Oak Ridge Nissan
Oak Ridge, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 AM
Wednesday 9:00 AM - 8:00 AM
Thursday 9:00 AM - 8:00 AM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:30 PM - 5:30 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Their record keeping seems to be in disarray. This may be a carryover from previous ownership. I had problems with the financial person making numerous errors when I was in process of purchasing the pickup. a carryover from previous ownership. I had problems with the financial person making numerous errors when I was in process of purchasing the pickup. Today, I was there to have some warranty work performed. I was presented with a work authorization form. It stated to read before signing. This I did. I found information on the form pertaining to my vehicle to be inaccurate.At first I refused to sign as I did not wish to make a false statement. Penny made a copy of this form, I signed the original but made it clear that I wanted to know why facts were incorrect. I took the form to a person in the management area I expect. The people there suggested that it was just an internal mix up where stock numbers got mixed up. Still on the forms my vehicle was listed as silver, Not the white that it is. It was stated that it was delivered to me with approx 4885 miles on the odometer. It actually had 283 unless the aforementioned 4000+ was rolled back. They claimed that the VIN number on my vehicle matched the one that was being described on my work order. They said it was some kind of computer glitch. Most of us know that this usually means someone screwed up. Also said it was not anything I should be worried about. My concern is why should I trust them when they could not straighten out this problem. This mix up may be innocent but should not happen OR it could mean something not so innocent is going on. More