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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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June 09, 2021

Service was impeccable! Courteous and fast. I was very impressed. Thank you Mr Joe Casello. I didn’t have to wait long and everyone was very friendly. More

by mariangibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Beris
Jun 09, 2021 -

Oak Lawn Toyota responded

Thank you, Marian, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

June 08, 2021

The service was completed, but the engine overheating icon is still on on the dashboard. Y is that the case??????🤔🤔🤔🤔… I let my service technician, Joe, know More

by bushanthony5653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Oak Lawn Toyota responded

Thank you for your feedback, Anthony. Please reach out to us so we can discuss how we can resolve this issue. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

June 08, 2021

He’s very friendly,respectful. He helped me out with the choice to save my budget. He explained well the priority of work to be done. Thank you Joe👍 More

by pbhothaPan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience working with Joseph here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 08, 2021

Car porter girl was unfriendly and angry? Service rep was very good. I usually have a good experience here. I will be back in the future. More

by PUDIL2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Oak Lawn Toyota responded

Thank you for sharing your review. We strive to make sure that all of our customers leave happy, and while we're glad that you had a positive experience overall here at Oak Lawn Toyota, we are sorry to hear that our customer service didn't quite meet your expectations this time. We look forward to having another opportunity to demonstrate our commitment to excellent customer service! Juan Vazquez, Service Manager

June 07, 2021

I feel confident in the recommendations they make. I never feel pressured into an up-sale. Friendly people. I've been a customer for years. Thanks for the last minute appointment More

by VPRav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jun 08, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this service review. We're happy to hear Sal and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

June 06, 2021

Juan was very helpful & informative in problem that I was having with my automobile, also Lewis was also very helpful & assisted me in a warranty matter and regarding Fob key, More

by carolyn_burt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Oak Lawn Toyota responded

Thank you, Carolyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 06, 2021

Very nice and warm. Called us back within 30 minutes. Dispite arriving late. They were still ae to service our car. Thank you. Will be returning More

by Juarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 07, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

June 06, 2021

I was greeted and welcomed by Frank. He was warm and friendly. The workers, started on my vehicle right away. The wait time was short and the service was fast. Outstanding!! More

by Lora.Vasser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Oak Lawn Toyota responded

Thank you, Lora, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

June 05, 2021

Great customer service! Very good at keeping me informed on what was going on and how things were going, as well as expected wait time. The fish are an added bonus (for my son! 😀) More

by THESMITHFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

June 05, 2021

The service writer was incredibly helpful and polite. The cashier was incredibly polite. Would highly recommend this dealership to family and friends. Great job with the people that you guys have hired More

by DonTomas30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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