honesty the entire way and no fluff. Drew and everyone were very pleasant to work with and just made it a wonderful experience. Absolute honesty the entire way and no fluff. Drew and everyone were very pleasant to work with and just made it a wonderful experience. More

You made the sales experience short and enjoyable. Your staff has gone the extra mile to assist with a vehicle fob malfunction. I am very impressed the helpfulness of each member of your staff with Your staff has gone the extra mile to assist with a vehicle fob malfunction. I am very impressed the helpfulness of each member of your staff with whom I have been in contact with. Trey and Deter are to be commended. More

Second car purchase from O’steen. See you in a few years for the third. Good deals and the staff doesn’t waste your time with nonsense. See you in a few years for the third. Good deals and the staff doesn’t waste your time with nonsense. More

Was welcomed with a warm regards to my purpose for visiting. Great customer service and respect without the pressure. visiting. Great customer service and respect without the pressure. More

Drew was knowledgeable, personable and made the entire transaction very easy. Probably one of the quickest transactions we have experienced from start to finish. transaction very easy. Probably one of the quickest transactions we have experienced from start to finish. More

I have brought 3 vehicles from Osteen VW. ...the sales team are not aggressive, which I appreciate. The FOffice is also pleasant to deal with. Highly recommend! Andrew was amazing and per ...the sales team are not aggressive, which I appreciate. The FOffice is also pleasant to deal with. Highly recommend! Andrew was amazing and personally delivered the vehicle to the house as a surprise for my daughter.....very appreciative of his efforts and work! More