Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews
Call Service Center (708) 435-2205

2,221 Reviews of Oak Lawn Toyota - Service Center

Sort by
July 03, 2021

Great customer care.Good communications.The service Great customer care. Good communications. The service attendant made it clear what they did and did not do. He also put motes on my file so I will More

by Mother Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Sal and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

July 02, 2021

Great service! Service did not take too long. Service representative was nice and explained services done to my car. Overall, great service from service department. More

by nora_martinez7881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2021 -

Oak Lawn Toyota responded

Thank you, Nora, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

July 02, 2021

My service rep was good he took care of my issues and kept things smooth More

by grantden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He recently moved back from Cali and agreed with me that the tacos there are the best
Report | Print
Jul 02, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

July 01, 2021

They were very professional and easy to work with. Sal the service manager kept me appraised on the progress. More

by Shelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2021 -

Oak Lawn Toyota responded

Shelley, Thank you for your business and this review. We're happy to hear Sal and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

July 01, 2021

Very efficient. Got us in and out in about 1 1/2 hours. No charge but second time in shop in two weeks for same problem. I think it is solved More

by mmc1026153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We appreciate your business and look forward to serving you in the future. Juan Vazquez, Service Manager

June 30, 2021

My only complaint is when going into the service center the workers will act like they don’t see you you have to wait for a friendly one to come in and say we will be right with you More

by maziquejazmine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, I am terribly sorry to hear that we didn't properly greet you during your visit to our service department. There are no excuses that can be made on our behalf and I'm truly sorry. We have taken in your feedback and thank you for letting us know about this issue. Please let me know if you need anything during your next visit and I will personally make sure you are taken care of with the utmost respect you and each of our customers deserve. Respectfully Yours, Juan Vazquez, Service Manager

June 30, 2021

I appreciate this dealership. They are always available to assist in dire times of need. I had a flat on Monday, 06/28 and they helped me. Thanks. More

by CEVA.BROWN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2021 -

Oak Lawn Toyota responded

Ceva, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 30, 2021

Made appointment to have my brakes looked at. My wife told the service person that there was a very bad noise coming from the RAV4. A person took our car for a test ride came back and told her that they More

by GLEENERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Report | Print
Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, We've been trying to get a hold of you regarding your feedback on your wife's visit, and haven't had luck. When your wife spoke with Dan (our service advisor), Dan was trying to gather as much information as possible about the noise the Rav4 was making. We have to transfer these notes over to the technician in order to properly diagnose the problem. When your wife mentioned the noise wasn't present during her drive to the dealership, the Service Advisor, Dan, mentioned it may be hard to diagnose the problem. We do take everyone's concerns seriously and want to help with each individual problem. Because of your close relationship with the mechanic, he was the only one who ended up driving your vehicle. The mechanic, Travis, found the brakes were getting low, and then decided and advised your wife on the replacement per her approval. I'm sorry for the miscommunication on our behalf, and we hope to earn your trust back during your next visit. As you know, we are a family owned and operated store that takes each inquiry seriously, and I am terribly sorry for your negative experience. Respectfully Yours, Victoria Hampton Customer Service Manager of Oak Lawn Toyota

June 30, 2021

The service and respect I feel as a customer is always the best here! More

by sharchun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

June 29, 2021

John was excellent and so xxxx nice. He explain everything to me and was so on point with giving me details on some repairs that needed to be done. He also made sure I didn’t have to sit for hours. More

by angeljuly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was in the service department.
Report | Print
Jun 29, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

1
...
144
145
146
...
223