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ODaniel Chrysler Dodge Jeep Ram
Fort Wayne, IN
4,997 Reviews
At O'Daniel Chrysler Jeep we believe you will notice a difference. Professional sales, service and technicians who care about you and your car. We understand you have a choice in car dealers and we want to be on the top of the list. We strive to have the best service and deals in town. We are family owned and operated in Fort Wayne for over 40 years and put our reputation on the line with every customer that comes thru the door.
"AN EXTRODINARY DEALERSHIP EXPERIENCE"
O'Daniel provides an extraordinary automotive experience in Indiana through the efforts of honest, helpful, and dedicated professionals. We hold ourselves accountable to the highest values to earn customers for life.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 4,997 reviews
November 18, 2015
Lucky Friday the 13th My daughter and I drove over 100 miles on November 13 (lucky day for us) to look at a 2011 Chrysler Touring convertible that I had talked to Josh Burk My daughter and I drove over 100 miles on November 13 (lucky day for us) to look at a 2011 Chrysler Touring convertible that I had talked to Josh Burkhardt on the phone about. It was well worth the drive as it went home with us. Josh was such a pleasant and informed person to work with. I will definitely contact him for my next car. More
by nikatnite
Employees Worked With
Jeremiah Jacobs
November 18, 2015
Wrangler Unlimited Hunt I recently bought a new 2015 Jeep Wrangler Unlimited. I found "the one" while browsing the website. I was paired with Dyan Brittain to start the sal I recently bought a new 2015 Jeep Wrangler Unlimited. I found "the one" while browsing the website. I was paired with Dyan Brittain to start the sales process. I arranged a test drive and dragged my feet for a while after the initial visit. I later decided to purchase the vehicle and found out it had been traded to a dealership in Indy! While I was disappointed, Adam Sauerland assured me he could take care of and retrieve the vehicle for me. My wife and I are now proud new Jeep owners thanks to the tireless work from the Odaiel Team! Thanks Guys! More
by TheKlees
November 18, 2015
Jeep Grand Cherokee .I purchased my fifth Grand Cherokee from O'Daniel Jeep last weekend. The staff is great to work with and I wouldn't consider buying from anywhere el .I purchased my fifth Grand Cherokee from O'Daniel Jeep last weekend. The staff is great to work with and I wouldn't consider buying from anywhere else More
by indya43
November 15, 2015
Very Helpful The whole experience of buying a car was made easier by the friendly and helpful team at O'Daniel. In particular our salesperson, Jeff, went above an The whole experience of buying a car was made easier by the friendly and helpful team at O'Daniel. In particular our salesperson, Jeff, went above and beyond to help us find exactly what we were looking for and made sure that we were comfortable (no pressure) with the whole process. We really like our Dodge Journey! Thanks everyone! More
by HappyCustomerRyan
November 13, 2015
This dealership had the best customer service! At Odaniel I didn't come across one person that wasn't extremely helpful! I highly recommend this dealership to buy a car! Jeff did any amazing job by At Odaniel I didn't come across one person that wasn't extremely helpful! I highly recommend this dealership to buy a car! Jeff did any amazing job by helping me with finding the car that was perfect for me and then answering the millions of questions I had. He was very prompt with responses to everything I needed!! More
by aschwartz31
November 09, 2015
Hassle Free Purchase This was a very professional, low pressure, car purchase experience. Mark Butler was friendly, knowledgeable, & helpful throughout the process. I w This was a very professional, low pressure, car purchase experience. Mark Butler was friendly, knowledgeable, & helpful throughout the process. I would recommend Odanial Jeep to anyone interested in a fair price & a stress free process. More
by TS
Employees Worked With
November 06, 2015
Excellent Rarely do I ever comment about a service, or purchase experience. I wanted to reach out to the O’Daniel Group regarding my recent purchase. In the f Rarely do I ever comment about a service, or purchase experience. I wanted to reach out to the O’Daniel Group regarding my recent purchase. In the fall of 2011, I purchased my first new Dodge. Our 2012 Journey performed flawless for four year and 140,000 miles. With extensive miles and many service events, the O’Daniel service department met or exceeded my expectations. When making a purchase decision, staying with an organization that has supported the product made the dealer choice easy. The vehicle choice came next, my easy path would have been another Journey. With uncertainty, other models were accessed as an option. With professionalism the Journey, Durango and Jeep Grand Cherokee were presented. All questions were answered, with a genuine effort to understand my vehicle needs. The management group, need to know the process of servicing the customer created another vehicle sale. The Elizabeth Conner and Melissa Fiandt sales team works. Melissa did a fantastic job closing the deal and introducing my new Jeep. The good news is I love my new Jeep Cherokee and will be open regarding my experience. Steve Gregg Branch Manager - Cummins Crosspoint Fort Wayne & Mishawaka, IN More
by S Gregg
October 20, 2015
Nice people no pressure! We stopped in at O'daniel near closing time to look at a truck. Mark Butler assisted us with our purchase and he made the process as quick and painles We stopped in at O'daniel near closing time to look at a truck. Mark Butler assisted us with our purchase and he made the process as quick and painless as possible. Mark is very friendly with a great sense of humor. There was no pressure to make a purchase and he was very helpful with any questions we had. Overall it was a great experience dealing with Mark. Everyone we were in contact with, whether it was someone working directly with us or just passing by,greeted us with a smile and said, "Hello". Even though we were there about an hour past closing on a Saturday to complete our purchase, people were happy to stay and finish this transaction and we drove the truck home that day. We are very pleased with our purchase and when we look for our next vehicle, O'Daniel will be the first place we go. More
by mherring
Employees Worked With
October 15, 2015
Great Experience! I would highly recommend if you’re looking for a new car to work with Mark Campati. I love the fact he was not pushy and I never felt pressured. I would highly recommend if you’re looking for a new car to work with Mark Campati. I love the fact he was not pushy and I never felt pressured. More
by Mel382
Employees Worked With
Mark Campati
October 15, 2015
DRAW YOUR OWN CONCLUSIONS The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the anci The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the ancient technique of taking the customer's offer to someone-never-to-be-seen. How demeaning! What should have been a happy, exciting experience of purchasing a car, turned into being a never-with-an-end-in sight horrific experience, both times we went through that archaic negotiating experience. The salesman sent us photos of a great car they'd just received; he didn't give us the price. We stopped by to look at it, another salesman came to help us. We asked the price, which he looked up and relayed to us, then asked us whether we'd been dealing with anyone and turned us over to Jeff. During the first-shot at the price, we threw in our present vehicle to learn what the bottom line might be. When the paperwork was returned from (who we learned later was Dave Carroll), the base price of the car was marked up by $1,000 more than the "sticker" price we'd learned earlier. Furious, at that point, we told the salesman that the amount we would pay for the car was "X," and that this was all we would pay, final. Then, the never-to-be-seen character had the audacity to disregard the fact we had said it was our final and only offer and came back with a new price for the vehicle. We reiterated to the salesman that final meant final, he returned the paperwork, (remember, that each of these incidences took approximately 15-20 minutes (in that out-of-sight office) of our valuable time), to which the now infamous reviewer commented "You Win," how rude! He owed us an apology, not a note of sarcasm! The deal was done; it was cash. It should have been a simple thing of writing a check, getting the title,etc., and being on our way--not in your wildest. We were then taken to a locked room where we were subjected to another 1/2 hour-plus of pressure to buy their maintenance agreements--couldn't be the blanket "no" we immediately gave when the idea was presented, we had to listen and go through each phase; another demeaning moment in the annals of the ancient ritual of car buying. We understand there is paperwork which must be reviewed and signed, but when the customer assures you that they emphatically do not want any phase of their service agreement, that should be enough! We have to say that neither one of our negotiating experiences with this dealership was in any way enjoyable--the time which elapses while whoever is reviewing is much too long, if it is the customer you are trying to wear down, it didn't work, it just made us angry. Both times, we spent way, way too much time in each of the steps. We do love the car; we are thankful that Jeff sent us the heads up that it was available. Thank you, Jeff! He's a pawn in that awful game of car buying--has to be demeaning to him, too. More
by eeekkk
Employees Worked With
Other Employees :
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