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O'Steen Volkswagen

Jacksonville, FL

4.8
234 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 234 reviews

January 02, 2025

He was very helpful with me answer all questions polite and courtesy and anything that I didn’t know, he helped me with More

by Jbeatrice916
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quan Rashad
Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you!

December 31, 2024

Honesty I had the best car experience ever. I was listen to, heard, and respected when buying my car. There was no pushing prices, and pressure to pay more than I was comfortable with. Thank yo More

by BP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that you had the best car-buying experience with us. We truly appreciate you sharing your positive feedback. If you ever need anything else, we’re here for you! /MM

December 31, 2024

Upfront, honest, helpful, and friendly. An overall good experience. Knowledgeable staff about the vehicle buying process. More

by Shawn
Recommend Dealer
Yes
Employees Worked With
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Shawn, thank you for sharing your 5-star review!

December 31, 2024

This dealership was a great experience. Clean and friendly atmosphere along with nice guys. They were honest upfront and very accommodating. We drove two cars this day and never felt rushed More

by Kingdomkid110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

O'Steen Volkswagen responded

Thank you for taking the time to share your experience! We're so glad to hear you had a positive and relaxed car-buying experience with us. It’s great to know that you felt comfortable and not rushed as you made your decision. We strive to create an honest and accommodating environment, and we’re thrilled that you enjoyed it. Congratulations on your first car purchase, and we’re here if you ever need anything in the future! /MM

December 29, 2024

Very professional, friendly, and straight forward. Will recommend to others looking for a new car to see Quan and Matt at Osteen VW More

by bkane17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew D
1.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for your kind words! We're thrilled to hear that Quan and Matt provided you with a professional, friendly, and straightforward experience. Your recommendation means a lot to us, and we truly appreciate you sharing your feedback. If you or anyone you know needs assistance in the future, we’d be happy to help! Enjoy your new car! /MM

December 29, 2024

Leo and everyone else in the dealership was very welcoming and professional. I liked working with Leo because he was being very transparent about everything and was patient with what i was searching More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Maria, Thank you for sharing your experience! We're so glad to hear that Leo and the rest of the team made you feel welcomed and comfortable. Transparency and patience are key to helping our customers find the right fit, so it's wonderful to know Leo was able to assist you in such a positive way. If you need anything else or have more questions down the road, we’re always here to help. Enjoy your new car! /MM

December 28, 2024

Great experience Ana was very helpful. I would recommend her to anyone looking to buy. A car More

by byron.magee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that Ana provided you with a great experience. It's always great to know that our team is making a positive impact, and we truly appreciate your recommendation. If you or anyone you know is ever in need of assistance, we're here to help! Enjoy your new car! /MM

December 28, 2024

We showed up on Christmas eve after going to another dealership 2 days before. We met Jacob who was awesome. He helped us out and was very informative. Once we made our decision Leo finished us up. He w More

by Kelly B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob D, finance 5 stars!
Jan 02, 2025 -

O'Steen Volkswagen responded

Kelly, Thank you for taking the time to share your experience! We're so glad to hear that Jacob, Leo, and Rob were able to provide excellent service and make your experience a positive one. We truly appreciate your understanding about the timing on Christmas Eve, and we’ll make sure to address your concerns with Terrance to ensure that every customer feels valued and supported, regardless of when they’re visiting. We’re thrilled to hear you’ll be back and will recommend our team! If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new car, and thank you for your feedback! /MM

December 28, 2024

Jacob was very easy to work with and made my experience great. Will definitely be a return customer. More

by Jhumphries
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're so glad to hear that Jacob made your experience enjoyable and easy. We look forward to helping you again in the future! Enjoy your new car! /MM

December 27, 2024

Jacob was fantastic and helpful in putting my car deal together! This is our second car purchase from Jacob ! More

by lancebmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that Jacob was able to help you with another great car purchase. It means a lot to us that you chose to return for your second vehicle—your continued trust and loyalty are truly appreciated. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new ride! /MM

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