Oakbrook Toyota In Westmont

We (family and I) arrived at Oakbrook Toyota looking for a 2011 Toyota Rav-4. There were plenty in stock. We were greeted by John Cheung a very friendly, knowledgeable, laid back sales associate. He brought a 2011 Toyota Rav-4. There were plenty in stock. We were greeted by John Cheung a very friendly, knowledgeable, laid back sales associate. He brought us to the show room floor and described some of the features and showed us the various adjustments of seats, etc. of a RAV-4 Limited. He then escorted us to the lot where the RAV-4 we were interested in were kept and shortly thereafter arranged for us to take a test drive. Here comes the negotiations. John Cheung was very patient while we (my family and I) discussed numbers and much to our surprise, Mr. Cheung also offered the use of his laptop to look up invoice prices online to help us in the negotiations. After the obligatory haggling of price, Cesar Meraz, the sales manager introduced himself to us and he like Mr. Cheung understood the importance of not rushing into a vehicle purchase without being totally comfortable. He asked us what number would be comfortable to us so that we would drive home in a RAV-4 tonight and after a brief moment of throwing some numbers around, we were able to reach a number that my family and I felt was a great deal. Now with the usual paperwork, Mr. Cheung answered questions that we had on the paperwork. Fast forward the paperwork and payment and it's well past closing time and most of the employees have already left for home and there's Mr. Cheung making sure that everything is good while we wait for the RAV-4 to be prepped/washed. As soon as the vehicle was ready, he brought us out to the RAV-4 and made sure there were no scratches on a new vehicle (being a black vehicle, every potential scratch was inspected by us and Mr. Cheung). He personally polished and wiped off the water marks and smudges with a squirt bottle of unknown solution and a microfiber towel. Afterwards, he explained some of the features of the vehicle before we set off for home. I don't know if he left for home right after we drove off the lot in our brand new 2011 Black 4 cylinder, 4WD RAV-4, but considering he stayed for 2 hours after closing to make sure we were completely happy with our purchase, I wouldn't be surprised if he stuck around to see if he could help anyone else. More

We traded in a Venza we had just bought a month ago at Toyota Naperville. Nothing wrong with the car; it's complicated, but let's just say we weren't happy with the options we chose. Neal and Alex made Toyota Naperville. Nothing wrong with the car; it's complicated, but let's just say we weren't happy with the options we chose. Neal and Alex made us a great deal on an upgrade with the *exact* options we wanted. Another Venza. Couldn't refuse. No pushing, everything was thouroughly explained to us, very willing to communicate over email, everything was ready when we came to pick up the car. They even had these stickers for the iPass (IL electronic toll thingie) -- must have been the first time a dealership had these for us, really not a big deal since one can pick them up at any toll booth for free, but just the fact that they had them shows the level of detail they go to. More

I was referred to this dealership by a friend and my experience throughout the purchasing process, starting with the test drive, was great. I found the car of my dreams online, and I am very thankful w experience throughout the purchasing process, starting with the test drive, was great. I found the car of my dreams online, and I am very thankful with the sales person, Mitch, who took a step further by staying extra hours so I could get this deal. The friendly staff helped the process speed up as well. Oakbrook Toyota had the car I was looking for, and as a new customer for life I am very satisfied. More

You know it didnt go well when I need to contact Toyota Central to clarify and get the agreed upon service for the vehicle (oil change and wheel rotation) based upon prior New Car sales. If I had not, the Central to clarify and get the agreed upon service for the vehicle (oil change and wheel rotation) based upon prior New Car sales. If I had not, they threatened to charge me $255 for the service - what was to be under warranty. More

I dealt with Tom Hong, he is a pleasure to work with. Like most people, I walked into the place with a sceptic eye, and left feeling like I got a great deal. I visited several dealerships to shop around, Like most people, I walked into the place with a sceptic eye, and left feeling like I got a great deal. I visited several dealerships to shop around, but Tom was the only one who was persistent at staying in contact with me. He was clearly working hard to earn my business and that meant a lot to me. My experience after coming back to see Tom was professional and patient. I would recommend anyone of my friends and family to buy from Tom, truly a good guy and makes the buing environment comfortable. More

This was my first purchase from a dealership and it went very well. Mitch was very informative and answered all the questions i could think of. they gave me a GREAT trade in value for my car which brought very well. Mitch was very informative and answered all the questions i could think of. they gave me a GREAT trade in value for my car which brought the price of the new car in my range. the financing was very helpful also, as i had to finance at the last minute when my bank loan failed to go through. I still got a very competitive rate (again, in my budget). Overall the experience was enjoyable, though it took about 2.5 to 3 hours to complete the transaction, maybe this is average but as i had my 4 year old with me, it was a trying time to say the least. Lastly, Mitch was very understanding when my son spilled a whole bag of popcorn on his office floor. I appreciated that. More

Overall a pleasant experience. We were impressed by the time they took to show us how to work everything in our new car. However, the entire process to purchase the car (signing the paperwork) did take a time they took to show us how to work everything in our new car. However, the entire process to purchase the car (signing the paperwork) did take a longer time than we expected. I did call with a question afterwards and they were helpful with it. More

We began our search online-sent a request for information via the Internet and were contacted the same day by Mitch via email & telephone. He was very helpful and attentive from the beginning. Mitch was extr via the Internet and were contacted the same day by Mitch via email & telephone. He was very helpful and attentive from the beginning. Mitch was extremely knowledgeable about the vehicle & Toyotas in general without being pushy and "your average car salesman". Oakbrook Toyota staff were all very pleasant and helpful. We test drove the car and did the paperwork in 2 1/2 hours which is a dealership record in my experience!! My husband & I plan to go back to Oakbrook Toyota (even though we live in Tinley Park) for our next car- highly recommended!! Thanks mitch! More

I traveled from Georgia to purchase a used vehicle, sight unseen, from Mitch Massaro at Oakbrook. The entire experience-negotiation, financing, vehicle delivery-was efficient, professional, and painless. The unseen, from Mitch Massaro at Oakbrook. The entire experience-negotiation, financing, vehicle delivery-was efficient, professional, and painless. The vehicle was better than described and the negotiated price was fair. Financing and delivery took less than an hour. I would travel again to do business with this dealership. More

Tried a four dealerships (one in downtown Chicago) and was left underwhelmed. Then found Oakbrook Toyota and left feeling good (which is what it is all about, right?). If you don't find Cesar and Frank th was left underwhelmed. Then found Oakbrook Toyota and left feeling good (which is what it is all about, right?). If you don't find Cesar and Frank the most charming, affable guys you could wish to meet in a car showroom, well... A fair deal was struck in less than 20 minutes and Joe saw to it that every detail was gone through before we drove out. The only thing these guys are ernest about is pleasant customer service. Would definitely take my business to them in the future. More