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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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October 28, 2021

The service department goes above & beyond the required service. It is a pleasure to work with your service department. More

by ptrcfoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Joseph and Keith were able to help, and we hope to see you again!wa Juan Vazquez, Service Manager

October 28, 2021

Everything at Oak Lawn Toyota was fantastic from start to finish! My oil change and undercarriage inspection appointment was made with ease. Then when I arrived my car was serviced with ease. No complaints e More

by Sbrinastanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

October 28, 2021

Courteous and transparent staff. Let you know exactly what hat the problem is or isn’t. Not a very long wait. I miss free car wash though. More

by Arise5516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience working with Sal here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 28, 2021

Pleasant experience. Excellent customer service. Continuous updated were sent regarding vehicle status. Would recommend this location to others for service. More

by clarke12t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 27, 2021

They are pretty good. With the pandemic, they are just as under staffed and under pressure like everyone else. So, that means longer waits and not the most thorough job at times. But, I’m sticking with them More

by anitabrown0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Oak Lawn Toyota responded

Thank you so much for your honest review! We are so glad that we had the opportunity to work with you and appreciate your loyalty to Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

October 27, 2021

Timely, professional service. Courteous people, easy to make appointment and serviced my car on time. More

by Joy Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department, Joy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 26, 2021

The work seems good. I had an appointment for 4 PM. They did not look at car until 6 pm. I left at 8pm. It was a waste of time. No one came to tell me that they were running late and after I asked at 5: More

by Krakie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Juan Vazquez, Service Manager

October 24, 2021

Great service! very friendly staff. We would totally recommend this place for quality,great prices and services 10/10 More

by Belen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

October 23, 2021

It was a simple car maintenence which only required the tire rotation. I had a 430 appointment. The gentleman said it would 45 min. We didn't leave until 6/630. They did not reset the maintenence remind More

by Ls_alas1000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not remember
Nov 10, 2021 -

Oak Lawn Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

October 23, 2021

Great company to death I love it and I already recommend friends to have sce therec More

by gbedogabin
Customer Service
Recommend Dealer
Yes
Employees Worked With
Frank Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Oct 25, 2021 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

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