ONYX Automotive

Never ending issues with service department This place really is a joke. The new ownership has not improved anything as far as I'm concerned. Started off charging me for maintenance and basic me This place really is a joke. The new ownership has not improved anything as far as I'm concerned. Started off charging me for maintenance and basic mech service even though I bought extended insurance and service warranty. Took over a week for them to track down that I in fact did have a warranty. They did refund most of the charges after they found it. I complained about loss of power service warning on numerous occasions and had low oil on numerous occasions. Only to have them tell me they can't find anything. After my warranty expires I take it in for same thing and wow they found a bad gasket that was causing oil leak and loss of power to the tune of over $2000. I get it fixed at my expense after they refused to take any responsibility at all. These repairs took days longer than they said it would with no loaner. I leave and drive 5 miles and get some warning. I call them and leave a message right away because I picked it up at closing and no one answered. Never even a call back. Now I call because the back window fell of the track and doesn't roll up. They tell me over two weeks for an appointment w loaner and 10 days for service appointment without loaner. This place is a joke. I'd never buy anything for this place again. I'll drive to Lincoln or Kansas City and recommend anyone else to do the same. More

New ownership; some growing pains but much improved. Give this dealer another shot. They've recently changed hands (H&H bought them). Gave a good value for my trade-in and were easy to negotiate with on Give this dealer another shot. They've recently changed hands (H&H bought them). Gave a good value for my trade-in and were easy to negotiate with on my purchase. They are currently striving for better customer service, aware of their past reputation. And have people monitoring them to ensure they do so. They also didn't hold their 'certified used' label hostage as some precious holy item like BMW of Lincoln does (and others in the region). More