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Oakbrook Toyota In Westmont
Westmont, IL
2,142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 04, 2020
Service seems to have slacked off a lot I bought my Matrix, Camry, Scion and Corolla all at Toyota in Westmont. (I know, Bob Rohrman seems to think "OakBrook is classier, but the dealershi I bought my Matrix, Camry, Scion and Corolla all at Toyota in Westmont. (I know, Bob Rohrman seems to think "OakBrook is classier, but the dealership IS in Westmont.) I've returned because I've been satisfied. Yesterday's experience certainly didn't match up to my expectations. 1. I reported AT LEAST a week in advance about the recall so, as Toyota advised, the part could be available. It wasn't. 2. First check on this car; all was covered by warranty. However, I received no documentation os cllue as to what was done. Service could have just parked it outside while I sat in reception working crossword puzzles. 3. I asked in advance for some consideration about accommodating me to close the hatch. The "finger grooves: are about eight feet off the ground; I cannot reach them. I was told the service department would see what could be done. Nothing. I live in Niles. You are in Westmont. About 40 min drive each way. Today I get a call that Now you have the part and I should come back to install whatever the recall wants done. It could, and I think should, have been done yesterday because I provided adequate notice. Overall, a disappintment. More
by JB4727
Verified CustomerEmployees Worked With
Don't know. Service man didn't identify himself. (Hmmm....I wonder why?)
August 03, 2020
Leonid was very helpful. He always update me on the waiting time & he is very accomodating. He make sure that my he answers all my questions properly. waiting time & he is very accomodating. He make sure that my he answers all my questions properly. More
by JOANAMARIE_TING0411
Employees Worked With
Leonid Sayenko
August 03, 2020
Had tires rotated was aware that I had a plug in one of my tires was approached with one of your tires is beyond repair, I told him I was aware please just rotate the tire I will buy tires later. After lea my tires was approached with one of your tires is beyond repair, I told him I was aware please just rotate the tire I will buy tires later. After leaving the shop I caught a flat tire on the highway the plugs was removed from the tire, of course the staff will not admit to taking it out! I will find another dealership to go to More
by SPATESDAY
Employees Worked With
Steve N, Adam Aldworth, Sam Adam, Ariana Aguilar, Brian Gedrimas, Customer Suppourt
August 03, 2020
Maher was excellent and helped me pick the perfect car--I love it! Joe Perry has also been phenomenal on the finance side. This is my 3rd lease through Oakbrook Toyota, and I will definitely return again. love it! Joe Perry has also been phenomenal on the finance side. This is my 3rd lease through Oakbrook Toyota, and I will definitely return again. More
by Oza.paraga
Employees Worked With
Maher Belkaid, Joseph Perry
August 03, 2020
Great service!! No complaints at all I have been taking my car there for almost three years for oil change and regular miles service! My car is still running like brand new !! my car there for almost three years for oil change and regular miles service! My car is still running like brand new !! More
by CASTROLUIS993@YAHOO.COM
Employees Worked With
Leonid Sayenko
August 01, 2020
Were very straightforward and thorough. Were polite and very flexible with us. Like the car and definitely have a very good deal with 0 percent financing! very flexible with us. Like the car and definitely have a very good deal with 0 percent financing! More
by amuhammad120
Employees Worked With
Maher Belkaid
July 31, 2020
Kevin in service was very knowledgeable, professional and attentive. He recommended tires for my car and took care of an air bag recall. Best of all, no surprises. attentive. He recommended tires for my car and took care of an air bag recall. Best of all, no surprises. More
by DENNIS.CLEARY
Employees Worked With
Kevin Tonk
July 31, 2020
Great fast service Made an appointment to have oil changed: in at 7:00 am and out at 7:45. Waiting room has space to spread apart - employees are wearing masks. Made an appointment to have oil changed: in at 7:00 am and out at 7:45. Waiting room has space to spread apart - employees are wearing masks. More
by CAMPBELL1970
Employees Worked With
Nate McGhee
July 31, 2020
Knowledgeable staff, did not feel pressured. Syed was very patient and I did not feel pressured at all, he gave me many options to look at and because of his recommendations I purchased a differe Syed was very patient and I did not feel pressured at all, he gave me many options to look at and because of his recommendations I purchased a different model than I originally had in mind and am very please that he recommended the model that he did. More
by RYSIEK5103
Employees Worked With
Steve N, Syed Mustafa
July 31, 2020
Bought a used 2012 WRX, engine blew up within 4 days of purchasing, had to have the car towed back to the dealer and Adam failed to reimburse me for the tow, and basically took 0 responsibility for the car purchasing, had to have the car towed back to the dealer and Adam failed to reimburse me for the tow, and basically took 0 responsibility for the car breaking and tried to blame me for "racing" the car. Relieved my refund a week after the car was returned , and I have yet to receive reimbursement for the tow. A complete waste of time and for a first time buyer, this will make me avoid them like the plague. More
by electrichellion
Employees Worked With
Syed Mustafa, Adam Aldworth, Vik Patel, Customer Suppourt
