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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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February 02, 2022

Frank was great. Explained all of the issues. Really helped me out. The job got taken care of. More

by Mikebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

February 01, 2022

Just felt like I wasn't offered the greatest service since I am an extended warranty client. If my breaks were that bad way wasn't I alerted several months ago. I've received better service in prior yea More

by EMARTIN102182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Feb 18, 2022 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that you and our other guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

January 31, 2022

Service was good but it took 45 minutes to start my scheduled appointment. Understaffed in the auto shop office. Very delayed. More

by CHILPO2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 31, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 30, 2022

Feb 29, 2020, I usually give a higher rating but I am not completely satisfied with keeping a record on file when I purchased 4 brand new Yokohama Geolander tires and the clerk could not find any record of m More

by marie7819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Oak Lawn Toyota responded

Marie, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

January 29, 2022

Had no start on wife’s 2020 RAV4 XSE Hybrid, called the very best Service department, spoke to Frank Nash who recommended calling Toyota roadside assistance which we did they came out jumped the vehicle go More

by tbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 26, 2022

Very dependable, excellent service , and I never had to wait long when I had an appointment. They explained what my car needed for service. Customer service is great. More

by Mfranolinar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 25, 2022

Things have changed over the years. I have not seen the experienced advisors much sense I have to bring my vehicle in later during the day. The service was average and not what I am used to at this locatio More

by VERACHUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

Nice people to deal with, and professional techs to take care of your car needs. Definitely will come back and advise others to More

by mahdalaieh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jan 24, 2022 -

Oak Lawn Toyota responded

We appreciate you taking the time to leave us your feedback. We're glad to hear we delivered such a great experience. Thank you for the great rating. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

January 23, 2022

Always a pleasant experience, I am greeted and serviced by very nice people . I am a long time customer. More

by Antique customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2022 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 22, 2022

Jose was great and treated me with the most utmost respect, and directed to the correct solution. My Toyota was taken care of quickly and More

by salinasjose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 23, 2022 -

Oak Lawn Toyota responded

Thank you, Jose, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

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