Oak Ridge Nissan

Oak Ridge Nissan responded

Thank you for your wonderful review! We're delighted to hear that you received excellent service and found our team respectful and welcoming. We're especially glad Wayne took the time to provide a thoughtful review of your vehicle's service needs and that our cashier helped make your visit even more pleasant. It's also great to know you enjoyed our comfortable waiting area. Thank you for choosing Oak Ridge Nissan—we truly appreciate your kind words and look forward to serving you again!

Oak Ridge Nissan responded

Thank you for your wonderful review and for trusting Oak Ridge Nissan with your vehicle for so many years! We're thrilled to hear that Wayne consistently provides the polite, respectful service you deserve. Your continued loyalty means a great deal to our entire team. Thank you for allowing us to take care of your car, and we look forward to serving you for many more years to come!

Oak Ridge Nissan responded

Thank you for the kind review! We're glad to hear that our team made you feel welcome and that you found the waiting area comfortable during your visit. We're also happy you enjoyed the complimentary coffee and water. We appreciate you choosing Oak Ridge Nissan and look forward to welcoming you back!

Oak Ridge Nissan responded

Thank you for sharing your experience! We're glad our convenient location and efficient team helped make your visit a positive one. It's especially great to hear that your salesperson was patient, knowledgeable, and focused on helping you understand the different trim levels and explore your options without any pressure. That's exactly the kind of car-buying experience we strive to provide at Oak Ridge Nissan. We truly appreciate your business and hope you enjoy your vehicle for many miles to come!

Oak Ridge Nissan responded

Thank you for the great review! We're pleased to hear that Wayne kept you well informed about your tires and other recommended maintenance during your visit. We believe it's important to give our customers clear information so they can make the best decisions for their vehicles. We're also glad you've found value in our oil change and tire rotation services. Thank you for trusting Oak Ridge Nissan—we look forward to taking care of you again!

Oak Ridge Nissan responded

Thank you for the wonderful review! We're glad to hear your 33,750-mile maintenance visit was such a positive experience. Keeping our customers informed about their vehicle's condition and clearly explaining our findings and recommendations is an important part of the service we provide. We truly appreciate your trust in Oak Ridge Nissan and look forward to helping you keep your vehicle running its best for many miles to come!

Oak Ridge Nissan responded

Thank you for taking the time to provide such detailed feedback. We’re very sorry to hear that your purchasing experience left you feeling frustrated and that the pricing, fees, trade-in value, and optional products were not communicated as clearly as you expected. Customers should feel comfortable with and understand the terms of their purchase before signing. We also take your concerns regarding the GAP coverage, trade-in offer, and differences you identified in the paperwork seriously. While we cannot address the specifics of the transaction in a public response, we would welcome the opportunity to review the details with you directly and clarify any remaining questions or concerns. We appreciate you bringing this experience to our attention. Your feedback is important and will be shared with our team as we continue working to improve transparency, communication, and the overall purchasing experience at Oak Ridge Nissan.

James Camp responded

What i didn't put in the original comments, the next morning i get a call from assistant sales manager wanting me to remove my 1 star rating, when i told him i got a text at 7am from their AI bot about the test drive, i got to dealship at 9 am, made deal, signed papers at 11:45 am.After i refused to remove the 1 star review , he started texting me, Then the woman boss over him called me, i still refused to remove 1 star review. That made her mad and she started texting me page after page of the contract. I told her the one paper that showed my intials of agreement with the salesman was not the original, she started on a tirade that i was accusing her of lying and fraud. All i say to that , if the shoe fits then wear it. Was told that they were taking truck to detail it. It was a recent trade in that hadn't been cleaned . They decided the brakes were bad, then they said it needed new tires, said would be done at 2 pm, at 3 pm , no tires, 4 pm no tires, I ask repair manager about it ,said i will get someone on it, they decided then needed front end alignment, at 5:45 pm , they drove it out saying that they didn't get time to detail it. So after 9 hours at the dealship i left in a dirty truck. This is a difference review than my original, what i just wrote is the 2nd review under a new email address, for some reason what i just wrote was going to be in my updated YELP review, somehow either Yelp or THE BOSS of salesmen fixed it so i couldn't edit my original review , so what i just typed in on a YELP review under a different email addrees

Oak Ridge Nissan responded

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. That is not the level of service or transparency we strive to provide at Oak Ridge Nissan. We take all customer feedback seriously, including concerns raised with the BBB, and we would like the opportunity to review your situation more closely. Please contact our management team directly at the dealership or email us with your name and the details of your visit so we can look into this matter and work toward a resolution. Your satisfaction is important to us, and we hope to have the chance to address this properly.

Oak Ridge Nissan responded

Thank you so much for the awesome review! We're thrilled to hear Nathan made the experience fun and informative, and that Turbo and Lathan were also so helpful. We’re lucky to have such a great team, and even more grateful for customers like you!