Oakbrook Toyota In Westmont

Everything went very smoothly I was only in for my first check up on my brand new car had my appointment great mechanic great advisor check up on my brand new car had my appointment great mechanic great advisor More

Scheduled an oil change with a courtesy inspection knowing my alignment was off. Waited at the dealer for 3 hours to get done. When they finally finished, they said my alignment was off but it was too knowing my alignment was off. Waited at the dealer for 3 hours to get done. When they finally finished, they said my alignment was off but it was too late to fix because the tech was done for the day. They claimed it took so long because the tech is very slow but very good. That would have been fine if they told me beforehand that was the case. I wouldn't have waited there for the work I would have dropped it off. When I got a text asking me how my service was, I gave a bad review. They responded with I'll get a call from a manager. When that manager called, he was unsure what the issue was. His records only showed I was there for slightly over 2 hours. For me that's still a long time for an oil change and inspection with an appointment. They didn't take into consideration for the time where I wasn't being helped, which was 3 hours. Vic the service manager made it seem like I shouldn't have been unhappy. He did nothing to make the situation better and even suggested I come back. I've had my truck at a few Toyota dealers in the suburbs for oil changes and never waited for more than 90 minutes even when it was busy. If they did make me wait that long they always offered a free oil change coupon for the hassle. Avoid this dealership. If you can't don't expect your service to be timely and if you have an issue Vic and the service department will give you no relief and play dumb to why you're not giving them a good review. More

Mr Mcgee is awesome he treat us like family he keeps tract service on car we really love coming to Oakbrook tract service on car we really love coming to Oakbrook More

We bought a $32,000 corolla and the dealership didnt provide a spare tire or jack and delivered it to us with less than 3/4 tank of fuel. When questioned refused to provide the jack or tire and blame To provide a spare tire or jack and delivered it to us with less than 3/4 tank of fuel. When questioned refused to provide the jack or tire and blame Toyota. More

Courteous and complete service everything's taken care of and let's you know when it's done and let's you know when it's done More

Very good dealer and good sales man and good deal and price I will visit him again price I will visit him again More

This dealership is clean, well organized and great service staff members are very knowledgeable and respectful, especially my service advisor Mario Galang. service staff members are very knowledgeable and respectful, especially my service advisor Mario Galang. More

good service; just had to wait 2 weeks for an appt; wish it was sooner it was sooner More

Would recommend service advisors to frequently give update to customers regarding status of service or repairs. update to customers regarding status of service or repairs. More

DonRoy was a great sales man, super nice, and very accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. accommodating. Was very helpful and wasn't pushy on me buying a car. It was all up to me. More