Oakbrook Toyota In Westmont

The staff at Bob Rohrman Toyota is among the most professional and ethical that I have ever worked with. Tom Hong, Alex Sayed and the rest of the sales, financing and service team members are amiable professional and ethical that I have ever worked with. Tom Hong, Alex Sayed and the rest of the sales, financing and service team members are amiable and respectful. Their knowledge of their vehicles along with their willingness to address concerns is also a great asset. I very much appreciate their low key/low pressure sales approach. The service department has always been prompt, courteous, knowledgeable and patient. We never take our vehicles anywhere else for service and maintenance. Another key observation I have made is the respect and sales ethic I have observed between your sales personnel/associates. My overall observations come from the point of reference of years I have spent doing team building and leadership seminars around the country and overseas. Obviously no one is perfect, but the few glitches we have ever had are by far overshadowed by the good things. I have been purchasing Toyota vehicles and referring friends and family to Bob Rohrman Toyota for several years now. My family and I currently own/lease: 1. 2010 Sequoia 2. 2011 Avalon 3. 2010 Corolla 4. 2008 Corolla 5. 2007 Camry We have previously owned/leased several other Toyota vehicles and have referred many friends and relatives to this dealership who are very happy with their purchases. We will continue to do so. Ric S. Gonzalez ICF Inc. Chicago Metro 708-372-9466 More

I normally do not write reviews, but since the service here was so far above and beyond, I felt it needed to be recognized. My wife went in alone for a service issue and decided to look at new cars. Next here was so far above and beyond, I felt it needed to be recognized. My wife went in alone for a service issue and decided to look at new cars. Next thing I know, I get a phone call from her saying come look at this car i like. I was expecting to show up and have to go through hours of negotiation and hard closes, but no. They had already gotten down to a very fair price on the new toyota venza, and they gave me a vary fair deal on the trade in. I was especially happy that they did not try and take advantage of my wife, but treated her fairly and with respect. All I had to do was go and help finish up the deal. I worked with Tom Hong, and would definitely work with him again, tell him Paul from the Westmont State Farm sent you, he will remember me!! I hope this review helps, and that your buying experience is as good as mine! Good luck!? More

I recently bought a Venza, the fifth vehicle I've bought from this dealer. Neal was the salesman for all our purchases. You will find them willing to work with you to get the car you want, great overview from this dealer. Neal was the salesman for all our purchases. You will find them willing to work with you to get the car you want, great overview of the car and excellent follow-up. The team of Neal, Terry and Alex work well together and want to see you come back as a future customer. The Venza runs well, gas efficient, has lots of room and the front passenger seat meets the needs of someone who has a physical disability with limited movement of lower body. I will keep coming back to Neal. Ruth More

The customer service at this dealership was outstanding. Our salesman was extremely honest, friendly, and knowledgeable. He truly made the experience fun, and we enjoyed buying from them. Most importantly, Our salesman was extremely honest, friendly, and knowledgeable. He truly made the experience fun, and we enjoyed buying from them. Most importantly, they are honest and do not play price games. The General Manager of the branch, Mr. Syed, also takes an interest in every sale, and treats the customers with respect and gratitude. I will continue buying my future cars at this dealership in the future, and would also recommend this dealership to my friends. More

I was looking for a Camry so I went to this dealership as I have bought cars from them before. I was very happy to learn the their personal, friendly and courteous service has not changed over the years. M I have bought cars from them before. I was very happy to learn the their personal, friendly and courteous service has not changed over the years. Mr Alex Syed, General Manager, personally got involved and made sure that I was given the best possible service by his Sales Associate, Jerry Haymon and that I was satisfied with the price I received on my purchase. This type of exceptional service is very refreshing and I actually enjoyed my car buying experience. More

In terms of Customer Service and Friendliness hats off to this dealership and everyone I had any contact with. They were the best to deal with, by far, from any dealership I have ever visited or purchased a this dealership and everyone I had any contact with. They were the best to deal with, by far, from any dealership I have ever visited or purchased a vehicle from. This coupled with the efficiency of the entire transaction made it so pleasant and memorable. Time is what we all have to manage and we should use it wisely and productively - these individuals have it figured out and "limited" my time at their Dealership which made it even more of a great experience. Thanks again guys !!! More

When the new 2011 Toyota Avalons came out, I stopped in at Oakbrook Toyota to see if they had any in stock. A salesman directed me to one they had on the showroom floor. After sitting in it and asking a f at Oakbrook Toyota to see if they had any in stock. A salesman directed me to one they had on the showroom floor. After sitting in it and asking a few pertinent questions, I knew this was the car I wanted. I asked what kind of deal I could get. The salesman replied, "Why should I give you a deal?" I didn't need to hear anymore. I started to walk out when this same salesman asked me if I wanted to take a test drive. I just kept on walking out the door. I wonder if the sales manager shares this salesman's views or is it a dealership attitude. Whatever, I won't be going back to this dealership again. More

It was a pleasant, comfortable and professional experience overall. The Sales Associate was attentive and responsive to our very precise and narrow specifications or needs. The General Manage experience overall. The Sales Associate was attentive and responsive to our very precise and narrow specifications or needs. The General Manager was very cordial and engaging. There was a brief moment of tension during the review of pricing questions I had but it was satisfactorily concluded. No high pressure on the upsell to additional warranty and other products that were offered, appropriately so. Post sale walkthrough of the Corolla by the delivery specialist struck the right balance to make sure the key elements were covered without the aspect of too much information that I would not retain. More

I just visited Oakbrook Toyota yesterday on my way home from work, to chat with my friends. Friends? You ask. Most definitely. I have the utmost respect for Alex and his entire staff. I have been trading a from work, to chat with my friends. Friends? You ask. Most definitely. I have the utmost respect for Alex and his entire staff. I have been trading at Oakbrook Toyota for several years. It is the kind of place that not only do they want your purchase to be pleasant, but they continue that positive experience with a highly skilled and knowledgeable staff in all areas. Par for the course, they are offering some amazingly good deals, and you guessed it, I traded. I had no intentions, but after numerous transactions over the years, I was very comfortable knowing that Oakbrook Toyota would be by my side. Not only is the sales force a great group, but so are the finance and service guys. In the last several years, I have purchased 5 or 6 cars from Oakbrook Toyota with zero issues whatsoever. In fact if I had a grandmother shopping for a new car, I would without any hesitation refer her to Oakbrook Toyota, as I do many of my friends. In a world full of cheats, liars, and dishonest people, I find it comforting to know that I have an extended family at Oakbrook Toyota. Service after the sale, is just that. When you arrive on the service drive, you are promptly acknowledged by s Toyota professional. In the past I was always nervous when I took my car in for service, not the case here at Oakbrook Toyota. I have never experienced a hard sale from anybody at this dealership, they only make suggestions as to what my car needs on my visit. All in all, I must say, of all my years trading cars, I have had the best overall experiences at Oakbrook Toyota. It all starts at the top, Alex Syed the general manager, has worked himself up through the ranks at Oakbrook Toyota, beginning at the bottom and working up to his current position. As an American, you must appreciate the dedication and hard work associated with this task. Alex is a major asset to this company and you can tell from his entire staff, that he only hires the best. If you want a great experience purchasing your next vehicle, and amazing follow up afterwards, then look no farther, as Oakbrook Toyota should have the opportunity to earn your business. THE BEST! The best deal on a new or used vehicle, the best service after the sale, and a strong desire to make Oakbrook Toyota be your dealership, today, tomorrow, and for many years to come. If you are in the market for a new or used car (they have a fantastic used Camry), dependable service for your existing vehicle, or just want to meet the guys at Oakbrook Toyota, then you should hop in your hoopy and scoot on over to Oakbrook Toyota in Westmont, a stones throw from the Oakbrook Mall. More

These tow gentlemen were corteous and friendly. They answered all my questions and spent the time with me to understand the car and its features. The other person who showed me the features of the car w answered all my questions and spent the time with me to understand the car and its features. The other person who showed me the features of the car was Joe, he did a good job also. Sam worked with me and his boss to get a price that I was satisfied with. Sam is an excellent salesman, so is Cesear. Chuck Keough More