O'Steen Volkswagen of Valdosta

This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts department to order the parts. The employee pulled my parts list based on the VIN and sold me parts based on the VIN of my VW. When the parts arrived, i picked up my supposed needed parts the next day. It appears VW has a poor system of managing which parts are installed on their vehicles because the parts sold were incorrect. I contacted the parts department and informed the employee of the error, and i has told i would be refunded. Upon my arrival, i was informed of not receiving a refund because i did not have the little plastic bag that my parts came in. so basically, i was sold incorrect parts based on poor information from VW itself and not refunded based on a plastic bag. How is this fair??

I had the best experience at O’steen VW. Their integrity and service is beyond compare. Very professional and caring. Took the time to listen to what I was looking for and worked hard to find the best car for me. Never once did they pressure me or make me feel I had to buy from them. But in fact I wanted to because of their service and experience i had. Recommend to everyone!

First class buying experience!! Sales staff were all knowledgeable and helpful. Not pushy at all. Felt like we left with a great deal, and have loved our new vehicle! Will definitely do business with these folks again in the future.

Great overall experience with two separate purchases. The team was transparent and very helpful in helping me find the right car at a fair price. I have recommended this dealer to family and friends.

We purchased our Volkswagen Touareg from O'Steen Volkswagen of Valdosta and we have nothing by great things to say. From beginning to end, O'Steen VW was very transparent and helpful when we were in the market for a new car. They listened to all of our needs and desires and they helped us find the perfect vehicle that best fits our needs. The staff was friendly and very attentive. I would highly recommend O'Steen to anyone.

The managers of this company is all about taking advantage of the consumer. They do not like to negotiate cash deals. I saw the same car in Jax, Fl and a few weeks later they claim to have sold the car, only to send it to their other lot. While try to negotiate, the online rep sends me an email stating, the manage claim the price was online incorrect and I had to the end of the say to decide. Otherwise, the price would increase by 3k. On top of that, my email was block, i guess they did not want a bad review. But when I saw my email was blocked, it cause me to post a review when initially I wasn't. Osteen is not a dealership you would want to spend your money at. Keep your cash and go to a place that is about satifying the customer not trying to take it especially when it comes to military peesonnel.

On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!